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Back up of the data and catalogs folders of the media server

3 Replies

Hi, Kindly note that this is



Kindly note that this is very urgent and no one is answering me.



Is the Advanced Open File

Is the Advanced Open File option enabled in the backup job ? If yes, have you explicitly set it to choose the MS vss proivder ?

Secondly, do ensure the backup of the media server is preferably not conflicting with the schedules of other backup jobs.

P.S: This is an user-assisted forum and for really urgent issues, best to reach out to formal support lines such as technical support over the phone.

Try referring to the

Try referring to the following article for troubleshooting jobs that fail with “The directory or file was not found or could not be accessed “errors: