BE2014 - VM backup cant restore granular

[JannasTo]

We are backing up an ESX virtual server 2012 box and getting an exception 

"During Granular Recovery Technology (GRT) operations, the necessary boot configuration files could not be loaded. Backups that were enabled for GRT may not be available for restore"

which means we cant do a granular recovery.

This server has 4 disks spread across 2 datastores.

Any ideas how to fix this.?

[VJware]

First, check the SCL of BE 2014 and confirm the setup is completely supported for GRT or not - https://support.symantec.com/en_US/article.TECH217478.html

Secondly, have a look @ this KB article - https://support.symantec.com/en_US/article.TECH217008.html

[Gurvinder]

If all what VJware suggested is compatible. Ensure BE 2014 is patched with the latest Service Pack and hotfixes and then test.