BE2014 - Loading Media for hours during any restore (deduplication)

[321-b]

Hi There,

Whenever i try and do a restore from my deduplication device (locally attached) from a recent backup, it takes forever to restore.

For example today, i tried to restore a 70MB file, and it took over 1.5 hours. Most of the time the job was just stuck on 'loading media'.

I logged a ticket with support, and got nowhwere. I logged a couple of tickets with support for a similar issue with backups, and got nowhere with that either. (Was told that it was normal behaviour)

Is there anyone here who has tried to restore from a dedupe store?

If yes, are you getting these issues?

The server i'm trying to restore from is also a CASO

Thanks in advance for any comments

[pkh]

Are you trying to restore from a VM backup? Duplicate the dedup backup set to disk and then restore from there

[321-b]

Hi There,

Thanks for the reply.

I'm just trying to restore normal files that were backed up with a windows agent.

Is it normal practice to have to duplicate the files to a backup to disk set?

[pkh]

The duplication is to test whether it makes a difference to the restore. Check the size of the backup set