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BEX 2014 - Catalog tasks fail to complete

Il_Ventu
Level 3

Hello,

from a week every catalog tasks I performed on a QNAP NAS fail with this error:

Final error: 0xe000e006 - A backup storage read/write error has occurred.

If the storage is tape based, this is usually caused by dirty read/write heads in the tape drive.  Clean the tape drive, and then try the job again.  If the problem persists, try a different tape.  You may also need to check for problems with cables, termination, or other hardware issues.

If the storage is disk based, check that the storage subsystem is functioning properly.  Review any system logs or vendor specific logs associated with the storage to help determine the source of the problem.  You may also want to check any vendor specific documentation for troubleshooting recommendations.

Final error category: Backup Device Errors
Completed status: Failed

The NAS disks are ok, already tested many times, sometimes I get also the error "disk offline"... but it's online !

This error happens also with another QNAP NAS using a USB 3.0 disk, no issues using RAID 5 20tb.

Anyway, a catalog task is mandatory or not ?

1 REPLY 1

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...have you checked the BE 2014 HCL to make sure the QNAP is on the supported list?

Are you using the B2D on a share or iSCSI? And have you run b2dtest.exe to make sure there are no issues?

Thanks!