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BEWS 2010 errors when backing up Hyper-V CSV cluster

Chris_L1
Level 4
Partner

Hello guys,

I have a customer with very strange errors occuring when backing up Cluster Shared Volume of Hyper-V hosts. Please see below:

OS: Win 2008 R2 x64

Software: Backup Exec 2010 R2 64bit + Hyper-V agent 

CSV Cluster: Windows 2008 R2 64bit 

Exact errors:

Backup
V-79-57344-65233 - AOFO: Initialization failure on: "Shadow?Copy?Components". Advanced Open File Opt... Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status. Check the Windows Event Viewer for details. Writer Name: Windows Management Instrumentation, Writer ID: {A6AD56C2-B509-4E6C-BB19-49D8F43532F0}, ... Writer Name: Backup Exec Deduplication Storage, Writer ID: {55F6D76D-8617-4FC8-81E9-DF0DE529B555}, L...

 

Backup- \\XXXXX.XXXXXX.XXXX\C:
Storage device "GP_Deduplication_Disk_Backup:3" reported an error on a request to write data to medi... Error reported: 0x17 V-79-57344-34028 - A backup storage read/write error has occurred. If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive. Cl... If the storage is disk based, check that the storage subsystem is functioning properly. Review any s...

 

Backup
A selection on device \\XXXXXXX\Shadow?Copy?Components was skipped because of previous errors with t... A selection on device \\XXXXXXXX\System?State was skipped because of previous errors with the job.

 

Backup- BBBB.BBBB.local
The Media Server was unable to connect to remote machine BBBB.BBBB.local on network interface TSA NIC. 

 

 

So far, my troubleshooting for AOFO and VSS writer was:

 

http://www.symantec.com/connect/forums/failure-occurred-querying-writer-status-server-2008-r2-x64-hy...

and this:

 

http://www.symantec.com/business/support/index?page=content&id=TECH70486

but these suggestions didn't help...

 

Also, I have this error:

 

Backup- GPSVH003
V-79-57344-65233 - AOFO: Initialization failure on: "VRTSRV::\\AAAA.BBBB.CCCC\Hyper-V?HA?VM\GPSMG001... Snapshot provider error (0xE000FED1): A failure occurred querying the Writer status. Check the Windows Event Viewer for details. Writer Name: Microsoft Hyper-V, Writer ID: {66841CD4-6DED-4F4B-8F17-FD23F8DDC3DE}, Last error: The V...

 

Backup
V-79-40960-38467 - Virtual machine "XXXXXXX" has been excluded from the backup because it must be pu...

 

Backup- VRTSRV::\\AAAAAA.AAAAA.AAAAA\Hyper-V?Virtual?Machine\XXXXXX
V-79-57344-65247 - Error. Cannot backup directory \zzzVirtApp000zzz and its subdirectories. 

 

I've tried every single article, but without any success on applying successful solution.

Thanks in advance for your help.

 

2 REPLIES 2

Striker_303
Level 6
Employee

Create new job make sure to all select VM's under Virtual node only (CSV clusster name)

select all hosts without hyper V and VM's

and try backup to Normal b2d folder first.

Also all VM need to have BE remote agnet installed and turned on for GRT backups.

 

Munir2Fast
Level 5
Certified

Hi Chris,

Please follow th below link for resolution, apply the vss patch for hyper from MS if required, reboot the hyper-v server & re-try the operation :

http://www.symantec.com/docs/TECH65179

also make sure you have not selected AOFO when backing up VMs.

upload the results as you get....