Backing up 2 Node SQL cluster with the remote agent

[James_Matthews_]

Hi I am having problems installing backup exec remote agent on my 2 node SQL cluster.

I have a backup exec 10d media server that I use to do all my backups. I have installed the backup exec remote agent onto both nodes of my windows 2003 sql cluster but I am unable to select any resources on the clustered nodes either via the local machine or the virtual servers.

When I go to the selection screen all the resources are greyed out and I can not select anything. What can I do to resolve this.

[shweta_rege]

Hello,



-- Is the installation of the remote agent sucessful?


-- Kindly refer the following Document:

How to enable support for "Restrict Anonymous" when using Backup Exec 8.6, 9.x, and 10.x for Windows Servers

http://support.veritas.com/docs/238618



Thank You,

Shweta

[James_Matthews_]

The Backup remote agent installation said that it was successful and the service is running on both nodes of the cluster. I have try changing this registry key but this has solved the problem.

I have looked at the properites of the server we are trying to backup from the backup screen and it says

Backup Exec Information
Installed: No
Status: Not Available
Version: Not Available

Remote Agent
Installed: Yes
Status: Running
Version: Not Available.

[Hywel_Mallett]

Is this a MSCS cluster rather than a Veritas Cluster? I have a similar problem on a Veritas Cluster.
If you have another SQL server (non-clustered) are you able to select that?

[James_Matthews_]

The servers that I am trying to backup are SQL servers and they are part of an Microsoft Cluster. The backup exec server is a stand alone server and it is sucessfully backing up many servers including SQL servers and it has the remote and sql agents installed as well as many others.

[Hywel_Mallett]

Sounds like you have the same issue as me then! BE works OK, SQL works OK, the cluster works OK, BE can backup non-clustered SQL databases, but clustered databases don't appear in selection lists.
The response I got from (paid for) Veritas support was that SQL in a VCS cluster wasn't supported (even though it's explicitly mentioned in the Administrator's Guide), though SQL in an MSCS cluster is supported.

[James_Matthews_]

It is not just the SQL databases that I can not select. I also can't select any of the disks or file shares on the cluster. I could live with not getting th SQL agent working if I can do SQL backups to Disk that I then backup to tape with backup exec.

[Hywel_Mallett]

That's slightly different to me. I can select the clustered disks through the virtual server name.
What I've had to do is set an SQL task to backup to a file each night, then back that up as part of the backup set, which is hardly an ideal way to do it.

As an experiment, could you try the following?
On one of the SQL cluster nodes, stop the Backup Exec Remote Agent service.
Run vxmon, and enable debug logging.
Start the BE Remote Agent service.
In BE, click the backup icon, then try to open the virtual server.
Stop the Remote Agent service on the cluster node.
Have a look in the BE RANT\logs folder and check the log.

I'd be intrigued to know if you get any lines with errors referring to IsClustered or SQL2FindDrives.

[James_Matthews_]

I have followed your instructions and this is the log file that I get.

Their are no mentions of IsClustered or SQL2FindDrives but there is a line
08/16/06 14:04:44 SqlInstance='$DPM$'

We do not have an SQL instance with this name. Is this a normal line to see.

Also there are a few dll's that have failed to load. Is it this that is causing the problem. bedspush.dll bedsvx.dll bedsorcl.dll bedsagnt.dll

Any more ideas?


