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BE2010R3 can't view resources for selection list / can't talk to agents

Michelle_Dupuis
Level 4

I have a new BE2010 R3 installation on a Win2008R2 server.  I also have agents installed on a number of Win server computers.

  1. The BE service account is not a member of remote operators, but is a member of domain admins and domain users
  2. The Backup Exec Agent Browser service is running on the media server (FPS1)
  3. Windows Firewall is disabled
  4. I tried pressing F5, restarting all BE services, restarting the server, etc.

I restarted the Backup Exec Agent Browser with the -debug option and the content is below.

Can anyone suggest what to do next ?  Why can't I browse the resources on the network (or the local machine)?


 

[4608] 06/03/11 08:38:00
Checking service rights and pending reboots.
[4608] 06/03/11 08:38:00 Checking for pending install reboot.
[4608] 06/03/11 08:38:00     Pending install reboot not detected.
[4608] 06/03/11 08:38:00 Checking to see if start up checks have been disabled.
[4608] 06/03/11 08:38:00 No start up checks have been disabled.
[4608] 06/03/11 08:38:00 Opening process token.
[4608] 06/03/11 08:38:00 Getting token SID.
[4608] 06/03/11 08:38:00 Got current SID: 'S-1-5-21-3966658235-3353080665-3171712109-1175'.
[4608] 06/03/11 08:38:00 Checking for local system account.
[4608] 06/03/11 08:38:00 Got local system SID: 'S-1-5-18'.
[4608] 06/03/11 08:38:00 Not running as local system account.
[4608] 06/03/11 08:38:00 Checking for admin privileges.
[4608] 06/03/11 08:38:00     Current user does have admin privileges.
[4608] 06/03/11 08:38:00 Checking for specific required rights.
[4608] 06/03/11 08:38:00     Checking for 'Backup Files and Directories' privilege.
[4608] 06/03/11 08:38:00         LookupPrivilegeValue( ) found privilege.
[4608] 06/03/11 08:38:00         Privilege is enabled.
[4608] 06/03/11 08:38:00     Checking for 'Restore Files and Directories' privilege.
[4608] 06/03/11 08:38:00         LookupPrivilegeValue( ) found privilege.
[4608] 06/03/11 08:38:00         Privilege is enabled.
[4608] 06/03/11 08:38:00     Checking for 'Create a Token Object' privilege.
[4608] 06/03/11 08:38:00         LookupPrivilegeValue( ) found privilege.
[4608] 06/03/11 08:38:00         Privilege is enabled.
[4608] 06/03/11 08:38:00     Checking for 'Manage Auditing and Security Log' privilege.
[4608] 06/03/11 08:38:00         LookupPrivilegeValue( ) found privilege.
[4608] 06/03/11 08:38:00         Privilege is enabled.
[4608] 06/03/11 08:38:00     Checking for 'Take ownership of files and other objects' privilege.
[4608] 06/03/11 08:38:00         LookupPrivilegeValue( ) found privilege.
[4608] 06/03/11 08:38:00         Privilege is enabled.
[4608] 06/03/11 08:38:00     Not checking for 'Act as part of the operating system' privilege as it is not needed for this environment.
[3600] 06/03/11 08:38:00 Initializing the cache from the database.
[3600] 06/03/11 08:38:00         Connecting to BE Database.
[3600] 06/03/11 08:38:00         Successfully connected to BE Database.
[3600] 06/03/11 08:38:00     Agent record 1 name=FPS1.mydomain.com.
[3600] 06/03/11 08:38:00     Agent record 2 name=dc1.mydomain.com.
[3600] 06/03/11 08:38:00     Agent record 3 name=mail.mydomain.com.
[3600] 06/03/11 08:38:00     Agent record 4 name=fps.mydomain.com.
[3600] 06/03/11 08:38:00     Agent record 5 name=lserver.mydomain.com.
[3600] 06/03/11 08:38:00         Disconnected from BE Database.
[3600] 06/03/11 08:38:00     5 agent records read.
[3600] 06/03/11 08:38:00 Initialized the cache successfully.
[3600] 06/03/11 08:38:00 Starting the cache maintenance thread.
[3600] 06/03/11 08:38:00     Cache maintenance worker thread started.
[3600] 06/03/11 08:38:00 Cache maintenance thread started successfully.
[3600] 06/03/11 08:38:00 Starting the message processor thread.
[3600] 06/03/11 08:38:00     Message processor worker thread started.
[3600] 06/03/11 08:38:00 Message processor thread started successfully.
[3600] 06/03/11 08:38:00 Starting the NRDS RPC server.
[3600] 06/03/11 08:38:00 Registered RPC interface for NRDS API.
[3600] 06/03/11 08:38:00 Listening on RPC interface for NRDS API.
[3600] 06/03/11 08:38:00 Started the NRDS RPC server successfully.
[3600] 06/03/11 08:38:00 NrdsServiceStart: Starting the NRDS advertising listener on port 6101.
