Server: Windows 2008R2 patched
Backup: Be 2014 patched
TapeLibrary: Overland Neo2000
With no indication the tape-library times-out and the backup fails. Not possible to predict the time-out, cause sometimes before the save even starts, the next time with both tape-drives loaded and alreday written data on the tapes, the next time during the verification of the backup. To top it all: the backup also finished successfully several times.
With the erlier verison (BE2012) we never had such issues.
HCL-check: this is more than encrypted, but checking the printscreens, i would say yes. Otherwise I would expect an information or error-message. Attached you see the tape-library and one drive, the browser-gui of the tape-library shows no further information on the overland side, just names the library ML02.
we started the bakcup this morning after investigation and it is still running. Also yesterday it nearly finished, failing at 1,26TB of 1,35TB. Now I can provide more error-messages:
-) be2014_1.jpg EventID 58053 device set to offline, nobody at that time had access to the device
-) be2014_2.jpg EventID 57345 something about SQL
-) be2014_3.jpg EventID 33152 Adamm Move Error
-) be2014_4.jpg new version installed sql 2008r2, but sql 2005 is still around. Does it probably interfere with version 2008r2
For eventid 57345 and 33152 we found yet no solution.
will follow the TECH24414, btw the 2 jobs started during day (yesterday): both finished successful. the regular night-backup started later, but 1 job already finished, the other is still running.
Firmware is definitely behind!
2nd job finished successful as well.
-) driver for media changer show Microsoft 6.1.7601.17514 and update was not necessary/possible
-) driver for tapes show Symantec 184.108.40.206 and update was not necessary/possible
-) attached the log from the discover.exe
-) no further actions today, will see if it will work again this night as scheduled
-) firmware-update scheduled for tomorrow, if backup fails