cancel
Showing results for 
Search instead for 
Did you mean: 

Back Up Failed Files in Use Errors

Ilya_Vishnyakov
Level 3
Hello Veritas 10 Gurus!
We are in trouble here. Just recently problems started popping up such as:

Job ended: Tuesday, January 16, 2007 at 2:17:36 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

Backup- \\EDPAAD1\Microsoft Exchange Mailboxes V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxOfferings to istanbul.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: weekly report January 12, 2007.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxThailand.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: last week in ny.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: selamlar.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: BR/ Beklenen numuneler.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: RE_SEND Group Testing Form for Turkey and a few other things.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: Organic Kitchen/PP samples and MTL.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: Monday meeting.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: selamlar.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Red y/d approved sample to Turkey.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Factory info.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxORD CONF (GOKHAN).
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: FACTORING 01/12/07.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: dhl-604 3526 123 / 08.01.2007 g?nderi.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Vefa Ihracat Alacak Hesabi.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxAktif Y?netim Stratejisi.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: BR/ Beklenen numuneler.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: Ellery wire transfers.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxFw: TARGET ORGANIC COTTON HANG-TAGS.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: mst 014.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: St.Marks Piazza.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxMB UV Test.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Factory info.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: aski.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Possible Bedskirts.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: EB-Yeni Siparis.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Organic Production.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxIthalat.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: SUPER HOT RUSH!!!!.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Marc/Printed Patterns.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: ORD.CONF.(DITAS).
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Factory info.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxDAILY NEX 01/13/2007.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: FW: Ruhan Davasi.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Cassina Scroll solid po#202352 prod samples for shpmnt aprvl.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: HAFTALIK RAPOR .
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInbox Yoel Ulcer in Adini Yasatmak Adina.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Cassina Slate Lab Dips, Sprig Wamsutta sew-in label, MS Color Block polybag labels for scan test.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: ORD CONF (GOKHAN).
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Possible Bedskirts.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: MS Color Block.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: FW: Ruhan Davasi.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: VF Santorini, Sanabel, Cayman, Mauritius Siparisleri- Additions Order 011.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: St.Marks Piazza.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: Calabria/Filament Cord.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: ORD.CONF.(BAKAY)-Miktar Artisi.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: dhl-604 3526 123 / 08.01.2007 g?nderi.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: Panipat Paisley GB 72
&
Shimmer Sheer GUR 425.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Claypots.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: 406 SW.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRE: 3KA 5023.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxBR Acik Konular.
V-79-57344-33928 - Access is denied.
Access denied to file Alp Benadrete Top of Information StoreInboxRe: Goods ready to ship (po#34110
&
34111).
V-79-57344-33928 - Access is denied.
The item \\EDPAAD1\Microsoft Exchange Mailboxes\Alp Benadrete Top of Information StoreInbox�〰〰〰〰㔴扦㐴愷㡦㔴㘲㠴扢ㄴ㜰ㅢ㜲挵扣㡦㜰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰〰〰攳攵〰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰㄰㌲㜷㙢〰〰RE: 64" 55/45 linen / rayon in use - skipped.
The item \\EDPAAD1\Microsoft Exchange Mailboxes\Alp Benadrete Top of Information StoreInbox�〰〰〰〰㔴扦㐴愷㡦㔴㘲㠴扢ㄴ㜰ㅢ㜲挵扣㡦㜰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰〰〰攳攵〰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰㄰㌲㜷㝢〰〰Re: SELIN TEKSTIL in use - skipped.
The item \\EDPAAD1\Microsoft Exchange Mailboxes\Alp Benadrete Top of Information StoreInbox�〰〰〰〰㔴扦㐴愷㡦㔴㘲㠴扢ㄴ㜰ㅢ㜲挵扣㡦㜰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰〰〰攳攵〰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰㄰㌲㜷㡢〰〰Re: ilter in use - skipped.
The item \\EDPAAD1\Microsoft Exchange Mailboxes\Alp Benadrete Top of Information StoreInbox�〰〰〰〰㔴扦㐴愷㡦㔴㘲㠴扢ㄴ㜰ㅢ㜲挵扣㡦㜰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰〰〰攳攵〰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰㄰㌲㜷扢〰〰Re: SELIN TEKSTIL in use - skipped.
The item \\EDPAAD1\Microsoft Exchange Mailboxes\Alp Benadrete Top of Information StoreInbox�〰〰〰〰㔴扦㐴愷㡦㔴㘲㠴扢ㄴ㜰ㅢ㜲挵扣㡦㜰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰〰〰攳攵〰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰㄰㌲㜷换〰〰Re: SELIN TEKSTIL in use - skipped.
-------------------
And so on. I feel very unconfortable reading all this.... Do you. Well is there any way that this can be solved?
6 REPLIES 6

Philip_Pearson
Level 6
Is it only happening on one mailbox, try logging onto a desktop as the backup exec service account and opening the user's email in outlook, then try to access those emails in the list.