[3600] 06/03/11 08:38:00 Listener thread started.
[3600] 06/03/11 08:38:00 Started the NRDS advertising listener successfully.
[2936] 06/03/11 08:38:01 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 580(0x244)    retval = 0
[2936] 06/03/11 08:38:01 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 576(0x240)    retval = 0
[2936] 06/03/11 08:38:01 [BESocket]           - BETCPListener::BETCPListener: This system appears to be a Dual Stack system.
[3988] 06/03/11 08:40:00 Beginning agent database grooming.
[3988] 06/03/11 08:40:00 Agent database grooming complete.
[2804] 06/03/11 08:43:27 NRDS API - client connected.
[3664] 06/03/11 08:43:27 NRDS API - client connected.
[3664] 06/03/11 08:43:27 NRDS API - client disconnected.
[3664] 06/03/11 08:43:27 NRDS API - client connected.
[3664] 06/03/11 08:43:27 NRDS API - client disconnected.
[3664] 06/03/11 08:43:27 NRDS API - client connected.
[3664] 06/03/11 08:43:27 NRDS API - client disconnected.
[3664] 06/03/11 08:43:27 NRDS API - client connected.
[3664] 06/03/11 08:43:27 NRDS API - client disconnected.
[3664] 06/03/11 08:43:27 NRDS API - client disconnected.
[3664] 06/03/11 08:43:47 NRDS API - client connected.
[3664] 06/03/11 08:43:47 NRDS API - client connected.
[3664] 06/03/11 08:43:47 NRDS API - client disconnected.
[3664] 06/03/11 08:43:47 NRDS API - client connected.
[3664] 06/03/11 08:43:47 NRDS API - client disconnected.
[3664] 06/03/11 08:43:47 NRDS API - client connected.
[3664] 06/03/11 08:43:47 NRDS API - client disconnected.
[3664] 06/03/11 08:43:47 NRDS API - client connected.
[3664] 06/03/11 08:43:47 NRDS API - client disconnected.
[3664] 06/03/11 08:43:47 NRDS API - client disconnected.
[3664] 06/03/11 08:43:48 NRDS API - client connected.
[3664] 06/03/11 08:43:48 NRDS API - client disconnected.
[3664] 06/03/11 08:43:48 NRDS API - client connected.
[3664] 06/03/11 08:43:48         Connecting to BE Database.
[3664] 06/03/11 08:43:48         Successfully connected to BE Database.
[3664] 06/03/11 08:43:48         Reading agent database record for dc1.mydomain.com.
[3664] 06/03/11 08:43:48         Found agent record 2 for dc1.mydomain.com.
[3664] 06/03/11 08:43:48         Disconnected from BE Database.
[3664] 06/03/11 08:43:48 NRDS API - client disconnected.
[3664] 06/03/11 08:43:49 NRDS API - client connected.
[3664] 06/03/11 08:43:49 NRDS API - client disconnected.
[3664] 06/03/11 08:43:50 NRDS API - client connected.
[3664] 06/03/11 08:43:50         Connecting to BE Database.
[3664] 06/03/11 08:43:50         Successfully connected to BE Database.
[3664] 06/03/11 08:43:50         Reading agent database record for fps.mydomain.com.
[3664] 06/03/11 08:43:50         Found agent record 4 for fps.mydomain.com.
[3664] 06/03/11 08:43:50         Disconnected from BE Database.
[3664] 06/03/11 08:43:50 NRDS API - client disconnected.
[3664] 06/03/11 08:43:50 NRDS API - client connected.
[3664] 06/03/11 08:43:50 NRDS API - client disconnected.
[3664] 06/03/11 08:50:14 NRDS API - client connected.
[3664] 06/03/11 08:50:14         Connecting to BE Database.
[3664] 06/03/11 08:50:14         Successfully connected to BE Database.
[3664] 06/03/11 08:50:14         Reading agent database record for lserver.mydomain.com.
[3664] 06/03/11 08:50:14         Found agent record 5 for lserver.mydomain.com.
[3664] 06/03/11 08:50:14         Disconnected from BE Database.
[3664] 06/03/11 08:50:14 NRDS API - client disconnected.
[3664] 06/03/11 08:50:14 NRDS API - client connected.
[3664] 06/03/11 08:50:14 NRDS API - client disconnected.
[4608] 06/03/11 08:54:26 NRDS listener stopping.
[2936] 06/03/11 08:54:27 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 564(0x234)    retval = 0
[2936] 06/03/11 08:54:27 [BESocket]           - @@@@@@@MyCloseSocket called with sockfd = 572(0x23c)    retval = 0
[2936] 06/03/11 08:54:27 Listener thread - exiting.
[4608] 06/03/11 08:54:28 NRDS listener stopped.
[4608] 06/03/11 08:54:28 Stopping RPC interface for NRDS API.
[4608] 06/03/11 08:54:28 Stopped listening on RPC interface for NRDS API.
[4608] 06/03/11 08:54:28 NRDS message processor stopping.
[4900] 06/03/11 08:54:30 Message Processor - exiting
[4608] 06/03/11 08:54:30 NRDS message processor stopped.
[4608] 06/03/11 08:54:30 NRDS cache maintenance stopping.
[3988] 06/03/11 08:54:31 Cache maintenance - exiting
[4608] 06/03/11 08:54:31 NRDS cache maintenance stopped.

