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BE2012 backup VM failed

we are using BE2012 backup the VMhost, the backup media server is a very old IBM server(X236) , VM verison is Esxi 5.1.0. VM host is IBM x3650M4,have 3 virtual machines.2 on server internal disk, 1 on a DAS. we have a schedule to backup whole host(3 virtual machines), Mon to Thu  differential backup, Fri is full backup, when the job backup 1 virtual machines on internal disk, always have problem.

below are some error event from backup media server during job running:

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Event Type:    Error
Event Source:    Backup Exec
Event Category:    None
Event ID:    34113
Date:        2/27/2015
Time:        8:47:12 AM
User:        N/A
Computer:    XXX
Description:
Backup Exec Alert: Job Failed
(Server: "CNSRVERP") (Job: "XXX-Daily-Diff-Diff-D04-Thu") cnsrvict01-Daily-Diff-Diff-D04-Thu -- The job failed with the following error: A communications failure has occurred with a Virtual Machine resource.
 

 For more information, click the following link: 
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

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Event Type:    Error
Event Source:    Ntfs
Event Category:    (2)
Event ID:    55
Date:        2/27/2015
Time:        10:41:10 AM
User:        N/A
Computer:    CNSRVERP
Description:
The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume \Device\vstor2-mntapi10-shared-CCF91436000050060....

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 04 00 02 00 52 00   ......R.
0008: 02 00 00 00 37 00 04 c0   ....7..À
0010: 00 00 00 00 00 00 00 00   ........
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 93 04 19 00               “...    

--------------------------------------------------------------------------------------------------------------------------------------------------

Event Type:    Warning
Event Source:    vstor2-mntapi10-share
Event Category:    (2)
Event ID:    57
Date:        2/27/2015
Time:        10:41:10 AM
User:        N/A
Computer:    CNSRVERP
Description:
The description for Event ID ( 57 ) in Source ( vstor2-mntapi10-share ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
Data:
0000: 00 00 00 00 01 00 dc 00   ......Ü.
0008: 02 00 00 00 39 00 04 80   ....9..€
0010: 00 00 00 00 01 00 00 c0   .......À
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........

---------------------------------------------------------------------------------

Event Type:    Warning
Event Source:    vstor2-mntapi10-share
Event Category:    (2)
Event ID:    57
Date:        2/27/2015
Time:        10:41:09 AM
User:        N/A
Computer:    CNSRVERP
Description:
The description for Event ID ( 57 ) in Source ( vstor2-mntapi10-share ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
Data:
0000: 00 00 00 00 01 00 dc 00   ......Ü.
0008: 02 00 00 00 39 00 04 80   ....9..€
0010: 00 00 00 00 01 00 00 c0   .......À
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........

------------------------------------------------------------------------

Event Type:    Warning
Event Source:    Ntfs
Event Category:    None
Event ID:    50
Date:        2/27/2015
Time:        10:41:11 AM
User:        N/A
Computer:    CNSRVERP
Description:
{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 04 00 02 00 52 00   ......R.
0008: 00 00 00 00 32 00 04 80   ....2..€
0010: 00 00 00 00 01 00 00 c0   .......À
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 01 00 00 c0               ...À    

------------------------------------------------------------

Event Type:    Warning
Event Source:    Ntfs
Event Category:    None
Event ID:    50
Date:        2/27/2015
Time:        10:41:11 AM
User:        N/A
Computer:    CNSRVERP
Description:
{Delayed Write Failed} Windows was unable to save all the data for the file . The data has been lost. This error may be caused by a failure of your computer hardware or network connection. Please try to save this file elsewhere.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 04 00 04 00 02 00 52 00   ......R.
0008: 00 00 00 00 32 00 04 80   ....2..€
0010: 00 00 00 00 01 00 00 c0   .......À
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........
0028: 01 00 00 c0               ...À    

--------------------------------------------------------------------------

Event Type:    Warning
Event Source:    vstor2-mntapi10-share
Event Category:    (2)
Event ID:    57
Date:        2/27/2015
Time:        10:41:15 AM
User:        N/A
Computer:    CNSRVERP
Description:
The description for Event ID ( 57 ) in Source ( vstor2-mntapi10-share ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: .
Data:
0000: 00 00 00 00 01 00 dc 00   ......Ü.
0008: 02 00 00 00 39 00 04 80   ....9..€
0010: 00 00 00 00 01 00 00 c0   .......À
0018: 00 00 00 00 00 00 00 00   ........
0020: 00 00 00 00 00 00 00 00   ........

--------------------------------------------------------------------------------------------

what't the problem? thank you

5 Replies

attach the job report

attach the job report

attach backup media server

attach backup media server event

1) Check the SCL below to

1) Check the SCL below to make sure that your version of ESX is supported and that the file structure of the problem VM is supported.

http://www.symantec.com/docs/TECH175581

2) Have you done a chkdsk in the VM, as the document suggested?

Hello, thank you ESXi is

Hello, thank you ESXi is supported, because we start backup job about 2 years ago, and we have the problem recently. from February 2015. already done, run chkdsk on VM

Have you run a chkdsk against

Have you run a chkdsk against the volume which hosts the Disk Storage ? (Based on your comments, it seems to the BE media server. Have you run a chkdsk on the media server and not the VM ?)