I am having the most frustrating time trying to correct this issue and find any decent information on the subject. I have a daily incremental/full weekly policy running on our main data share using BE 2010 R3 (fully patched - agents deployed) using the VMWare agent. I am backing up via vCenter. Backups run well and are decently fast. Storage is tape.
I need to restore an individual file a user deleted that is fairly important. When I go back to the latest incremental, I see the file in the selection list. However, when trying to restore the file it fails with the following information in the job log:
Job Log: BEX_FPCBES3_13082.xmlJob Log for RW_XLS_stoc495sa
Completed status: Failed See error(s)
Expand AllCollapse All
Job Information
Job server: FPCBES3
Job name: RW_XLS_stoc495sa
Job started: Monday, March 09, 2015 at 10:45:38 PM
Job type: Restore
Job Log: BEX_FPCBES3_13082.xml
Job Operation - Restore
Server - VCB::
V-79-57344-3844 - The media server was unable to connect to the Remote Agent on machine VCB::.
The media server will use the local agent to try to complete the operation.
WARNING: Media servers cannot completely protect remote Windows-based servers or workstations unless the Backup Exec Remote Agent is installed and running on each remote Windows-based server or workstation to be protected. Data loss can occur if the Remote Agent is not running while restoring remote Windows-based computers.
Please refer to the documentation or online help for more information.
V-79-57344-33967 -
V-79-57344-33967 -
V-79-57344-33967 -
V-79-57344-33967 -
Server - FFS1.hidden.local.domain.com
Drive and media mount requested: 3/9/2015 10:45:50 PM
Drive and media information from media mount: 3/10/2015 12:00:45 AM
Robotic Library Name: DELL 0001
Drive Name: IBM 0001
Slot: 1
Media Label: 000020
Media GUID: {aced460e-2379-41c3-b08c-b0bfcbdc3abc}
Overwrite Protected Until: 3/11/2015 11:52:42 AM
Appendable Until: 12/30/9999 7:00:00 PM
All Media Used
000020
000056
Network control connection is established between [::1]:54336 <--> [::1]:10000
Network data connection is established between [::1]:54340 <--> [::1]:54339
Set Information -
VMVCB::\\vCenter\VCGuestVm\(DC)FPC(DC)\vm\SOI\2003\FFS1
VMVCB::\\vCenter\VCGuestVm\(DC)FPC(DC)\vm\SOI\2003\FFS1
Restore Set Information
Restoring data to VMVCB::\\vCenter\VCGuestVm\(DC)FPC(DC)\vm\SOI\2003\FFS1 VMVCB::\\vCenter\VCGuestVm\(DC)FPC(DC)\vm\SOI\2003\FFS1.
Storage Media #1: " Media created 2/27/2015 1:44:35 PM "
Backup performed on 3/5/2015 at 3:02 AM
Backup set #42: " Daily Incremental Backup "
Restore started on 3/10/2015 at 12:01:20 AM.
Restore completed on 3/10/2015 at 12:03:53 AM.
Restore Set Summary
Restored 0 files in 14 directories.
Restored 0 virtual machines
Restored 1 virtual machine disks
Processed 5,039,987,555 bytes in 2 minutes and 33 seconds.
Throughput rate: 1885 MB/min
Drive and media mount requested: 3/10/2015 12:04:23 AM
Drive and media information from media mount: 3/10/2015 12:05:35 AM
Robotic Library Name: DELL 0001
Drive Name: IBM 0001
Slot: 6
Media Label: 000056
Media GUID: {31e9bcaf-24c7-4fc4-8675-ebdcb050eea9}
Overwrite Protected Until: 3/11/2015 2:24:44 PM
Appendable Until: 12/30/9999 7:00:00 PM
Network control connection is established between [::1]:54354 <--> [::1]:10000
Network data connection is established between [::1]:54358 <--> [::1]:54357
Set Information -
VMVCB::\\vCenter\VCGuestVm\(DC)FPC(DC)\vm\SOI\2003\FFS1
VMVCB::\\vCenter\VCGuestVm\(DC)FPC(DC)\vm\SOI\2003\FFS1
Restore Set Information
Restoring data to VMVCB::\\vCenter\VCGuestVm\(DC)FPC(DC)\vm\SOI\2003\FFS1 VMVCB::\\vCenter\VCGuestVm\(DC)FPC(DC)\vm\SOI\2003\FFS1.
Storage Media #1: " Media created 3/5/2015 3:00:08 AM "
Backup performed on 3/6/2015 at 3:03 AM
Backup set #15: " Daily Incremental Backup "
Restore started on 3/10/2015 at 12:06:27 AM.
Restore completed on 3/10/2015 at 12:08:07 AM.
Restore Set Summary
Restored 0 files in 14 directories.
Restored 2 virtual machines
Restored 1 virtual machine disks
Processed 2,224,777,385 bytes in 1 minute and 40 seconds.
Throughput rate: 1273 MB/min
V-79-57344-38721 - Failed to mount one or more virtual disk images:
Set Information - \\FFS1.hidden.local.domain.com\D: DataDrive
Restore Set Information
Restoring data to \\FFS1.hidden.local.domain.com\D: DataDrive.
Storage Media #1: " "
Backup performed on 3/6/2015 at 3:03 AM
Backup set #15: " Daily Incremental Backup "
Restore started on 3/10/2015 at 12:08:33 AM.
Restore completed on 3/10/2015 at 12:08:33 AM.
Restore Set Summary
Restored 0 files in 0 directories.
Processed 0 bytes in 1 second.
Throughput rate: 0.000 MB/min
Job Completion Status
Job ended: Tuesday, March 10, 2015 at 12:10:17 AM
Completed status: Failed
Final error: 0xe00084af - The directory or file was not found, or could not be accessed.
Final error category: Job Errors
For additional information regarding this error refer to link V-79-57344-33967
Errors
Click an error below to locate it in the job log
Restore- VCB::V-79-57344-33967 -
V-79-57344-33967 -
V-79-57344-33967 -
V-79-57344-33967 -
RestoreV-79-57344-38721 - Failed to mount one or more virtual disk images:
Exceptions
Click an exception below to locate it in the job log
Restore- VCB::V-79-57344-3844 - The media server was unable to connect to the Remote Agent on machine VCB::.
The media server will use the local agent to try to complete the operation.
I am really not sure what is going on here or how to fix this. I am assuming that the major issue here is not being able to mount the Virtual Image, and the resulting "Directory or file not found or could not be accessed" is just being caused by there being no mount.
Have verified that the Remote Agent is indeed running on the FFS1 server (as well vCenter, etc.). Any help would be greatly appreciated. I am starting to get egg on my face here since I cannot get this file restored. I know it is there, just can't get to it.
Mike