Ilya_Vishnyakov
Level 3
next day I run the new report and I got similar problem. So I decided to get into that search folder. Once I get there the app freezes.

Ilya_Vishnyakov
Level 3
The Next day error log:

Backup- \\EDPAAD1\Microsoft Exchange Mailboxes V-79-57344-33928 - Access is denied.
Access denied to file Ahmet Bereket BlackBerryHandheldInfoBlackBerryRefIDSearchFolder1_7Undelivered Mail Returned to Sender.
V-79-57344-33928 - Access is denied.
Access denied to file Ahmet Bereket BlackBerryHandheldInfoBlackBerryRefIDSearchFolder1_7Look again.

Exeptions:
Backup- \\EDPAAD1\Microsoft Exchange Mailboxes The item \\EDPAAD1\Microsoft Exchange Mailboxes\Ahmet Bereket BlackBerryHandheldInfoBlackBerryRefIDSearchFolder1_7Œ〰〰〰〰㠸㌹挲㍡愶㘵㐵㠴㐹㜴㠵㠰㈶捤㌱㔰㜰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰〰〰愳㤲〰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰㄰㐲㕦㌲〰〰Undelivered Mail Returned to Sender in use - skipped.
The item \\EDPAAD1\Microsoft Exchange Mailboxes\Ahmet Bereket BlackBerryHandheldInfoBlackBerryRefIDSearchFolder1_7Œ〰〰〰〰㠸㌹挲㍡愶㘵㐵㠴㐹㜴㠵㠰㈶捤㌱㔰㜰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰〰〰愳㤲〰〰㍤㌳㌱〲㌰ㄵ㙤愴扡㈳摡扦㝡㥥㘷㉢〰〰㄰㐲㕦㈲〰〰Look again in use - skipped.

Philip_Pearson
Level 6
If you turn your logging up you can identify the actual emails that are failing, you can then get the user to get rid of them.

Ilya_Vishnyakov
Level 3
This is not a solution to the problem. Some emails are might be important for them. However, I dont mind to delete those emails. But from the last error, you can notice that it was not an email. And how do I predict such errors in the future. How do I know that all of the data was saved safely if I get unexpected errors daily. Should I go daily into exchange and delete these "in use" files? Any suggestion would be helpfull. Thank you in advance.

shweta_rege
Level 6
Hello,


1. Ensure that the logon account used to connect to the Exchange mailboxes has Exchange Full Admin rights.

Set the default account in Backup Exec under Network | Logon Accounts to the account that has full rights to Exchange.

2. Ensure the mailbox is not hidden - The mailbox must be seen in the GAL (Global Address List). This can be tested by composing a new mail message in outlook and clicking the 'To:' field. Should you not see the display name in this list it is hidden.

3. The Backup Exec service account must have its own mailbox that has been tested with Outlook prior to configuring mailbox backups. If the mailbox has not had mail traffic, it can be flagged as "Inactive" by Exchange. This can be corrected by simply sending this account mail.

4. When configuring mailbox backups, always log on as the Backup Exec service account.

5. The Backup Exec service account's mailbox must be unique to the organization. No other mailbox can share the first 5 characters in common with this mailbox in the entire organization. This can be tested by composing a new mail message and then in 'To:' field type the first 5 characters of the mailbox display name, then press , this should resolve the name, if a menu pops up, then there are multiple accounts which share these first 5 characters. The matching names should be changed or the BESA mailbox name should be changed to something unique.

6. Stop and re-start the Backup Exec services after making any of the above changes. Let us know the results of the steps performed. If the issue persists, then create a new account. Give this account Domain Admin and Exchange Full Administrator rights.

In order to back up and restore individual Exchange mailboxes and public folders, use System Manager utility to grant the Exchange Administrator role to the user account at the Administrative Group level (for all Administrative Groups if there is more than one).

At Backup Exec GUI, go to Network | Logon Accounts and add the new account. Use this account to connect to the Exchange mailboxes.



Related Documents:

Logon Account " " failed to access "\\SERVER\Microsoft Exchange Mailbox". Access Denied

http://support.veritas.com/docs/256313

http://support.veritas.com/docs/256313

How to configure a Microsoft Exchange 5.5 & 2000 individual mailbox backup: A comprehensive overview

http://support.veritas.com/docs/249456

When attempting to back up mailboxes, an error was encountered because the mailbox that is used to attach is not unique.

http://support.veritas.com/docs/262707

How to confirm that an Exchange mailbox name is unique within the Exchange organization when configuring VERITAS Backup Exec (tm) to back up Exchange mailboxes

http://support.veritas.com/docs/256537


Thank You,

Shweta