08/16/06 14:04:44 Opening debug log C:\Program Files\VERITAS\Backup Exec\RANT\logs\CORPSQL1-beremote03.log
08/16/06 14:04:44 CleanupOrphanedSnapshots(). Lauching cleanup thread..
08/16/06 14:04:44 CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.
08/16/06 14:04:44 FS_InitFileSys
08/16/06 14:04:44 loaded bedsnt5.dll
08/16/06 14:04:44 loaded bedssql2.dll
08/16/06 14:04:44 loaded bedsxchg.dll
08/16/06 14:04:44 loaded bedsxese.dll
08/16/06 14:04:44 loaded bedsmbox.dll
08/16/06 14:04:44 bedspush.dll could not be loaded: The specified module could not be found.
08/16/06 14:04:44 loaded bedsnote.dll
08/16/06 14:04:44 loaded bedsmdoc.dll
08/16/06 14:04:44 loaded bedssps2.dll
08/16/06 14:04:44 loaded bedsupfs.dll
08/16/06 14:04:44 loaded bedsshadow.dll
08/16/06 14:04:44 loaded bedsoffhost.dll
08/16/06 14:04:44 ENTER DpmSettings::DpmSettings
08/16/06 14:04:44 EXIT DpmSettings::DpmSettings return=
08/16/06 14:04:44 loaded bedsdpm.dll
08/16/06 14:04:44 loaded bedscps.dll
08/16/06 14:04:44 bedsvx.dll could not be loaded: The specified module could not be found.
08/16/06 14:04:44 bedsorcl.dll could not be loaded: The specified module could not be found.
08/16/06 14:04:44 bedsagnt.dll could not be loaded: The specified module could not be found.
08/16/06 14:04:44 loaded bedssms.dll
08/16/06 14:04:44 loaded bedssmsp.dll
08/16/06 14:04:44 loaded bedsra.dll
08/16/06 14:04:44 Initializing FSs
08/16/06 14:04:44 This is NOT an Exchange server.
08/16/06 14:04:44 FS 12 failed to initialize: -536805818
08/16/06 14:04:44 unloading bedsmbox.dll
08/16/06 14:04:44 Notes Agent: NOTES_InitFileSys
08/16/06 14:04:44 Notes Agent: Lotus Notes not installed.
H�yTEMROOT%\SYSTEM32\kbdazel.dll 08/16/06 14:04:44 Informational: BeDiskFind library 'BEDiskFind.dll' initialized in SHADOW::InitBeDiskFindHelperApis
08/16/06 14:04:44 Informational: Initializing the BeDisk library 'BeDisk.dll' in SHADOW::InitBeDiskHelperApis
08/16/06 14:04:44 Informational: BeDisk library 'BeDisk.dll' initialized in SHADOW::InitBeDiskHelperApis
08/16/06 14:04:44 first load attempt of esebcli2.dll failed: The specified module could not be found.
08/16/06 14:04:44 second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
08/16/06 14:04:44 third load attempt failed from path = '': The specified module could not be found.
08/16/06 14:04:44 Looking for esebcli2.dll in sysetm path
08/16/06 14:04:44 never found EseBcli2.dll
08/16/06 14:04:44 esebcli2.dll not loaded
08/16/06 14:04:44 Status Uknown (0x00000002) opening Cps registry key 'SOFTWARE\VERITAS\Backup Exec CPS' in CPS::InitCpsHelperApis:399
08/16/06 14:04:44 Informational: Initializing the Cps library 'C:\Program Files\VERITAS\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:430
08/16/06 14:04:44 Status Uknown (0x0000007E) loading Cps library 'C:\Program Files\VERITAS\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:437
08/16/06 14:04:44 Status Uknown (0x0000007E) initializing Cps library in CPS::InitFsys:103
