Backing Up NetApp Shares with BackExec

[Pittyplatsch]

Hi,

I'am using a Windows 2003 Server with Backup Exec 12 to Backup shared Folders of a NetApp filer.

Everytime I want to backup a shared folder e.g. "homeshares$" I get the following error message.

"Final error: 0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.
Final error category: Security Errors"

On the NetApp filer I've created the account "netappbackup"

So my credentials are "filer/netappbackup" with the right password. This is my account for backing up the shares.

Please help me.

[AmolB]

Add the Backup Exec Service Account in NAS and give admin privildges to the account

[Pittyplatsch]

Hi, thanks for your reply. Is this backup account a special one which comes with Backup Exec 12? Or do I have to create a new one. My account "netappbackup" has adminstrative preveliges.

[AmolB]

Backup Exec services are configured with the Backup Exec Services Account.

The account is a domain admin account

[Pittyplatsch]

Under "Tools -> Backup Exec Services" I can change the "Services credentials". I filled in my domain Account. After that I've added my domain account to the administrators group on the NAS. But my domainaccount isn't the domain admin account. Do I have to use the admin account of the domain to have the right permissions?

Thanks for your help

[Pittyplatsch]

I can't get it... when I want to backup a share of the netapp filer, backup exec asks for my credentials. logically it should be allright with the root account of the filer ?! when I type in my root credentials it says "A Network connection to the server could not be establishes". With another account (for example test -> administrators group on the filer) it say "acess denied"

When configurating a new backup I can browse to the shares with this credentials, so the login must be correct. (root account of the netapp)

Which account do I have to use? The Backup Exec Service Account? Which must be the admin of the domain?

[AmolB]

If you are able to browse the shares with root account then the backups should work with 

the same root account.