I am having a problem where BESR 8 is causing Backup Exec 12 to hang indefinitely if the BESR job launches while a Backup Exec job is in progress. The BESR job completes but the Backup Exec job goes into a waiting state and never recovers. The job continues to run long after the maximum configured run time (Options -> Job Defaults -> Enable automatic cancellation for selection list -> Cancel backup job if not completed within: XX Hours). When trying to cancel the job manually, the status just changes to "Cancel Pending" and nothing happens. Is there anything I can do to cancel the job?
Obviously I have to adjust the schedules so this conflict doesn't happen but I don't think it should to begin with... is there a fix for this?
Both BE and BESR uses Volume shadow Copy Service for Backups. The 2 Services, namely : Microsoft Shadow Copy Provider and Volume Shadow Service, the startup type must be MANUAL, as soon as a job is triggered, they will be in Started Mode.
Just look if these 2 services are in started mode after the backup is over.