08/16/06 14:04:44 ENTER DPM::InitFsys
08/16/06 14:04:44 ENTER DpmSettings::LoadSettings
08/16/06 14:04:44 DPM: Software\VERITAS\Backup Exec\Engine\Agents\DPM not found.
08/16/06 14:04:44 ENTER DpmSettings::Print
08/16/06 14:04:44
08/16/06 14:04:44 Software\VERITAS\Backup Exec\Engine\Agents\DPM
08/16/06 14:04:44 OnServer='\Volumes\Replica\'
08/16/06 14:04:44 VolumeKey='\Volumes\Replica\'
08/16/06 14:04:44 Replica='Replica'
08/16/06 14:04:44 ReplicaDir='ReplicaDir'
08/16/06 14:04:44 Dash='-'
08/16/06 14:04:44 WriterServiceName='DpmWriter'
08/16/06 14:04:44 ServiceName='MSDPM'
08/16/06 14:04:44 SqlInstance='$DPM$'
08/16/06 14:04:44 SecondsToWaitForDpm='90'
08/16/06 14:04:44 WriterStartType=DPM_WRITER_START_TYPE_INITFS
08/16/06 14:04:44 DpmCatalogMethod=CATALOG_TYPE_DEVICE_NAME
08/16/06 14:04:44 PsBackupType=PS_BACKUP_TYPE_COPY
08/16/06 14:04:44 EXIT DpmSettings::Print return=
08/16/06 14:04:44 EXIT DpmSettings::LoadSettings return=
08/16/06 14:04:44 ENTER DPM::IsServicePresent
08/16/06 14:04:44 DPM: Failed OpenService
08/16/06 14:04:44 DPM: Service is present:
08/16/06 14:04:44 EXIT DPM::IsServicePresent
08/16/06 14:04:44 DPM: Data Protection Manager not installed.
08/16/06 14:04:44 EXIT DPM::InitFsys return=
08/16/06 14:04:44 ndmpRun
08/16/06 14:04:44 Listening on port 10000
08/16/06 14:04:44 NDMP Daemon Running
08/16/06 14:04:44 Agent browser advertisement cycle complete. Advertisement interval is 60 minutes.
08/16/06 14:04:45 Running... 'Q' to stop
08/16/06 14:08:21 ndmpRun: accept() returned 10004
08/16/06 14:08:21 FS_RemoveFileSys
08/16/06 14:08:21 Notes Agent: NOTES_DeInitFileSys
08/16/06 14:08:21 Notes Agent: Lotus Notes not installed.
08/16/06 14:08:21 Informational: De-initializing the BeDiskFind library 'BEDiskFind.dll' in SHADOW::DeInitBeDiskFindHelperApis
08/16/06 14:08:21 Informational: De-initializing the BeDisk library 'BeDisk.dll' in SHADOW::DeInitBeDiskHelperApis
08/16/06 14:08:21 Informational: De-initializing the Cps library 'CPSVersion.dll' in CPS::DeInitCpsHelperApis:540
08/16/06 14:08:21 ENTER DPM::DeInit
08/16/06 14:08:21 ENTER DPM::IsServiceRunning
08/16/06 14:08:21 DPM: Failed OpenService
08/16/06 14:08:21 DPM: Service is running:
08/16/06 14:08:21 EXIT DPM::IsServiceRunning
08/16/06 14:08:21 EXIT DPM::DeInit
08/16/06 14:08:21 unloading bedssms.dll
08/16/06 14:08:21 unloading bedsxchg.dll
08/16/06 14:08:21 unloading bedssmsp.dll
08/16/06 14:08:21 unloading bedsnote.dll
08/16/06 14:08:21 unloading bedsnt5.dll
08/16/06 14:08:21 unloading bedssql2.dll
08/16/06 14:08:21 unloading bedsmdoc.dll
08/16/06 14:08:21 unloading bedsshadow.dll
08/16/06 14:08:21 unloading bedsxese.dll
08/16/06 14:08:21 unloading bedsupfs.dll
08/16/06 14:08:21 unloading bedssps2.dll
08/16/06 14:08:21 unloading bedsra.dll
08/16/06 14:08:21 unloading bedsoffhost.dll
08/16/06 14:08:21 unloading bedscps.dll
08/16/06 14:08:21 unloading bedsdpm.dll
08/16/06 14:08:21 ENTER DpmSettings::~DpmSettings
08/16/06 14:08:21 EXIT DpmSettings::~DpmSettings return=

