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BE2012:Unable to backup Novell eDirectory, but I can browse!

Eric_Pouliot
Level 4

Hi, I'm trying to backup the Novell eDirectory from a OES2. TSANDS is loaded, I can browse the eDirectory and I see the tree and all the users, but if I start the backup it say "The job failed with the following error: Access is denied.".

I try with the login user.tree and .user.tree but both doesn't work.

If I test the credentials it doesn't work.

If I do a test run it work!

So i'm not sure what to check next?  
The server is updated with the latest BE2012 patches, the Windows 2008R2 (standard) is updated too.
And the OES2 server (SLES10sp4) is updated too!

Can someone help me?

thank you,

 

 

11 REPLIES 11

RahulG
Level 6
Employee

I guess its End of Support 

refer http://www.symantec.com/docs/TECH178552

pkh
Moderator
Moderator
   VIP    Certified

How did you arrive at this conclusion?

pkh
Moderator
Moderator
   VIP    Certified

Are you using NSS on 64-bit?  There is a note in the BE 2012 SCL (page 17)

 

5. Supported with Novell Open Enterprise Server (OES) 2.0 SP1-SP3, with NSS, NDS, GroupWise and iFolder on 32-bit and 64-bit platforms for SUSE 10 only. (NOTE: NSS only supported on 32-bit)
 

 

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...that link mentions nothing...did you perhaps copy/paste the correct link or even the correct information?

Eric_Pouliot
Level 4

I'm not backing up a NSS volume, I want to backup the eDirectory users!

 

criley
Moderator
Moderator
Employee Accredited

The statement about NSS is not relevant here as the question/issue is specific to eDirectory.

I will see if I can test this here. I will post back with my results later.

RahulG
Level 6
Employee

Please ignore my previous comment. accidently posted

criley
Moderator
Moderator
Employee Accredited

I've not had a lot of time to work on this but so far I cannot get this working (works fine in BE 2010 R3).

Can you get a support case open for this?

Eric_Pouliot
Level 4

I tried to open a cause on your site, but when I click submit it write:

Error:

Either Courtesy or Entitlement required for creating case

 

I'm not sure what it mean? We just bought BackupExec 2012 with 12 months support, I type my serial number and customer number.

Is there another way to open a case?

 

 

Eric_Pouliot
Level 4

The error was with a Customer support case, if I try to open a technical support case, when I click submit it give me an error 500!?

Is there a problem with your site?

 

criley
Moderator
Moderator
Employee Accredited

You can always open a case by calling support:

http://www.symantec.com/support/techsupp_contact_phone.jsp