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BESR 2011 on Win7_Pro_SP1 won`t start

Piotr_Nowak1
Level 3

HI

I`ve just installed BESr 2011 on Win7 station and can not run the program. I can see welcome screen, then windows is thinking about "soluction for probems" and nothing happend.

I`ve try to reinstall view times BESR, but with no result.

Any idea what happend ??

 

We have about 100 copies of BESR installed on Win 7 - but this issue happends first time.

I`m thinking about reinstalling the workstation, but meaby someone known a solution for that...

 

Thank You

6 REPLIES 6

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...no antivirus blocking BESR from starting up?

pkh
Moderator
Moderator
   VIP    Certified

The forum is for BE, not for SSR (formerly BESR) which has its own forum.  I have moved your earlier discussion to the SSR forum.

Piotr_Nowak1
Level 3

No, no AV blocking.

It does not matter how BESR is starting - automaticaly or manualy - I have the same situation - Besr logo on screen, then program stop working anwd windows is trying to resolve problem with program...... :(

deepak_t
Level 4
Employee

SSR 2011 sp2 is available, pls download from link below and install same. Restart your server and see if you get same issue.

http://www.symantec.com/business/support/index?page=content&id=TECH186176&key=53845

Piotr_Nowak1
Level 3

I`ve tried, but I can see an error below:

"The upgrade patch cannot be installed by the Windows Installer service vecouse tge program to be upgraded may be nmissing ir the upgrade patch may update a different version of the program. verifu that the program to be upgraded exists on your computer and that you have the correct upgrade patch" :(

 

so what is that ??:

 

deepak_t
Level 4
Employee

I think it will be good idea to open a support ticket and have one of our engineers take look at the issue you are having so that we can provide a resoultion.