[Hywel_Mallett]

The DPM bit is (I'm fairly sure) to do with the agent for Microsoft Data Protection Manager.
Did you try and open the selection list for the server? The stuff I get is the same as you get to start with:

08/15/06 12:24:52 Opening debug log C:\Program Files\VERITAS\Backup Exec\RANT\logs\CLUSTER03-beremote14.log
08/15/06 12:24:52 CleanupOrphanedSnapshots(). Lauching cleanup thread..
08/15/06 12:24:52 CleanupOrphanedSnapshots(). Cleanup thread lauched. Exiting.
08/15/06 12:24:52 VssSnapshotVolume::CleanupOrphanedSnapshots(). No orphaned snaphots found
08/15/06 12:24:52 FS_InitFileSys
08/15/06 12:24:52 loaded bedsnt5.dll
08/15/06 12:24:52 loaded bedssql2.dll
08/15/06 12:24:52 loaded bedsxchg.dll
08/15/06 12:24:52 loaded bedsxese.dll
08/15/06 12:24:52 loaded bedsmbox.dll
08/15/06 12:24:52 bedspush.dll could not be loaded: The specified module could not be found.
08/15/06 12:24:52 loaded bedsnote.dll
08/15/06 12:24:52 loaded bedsmdoc.dll
08/15/06 12:24:52 loaded bedssps2.dll
08/15/06 12:24:52 loaded bedsupfs.dll
08/15/06 12:24:52 loaded bedsshadow.dll
08/15/06 12:24:52 loaded bedsoffhost.dll
08/15/06 12:24:52 ENTER DpmSettings::DpmSettings
08/15/06 12:24:52 EXIT DpmSettings::DpmSettings return=
08/15/06 12:24:52 loaded bedsdpm.dll
08/15/06 12:24:52 loaded bedscps.dll
08/15/06 12:24:52 bedsvx.dll could not be loaded: The specified module could not be found.
08/15/06 12:24:52 bedsorcl.dll could not be loaded: The specified module could not be found.
08/15/06 12:24:52 bedsagnt.dll could not be loaded: The specified module could not be found.
08/15/06 12:24:52 loaded bedssms.dll
08/15/06 12:24:52 loaded bedssmsp.dll
08/15/06 12:24:52 loaded bedsra.dll
08/15/06 12:24:52 Initializing FSs
08/15/06 12:24:52 This is NOT an Exchange server.
08/15/06 12:24:52 FS 12 failed to initialize: -536805818
08/15/06 12:24:52 unloading bedsmbox.dll
08/15/06 12:24:52 Notes Agent: NOTES_InitFileSys
08/15/06 12:24:52 Notes Agent: Lotus Notes not installed.
Hʼn�yTEMROOT%\SYSTEM32\NTKRNLPA.EXE 08/15/06 12:24:52 Informational: BeDiskFind library 'BEDiskFind.dll' initialized in SHADOW::InitBeDiskFindHelperApis
08/15/06 12:24:52 Informational: Initializing the BeDisk library 'BeDisk.dll' in SHADOW::InitBeDiskHelperApis
08/15/06 12:24:52 Informational: BeDisk library 'BeDisk.dll' initialized in SHADOW::InitBeDiskHelperApis
