BE2014 + Overland Neo2000 device timeout

[bandit61]

Server: Windows 2008R2 patched

Backup: Be 2014 patched

TapeLibrary: Overland Neo2000

With no indication the tape-library times-out and the backup fails. Not possible to predict the time-out, cause sometimes before the save even starts, the next time with both tape-drives loaded and alreday written data on the tapes, the next time during the verification of the backup. To top it all: the backup also finished successfully several times.

With the erlier verison (BE2012) we never had such issues.

[CraigV]

Couple of questions:

1. Are you using the Symantec drivers for the tape drive?

2. Is that device supported by BE 2014? Check the HCL to verify this...

Thanks!

[pkh]

Did you install a LEO licence for the second tape drive?

[bandit61]

Reply CraigV

-) didn't changed the drivers during the migration from Be2012 to Be2014, assume the installation-process should check that 

-) have to check

Reply pkh

-) yes the LEO is installed

[bandit61]

HCL-check: this is more than encrypted, but checking the printscreens, i would say yes. Otherwise I would expect an information or error-message. Attached you see the tape-library and one drive, the browser-gui of the tape-library shows no further information on the overland side, just names the library ML02.

[bandit61]

we started the bakcup this morning after investigation and it is still running. Also yesterday it nearly finished, failing at 1,26TB of 1,35TB. Now I can provide more error-messages:

-) be2014_1.jpg  EventID 58053 device set to offline, nobody at that time had access to the device

-) be2014_2.jpg  EventID 57345 something about SQL

-) be2014_3.jpg  EventID 33152 Adamm Move Error

-) be2014_4.jpg  new version installed sql 2008r2, but sql 2005 is still around. Does it probably interfere with version 2008r2

For eventid 57345 and 33152 we found yet no solution.

[Larry_Fine]

I would suggest reviewing this doc for assistance with your timeouts.

http://www.symantec.com/docs/TECH24414

How to troubleshoot issues with a Robotic Library (autoloader/changer) and/or Tape Drive(s).

[bandit61]

will follow the TECH24414, btw the 2 jobs started during day (yesterday): both finished successful. the regular night-backup started later, but 1 job already finished, the other is still running. 

Firmware is definitely behind!

[bandit61]

2nd job finished successful as well.

-) driver for media changer show Microsoft 6.1.7601.17514 and update was not necessary/possible

-) driver for tapes show Symantec 5.1.37.0 and update was not necessary/possible

-) attached the log from the discover.exe

-) no further actions today, will see if it will work again this night as scheduled

-) firmware-update scheduled for tomorrow, if backup fails

[bandit61]

Backup thru night successful, no firmware-update so long. will check what happens this night and thru weekend-backup, before taking further steps.