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Back Up cancels

willywwwonka
Level 3

Hello,

i have two servers und two backups everyday

BE is installed on Server A

The first BackUp job is successfull on Server B ( Remote Agent)

BackUp Job two cancels every night after 40-50 minutes with the following error messages:

-Media mount failed.

- Vorgang des Wechslers der physischen Datenträger vom Benutzer abgebrochen.

- V-79-57344-41488 - Due to one or more errors in \\DOEDC01\C:, this backup cannot be used for conversion to virtual machines, Simplified Disaster Recovery (SDR), or a complete online restore.

- V-79-57344-33861 - The media operation was terminated by the user.

Backup Recommendations
The following backup sets contain Microsoft SQL data. Symantec recommends that you install and use the Backup Exec Agent Applications and Databases to better manage your SQL data: 

    \\DOEDC01\C: ---> SQL Data is unchecked!

 

 

Furthermore there are errors in the eventviewer:

BE.JPG

 

 

Can anybody help me?
Sorry for the bad englisch.

14 REPLIES 14

CraigV
Moderator
Moderator
Partner    VIP    Accredited

VJware
Level 6
Employee Accredited Certified

What is the version of BE ?

Use this KB for configuring media insert/remove automatic response - http://www.symantec.com/business/support/index?page=content&id=TECH160277

This usually happens if backup is to tape and when a new tape is required, the media insert/media remove alert is automatically configured to Cancel.

willywwwonka
Level 3

BE 2014

VJware
Level 6
Employee Accredited Certified

What are the automatic responses set to for the media alerts ?

willywwwonka
Level 3

Repeat the Job

 

VJware
Level 6
Employee Accredited Certified

The automatic response would either be Yes/No or cancel. Have you tried the BEUtility steps as per the first KB ?

willywwwonka
Level 3

Configuration now is:

Request to overwrite media "yes or ok"

request to removing the media "cancel"

request to insert the media "cancel"

request to insert the changer " yes or ok"

VJware
Level 6
Employee Accredited Certified

Change from Cancel to Yes/OK for Request to remove and insert the media. Once done, rerun the backups and observe.

willywwwonka
Level 3

ok.

must the services be restarted?

tonight the backups will run the next time

i will give you an answer tomorrow :)

thankyou

willywwwonka
Level 3

the backup runs for 1h ok.

Then the reqeuest for overwrite the media was popping up.

the program has not answer the request automatically.

 


 

VJware
Level 6
Employee Accredited Certified

Click on the BE button - Configuration & Settings - Alerts & Notifications - Alert Categories. Highlight Media Overwrite and set the automatic clear after xxx minutes response.

willywwwonka
Level 3

Hello,

although the option from VJware was set. This message appears every two minutes, also i click on yes manually.

The Tape ist overwriteable and the job before this Job is successfull...

BE_191214.JPG

pkh
Moderator
Moderator
   VIP    Certified
You must put another overwritable tape into the tape drive and then reply o.k. to the alert

willywwwonka
Level 3

it seems like the compremission configuration was wrong