08/15/06 12:24:52 first load attempt of esebcli2.dll failed: The specified module could not be found.
08/15/06 12:24:52 second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
08/15/06 12:24:52 third load attempt failed from path = '': The specified module could not be found.
08/15/06 12:24:52 Looking for esebcli2.dll in sysetm path
08/15/06 12:24:52 never found EseBcli2.dll
08/15/06 12:24:52 esebcli2.dll not loaded
08/15/06 12:24:52 Status Uknown (0x00000002) opening Cps registry key 'SOFTWARE\VERITAS\Backup Exec CPS' in CPS::InitCpsHelperApis:399
08/15/06 12:24:52 Informational: Initializing the Cps library 'C:\Program Files\VERITAS\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:430
08/15/06 12:24:52 Status Uknown (0x0000007E) loading Cps library 'C:\Program Files\VERITAS\Continuous Protection Server\Services\CPSVersion.dll' in CPS::InitCpsHelperApis:437
08/15/06 12:24:52 Status Uknown (0x0000007E) initializing Cps library in CPS::InitFsys:103
08/15/06 12:24:52 ENTER DPM::InitFsys
08/15/06 12:24:52 ENTER DpmSettings::LoadSettings
08/15/06 12:24:52 DPM: Software\VERITAS\Backup Exec\Engine\Agents\DPM not found.
08/15/06 12:24:52 ENTER DpmSettings::Print
08/15/06 12:24:52
08/15/06 12:24:52 Software\VERITAS\Backup Exec\Engine\Agents\DPM
08/15/06 12:24:52 OnServer='\Volumes\Replica\'
08/15/06 12:24:52 VolumeKey='\Volumes\Replica\'
08/15/06 12:24:52 Replica='Replica'
08/15/06 12:24:52 ReplicaDir='ReplicaDir'
08/15/06 12:24:52 Dash='-'
08/15/06 12:24:52 WriterServiceName='DpmWriter'
08/15/06 12:24:52 ServiceName='MSDPM'
08/15/06 12:24:52 SqlInstance='$DPM$'
08/15/06 12:24:52 SecondsToWaitForDpm='90'
08/15/06 12:24:52 WriterStartType=DPM_WRITER_START_TYPE_INITFS
08/15/06 12:24:52 DpmCatalogMethod=CATALOG_TYPE_DEVICE_NAME
08/15/06 12:24:52 PsBackupType=PS_BACKUP_TYPE_COPY
08/15/06 12:24:52 EXIT DpmSettings::Print return=
08/15/06 12:24:52 EXIT DpmSettings::LoadSettings return=
08/15/06 12:24:52 ENTER DPM::IsServicePresent
08/15/06 12:24:52 DPM: Failed OpenService
08/15/06 12:24:52 DPM: Service is present:
08/15/06 12:24:52 EXIT DPM::IsServicePresent
08/15/06 12:24:52 DPM: Data Protection Manager not installed.
08/15/06 12:24:52 EXIT DPM::InitFsys return=
08/15/06 12:24:52 ndmpRun
08/15/06 12:24:52 Listening on port 10000
08/15/06 12:24:52 NDMP Daemon Running
08/15/06 12:24:52 Agent browser advertisement cycle complete. Advertisement interval is 60 minutes.
08/15/06 12:24:53 Running... 'Q' to stop

