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BEWS 12.5 - Exchange 2k7 backups failing intermittently with the error 0xe000037b

GauravAditya
Level 5

Hello All,

For quite sometime, we are experiencing this issue.

Scenario: -
Media Server: - BEWS 12.5 SP2 with Exchange 2k7 Mgmt tools SP1 & Roll-up 9
Exchange 2007 SP1 & Roll-up 9

Issue: -
Job Completion Status
Job ended: Thursday, December 31, 2009 at 5:36:02 AM
Completed status: Failed
Final error: 0xe000037b - Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again.
Final error category: Resource Errors

For additional information regarding this error refer to link V-79-57344-891

Errors
Click an error below to locate it in the job log
Backup- \\Exchange.domain.com\Microsoft Information Store\Management Storage Group V-79-57344-891 - Using the job settings, Backup Exec attempted to back up the passive copy of the Exchange database. However, the passive copy was not available after the Microsoft Volume Shadow Copy Service (VSS) snapshot was performed. Try to run the job again.
Writer Name: Microsoft Exchange Writer, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during backup complete operation (12).
V-79-57344-65233 - AOFO: Initialization failure on: "\\Exchange.domain.com\Microsoft Information Store\Public Folder Storage Group". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status.
Check the Windows Event Viewer for details.
Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Stable (1).

Steps taken: -
Followed the steps mentioned in the TN: - http://seer.entsupport.symantec.com/docs/305815.htm

But the issue remains and intermittently the jobs keep failing.


Please advice.
 

1 ACCEPTED SOLUTION

Accepted Solutions

Dev_T
Level 6
Hello,

If Exchange 2007 is installed on Windows Server 2003, please install the VSS rollup patch http://support.microsoft.com/kb/940349
SP2 & Reboot required

View solution in original post

2 REPLIES 2

Dev_T
Level 6
Hello,

If Exchange 2007 is installed on Windows Server 2003, please install the VSS rollup patch http://support.microsoft.com/kb/940349
SP2 & Reboot required

Colin_Weaver
Moderator
Moderator
Employee Accredited Certified
If you read the document http://seer.entsupport.symantec.com/docs/305815.htm you will notice that the issue is identified as Microsofts and the only real solution is to backup from the Active Copy only and not attampt to use the Passive copy in LCR or CCR installations.

At this current time all indications are that this issue may never be permanently resoloved as Exchange 2010 DAGs will also solve the issue.