1 ACCEPTED SOLUTION

Accepted Solutions

pkh
Moderator
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16 REPLIES 16

AmolB
Moderator
Moderator
Employee Accredited Certified

Try using a different domain admin account, make sure you configure the account

as  "domain\admin". In BE console click on Network-> logon account and make an entry of new

account.

Michelle_Dupuis
Level 4

I tried that too...no difference (restarted all services too)

CraigV
Moderator
Moderator
Partner    VIP    Accredited

I'd run a BEDB repair using BEutility.exe, and once done, check that your agents are all publishing correctly to your media server.

Michelle_Dupuis
Level 4

I did the BEDB repair - no change.

I even uninstalled and reinstalled (program files only option)

Same result...still can't connect/see anything.

 

Shouldn't I at least see my local disk ?  (No agent required?).  I have Symantec Endpoint protection installed, but I disabled and see same result.

VERY frustrating!!!

Michelle_Dupuis
Level 4

I finally uninstalled full (not just program files), and reinstalled.  Now it's working.

 

Strange...

Michelle_Dupuis
Level 4

And 3 days later the problem is back.  Even though I completely removed and reinstalled, recreated selection lists and jobs, etc.

Everything worked fine for 3 days, now the exact same problem is back (cannot browse at all for creating selection lists).  I tried rebooting etc...no impact...

Michelle_Dupuis
Level 4

Another week has gone by...anyone from Symantec have some helpful advice?

ZeRoC00L
Level 6
Partner Accredited

Did you contact Symantec Support about this issue ?
As posting on this forum is no guarantee that Symantec will pickup this issue.

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...I have hit the support flag for you.

Have you also checked DNS for any issues from your media server?

Michelle_Dupuis
Level 4

My speaking english is not great so I like online support (google translate helps too). 

A little more info: I ran the BE_SupportTool on the remote systems with RAWS running and everything is perfect.

I also ran the Backup Exec Debug Monitor on the media server, and the log is below (showing one of the RAWS clients connecting). Anything look wrong there?

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi,

 

While waiting, check the TNs below and see if they apply to you at all...are you trying to back up a cluster by any chance? As that error keeps on coming up!

http://www.symantec.com/business/support/index?page=content&id=TECH77677 

 

Checking to see if the agents ports are open using netstat.

 

Thanks!

Michelle_Dupuis
Level 4

I am not runnng any clusters.  The media server is win2008R2 server 64 bit, clients are mostly win2003 server 32 bit, all standalone (actually VM's in esxi).

I'll start with just getting one remote agent to work.  I checked my "fps" server and RAWS is running and listening on port 10000 according to netstat:

TCP    0.0.0.0:10000          0.0.0.0:0              LISTENING       3872     [beremote.exe]

 

As well, I checked DNS on the media server and all is fine.  (DNS IP's are correctly, nslookup shows lookups working fine).

pkh
Moderator
Moderator
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Check that your BESA has all the rights as given in this document

http://www.symantec.com/business/support/index?page=content&id=TECH36718

especially the "logon as batch" right.

Michelle_Dupuis
Level 4

Interestingly all of the BESA policy entries were missing (but group memberships were fine); hopefully I changed these settings in the right place:

Domain Security Settings | Security Settings | Local Policies | User Rights Assignment

I then force the grupdate, and even rebooted everything for good measure.  But, the problem remains - I can't browse any resources.

Hopefully there's more ideas...

 

Thanks

pkh
Moderator
Moderator
   VIP    Certified

You can follow this document to assign rights to the BESA

http://www.symantec.com/business/support/index?page=content&id=TECH136148

Michelle_Dupuis
Level 4

Thanks for this posting - it caused me to look again at the login credentials used by BE.

It turns out I had created another account that BE didn't like.  The domain and name were the same as my BESA account, but it was "OWNED BY" the BESA account.  I don't understand how that is possible.

I set my original BESA account as the default and browsing is working again.  (But I can't delete my extra account because BE says it is logged in - not sure what that means).

 

Thanks