Then if you browse the physical node name:

08/15/06 12:25:04 Received connection from 10.0.0.2
08/15/06 12:25:04 ndmpRun: Control Connection Accepted : connection established between IP 10.0.0.6, port 10000 and IP 10.0.0.2, port 3949
08/15/06 12:25:04 ndmpCreateConnection
08/15/06 12:25:04 ndmpdConnectionHandler: received connection(656).
08/15/06 12:25:04 ndmpSendRequest: message:0x502
08/15/06 12:25:04 ndmp_writeit: len:40
08/15/06 12:25:04 sent seq#: 1 msg: 0x502
08/15/06 12:25:04 ndmpProcessRequests
08/15/06 12:25:04 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:04 ndmp_recv_msg
08/15/06 12:25:04 ndmp_readit: len:4000
08/15/06 12:25:04 ndmp_process_messages: processing message 0x900
08/15/06 12:25:04 ndmpdConnectOpen: protocol_version:3.
08/15/06 12:25:04 ndmpSendReply: message:0x900
08/15/06 12:25:04 ndmp_writeit: len:32
08/15/06 12:25:04 ndmpFreeMessage: message:0x900
08/15/06 12:25:04 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:05 ndmpProcessRequests
08/15/06 12:25:05 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:05 ndmp_recv_msg
08/15/06 12:25:05 ndmp_readit: len:4000
08/15/06 12:25:05 ndmp_process_messages: processing message 0x901
08/15/06 12:25:05 ndmpdConnectClientAuth: auth_type:BEWS.
08/15/06 12:25:05 Successfully impersonated VSTRADING\Administrator
08/15/06 12:25:05 WhoAmI( ) reports: VSTRADING\Administrator
08/15/06 12:25:05 ndmpSendReply: message:0x901
08/15/06 12:25:05 ndmp_writeit: len:32
08/15/06 12:25:05 ndmpFreeMessage: message:0x901
08/15/06 12:25:05 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:05 ndmpProcessRequests
08/15/06 12:25:05 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:05 ndmp_recv_msg
08/15/06 12:25:05 ndmp_readit: len:4000
08/15/06 12:25:05 ndmp_process_messages: processing message 0xf270
08/15/06 12:25:05 ndmpdPropSet:
08/15/06 12:25:05 ndmpdPropSet properties before:
08/15/06 12:25:05 ndmpdPropSet properties after:
08/15/06 12:25:05 NDMP_PROP_PEER_PRODUCT_TYPE=BEWS
08/15/06 12:25:05 NDMP_PROP_PEER_OS_TYPE=NT
08/15/06 12:25:05 NDMP_PROP_PEER_PROTOCOL_VERSION=5.1
08/15/06 12:25:05 UTILITY_PARTITION_OEMIDS=��
08/15/06 12:25:05 SPS_SERVER_LIST=
08/15/06 12:25:05 ndmpSendReply: message:0xf270
08/15/06 12:25:05 ndmp_writeit: len:32
08/15/06 12:25:05 ndmpFreeMessage: message:0xf270
08/15/06 12:25:05 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:05 ndmpProcessRequests
08/15/06 12:25:05 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:05 ndmp_recv_msg
08/15/06 12:25:05 ndmp_readit: len:4000
08/15/06 12:25:05 ndmp_process_messages: processing message 0x108
08/15/06 12:25:05 ndmpdConfigGetServerInfo:
08/15/06 12:25:05 ndmpSendReply: message:0x108
08/15/06 12:25:05 ndmp_writeit: len:104
08/15/06 12:25:05 ndmpFreeMessage: message:0x108
08/15/06 12:25:05 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:05 ndmpProcessRequests
08/15/06 12:25:05 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:05 ndmp_recv_msg
08/15/06 12:25:05 ndmp_readit: len:4000
08/15/06 12:25:05 ndmp_process_messages: processing message 0xf315
08/15/06 12:25:05 ndmpdBEWSBrowseScanBegin:
08/15/06 12:25:05 ndmpdBEWSBrowseScanBegin: Created dataSetHandle
08/15/06 12:25:05 ndmpdBEWSBrowseScanBegin: Created dataSetHandle->browseObject
08/15/06 12:25:05 ndmpdBEWSBrowseScanBegin: malloc'd uchar_ary
