07-10-2012 12:38 AM
HI
I`ve just installed BESr 2011 on Win7 station and can not run the program. I can see welcome screen, then windows is thinking about "soluction for probems" and nothing happend.
I`ve try to reinstall view times BESR, but with no result.
Any idea what happend ??
We have about 100 copies of BESR installed on Win 7 - but this issue happends first time.
I`m thinking about reinstalling the workstation, but meaby someone known a solution for that...
Thank You
07-10-2012 12:55 AM
...no antivirus blocking BESR from starting up?
07-10-2012 12:56 AM
The forum is for BE, not for SSR (formerly BESR) which has its own forum. I have moved your earlier discussion to the SSR forum.
07-10-2012 01:04 AM
No, no AV blocking.
It does not matter how BESR is starting - automaticaly or manualy - I have the same situation - Besr logo on screen, then program stop working anwd windows is trying to resolve problem with program...... :(
07-10-2012 02:30 AM
SSR 2011 sp2 is available, pls download from link below and install same. Restart your server and see if you get same issue.
http://www.symantec.com/business/support/index?page=content&id=TECH186176&key=53845
07-10-2012 02:54 AM
I`ve tried, but I can see an error below:
"The upgrade patch cannot be installed by the Windows Installer service vecouse tge program to be upgraded may be nmissing ir the upgrade patch may update a different version of the program. verifu that the program to be upgraded exists on your computer and that you have the correct upgrade patch" :(
so what is that ??:
07-11-2012 03:00 AM
I think it will be good idea to open a support ticket and have one of our engineers take look at the issue you are having so that we can provide a resoultion.