08/15/06 12:25:05 ndmpdBEWSBrowseScanBegin: MapDsTypeToAuthBits complete
08/15/06 12:25:05 ndmpdBEWSBrowseScanBegin: DeasciifyAndDecrypt complete
08/15/06 12:25:05 ndmpdBEWSBrowseScanBegin: coppied uname and pwd
08/15/06 12:25:05 DS_OpenSelectionService
08/15/06 12:25:05
SMSAPIShim: Couldn't load BESMDR.DLL. No SMS support is loaded.
08/15/06 12:25:05 SQL2_FindDrives - a default SQL Service is installed on CLUSTER03.
08/15/06 12:25:05 Opened CurrentVersion registry key.
08/15/06 12:25:05 Retrieved CurrentVersion data.
08/15/06 12:25:05 SQL2_FindDrives - the default SQL Service appears to be SQL 2000.
08/15/06 12:25:05 Found MSSQL.1 in the registry for MSSQLServer
08/15/06 12:25:05 isClusterOK returning 0
08/15/06 12:25:05 SQL2_FindDrives - Sorry, not cluster OK.
08/15/06 12:25:05 Device Shadow?Copy?Components Dle platform 2 major version 5 minor version 2 build 3790
08/15/06 12:25:05 AddESE_DLEs( )
08/15/06 12:25:05 first load attempt of esebcli2.dll failed: The specified module could not be found.
08/15/06 12:25:05 second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
08/15/06 12:25:05 third load attempt failed from path = '': The specified module could not be found.
08/15/06 12:25:05 Looking for esebcli2.dll in sysetm path
08/15/06 12:25:05 never found EseBcli2.dll
08/15/06 12:25:05 esebcli2.dll not loaded
08/15/06 12:25:05 DeviceIOControl() Failed with error: 21
08/15/06 12:25:05 DeviceIOControl() Failed with error: 21
08/15/06 12:25:05 DeviceIOControl() Failed with error: 21
08/15/06 12:25:05 DeviceIOControl() Failed with error: 21
08/15/06 12:25:05 DeviceIOControl() Failed with error: 21
08/15/06 12:25:05 DeviceIOControl() Failed with error: 21
08/15/06 12:25:05 Utility Partition/Partition's found on this system.
08/15/06 12:25:05 Informational: Cps root device creation using default Cps library mechanism when creating device 'Cont?Prot?Srv' in CPS::DetermineRootCpsComponent:705
08/15/06 12:25:05 Informational: Cps library not available. Not creating Cps root device 'Cont?Prot?Srv' in CPS::DetermineRootCpsComponent:709
08/15/06 12:25:05 ENTER DPM::FindDrives
08/15/06 12:25:05 ENTER DPM::IsServicePresent
08/15/06 12:25:05 DPM: Failed OpenService
08/15/06 12:25:05 DPM: Service is present:
08/15/06 12:25:05 EXIT DPM::IsServicePresent
08/15/06 12:25:05 DPM: DPM Service not present
08/15/06 12:25:05 EXIT DPM::FindDrives return=
08/15/06 12:25:05 FS_ResolveDevName
08/15/06 12:25:05 FS_CreateTempDLE
08/15/06 12:25:05 0 = 1
08/15/06 12:25:05 1 = 1
08/15/06 12:25:05 2 = 1
08/15/06 12:25:05 3 = 1
08/15/06 12:25:05 4 = 1
08/15/06 12:25:05 5 = 1
08/15/06 12:25:05 6 = 1
08/15/06 12:25:05 7 = 0
08/15/06 12:25:05 Error 0 on NetShareEnum of \\CLUSTER03, level 2
08/15/06 12:25:05 \\CLUSTER03 is clustered
08/15/06 12:25:05 \\CLUSTER03 is a cluster node
08/15/06 12:25:05 NTFS_SurrogateCalling: CLUSTER03
08/15/06 12:25:05 Error getting clustered disks mounted by Windows Disk Mgr.
08/15/06 12:25:05 Q: not owned
08/15/06 12:25:05 Y: not owned
08/15/06 12:25:05 V: not owned
08/15/06 12:25:05 X: not owned
08/15/06 12:25:05 W: not owned
08/15/06 12:25:05 Z: not owned
08/15/06 12:25:05 T: not owned
08/15/06 12:25:05 U: not owned
08/15/06 12:25:05 S: not owned
08/15/06 12:25:05 R: not owned
08/15/06 12:25:05 N: is owned, adding logical drive(s)
08/15/06 12:25:05 N:
08/15/06 12:25:05 M: is owned, adding logical drive(s)
08/15/06 12:25:05 M:
08/15/06 12:25:05 O: is owned, adding logical drive(s)
08/15/06 12:25:05 O:
08/15/06 12:25:05 P: is owned, adding logical drive(s)
08/15/06 12:25:05 P:
08/15/06 12:25:05 All clustered drives:
08/15/06 12:25:05 Q:
08/15/06 12:25:05 Y:
08/15/06 12:25:05 V:
08/15/06 12:25:05 X:
08/15/06 12:25:05 W:
08/15/06 12:25:05 Z:
08/15/06 12:25:05 T:
08/15/06 12:25:05 U:
08/15/06 12:25:05 S:
08/15/06 12:25:05 R:
08/15/06 12:25:05 N:
08/15/06 12:25:05 M:
08/15/06 12:25:05 O:
08/15/06 12:25:05 P:
08/15/06 12:25:05 Enumerating local drives
08/15/06 12:25:05 Skipping clustered disk M:
08/15/06 12:25:05 Skipping clustered disk N:
08/15/06 12:25:05 Skipping clustered disk O:
08/15/06 12:25:05 Skipping clustered disk P:
08/15/06 12:25:05 Creating DLEs:
08/15/06 12:25:05 \\CLUSTER03\C:
08/15/06 12:25:05 \\CLUSTER03\D:
08/15/06 12:25:05 \\CLUSTER03\E:
08/15/06 12:25:05 \\CLUSTER03\F:
08/15/06 12:25:06 \\CLUSTER03\M:
08/15/06 12:25:06 \\CLUSTER03\N:
08/15/06 12:25:06 \\CLUSTER03\O:
08/15/06 12:25:06 \\CLUSTER03\P:
08/15/06 12:25:06 SQL2_SurrogateCalling - the default SQL Service is running on CLUSTER03.
08/15/06 12:25:06 Opened CurrentVersion registry key.
08/15/06 12:25:06 Retrieved CurrentVersion data.
08/15/06 12:25:06 Found MSSQL.1 in the registry for MSSQLServer
08/15/06 12:25:06 isClusterOK returning 0
08/15/06 12:25:06 SQL2_SurrogateCalling - Sorry, not cluster OK.
08/15/06 12:25:06 Device Shadow?Copy?Components Dle platform 2 major version 5 minor version 2 build 3790
08/15/06 12:25:06 AddESE_DLEs( )
08/15/06 12:25:06 first load attempt of esebcli2.dll failed: The specified module could not be found.
08/15/06 12:25:06 second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
08/15/06 12:25:06 third load attempt failed from path = '': The specified module could not be found.
08/15/06 12:25:06 Looking for esebcli2.dll in sysetm path
08/15/06 12:25:06 never found EseBcli2.dll
08/15/06 12:25:06 esebcli2.dll not loaded
08/15/06 12:25:06 DeviceIOControl() Failed with error: 21
08/15/06 12:25:06 DeviceIOControl() Failed with error: 21
08/15/06 12:25:06 DeviceIOControl() Failed with error: 21
08/15/06 12:25:06 DeviceIOControl() Failed with error: 21
08/15/06 12:25:06 DeviceIOControl() Failed with error: 21
08/15/06 12:25:06 DeviceIOControl() Failed with error: 21
08/15/06 12:25:06 Utility Partition/Partition's found on this system.
08/15/06 12:25:06 Informational: Cps root device creation using default Cps library mechanism when creating device 'Cont?Prot?Srv' in CPS::DetermineRootCpsComponent:705
08/15/06 12:25:06 Informational: Cps library not available. Not creating Cps root device 'Cont?Prot?Srv' in CPS::DetermineRootCpsComponent:709
08/15/06 12:25:06 ENTER DPM::SurrogateCalling
08/15/06 12:25:06 ENTER DPM::IsServicePresent
08/15/06 12:25:06 DPM: Failed OpenService
08/15/06 12:25:06 DPM: Service is present:
08/15/06 12:25:06 EXIT DPM::IsServicePresent
08/15/06 12:25:06 DPM: DPM Service not present
08/15/06 12:25:06 EXIT DPM::SurrogateCalling return=
08/15/06 12:25:06 Attach to \\CLUSTER03
08/15/06 12:25:06 ndmpSendReply: message:0xf315
08/15/06 12:25:06 ndmp_writeit: len:1804
08/15/06 12:25:06 ndmpFreeMessage: message:0xf315
08/15/06 12:25:06 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:06 ndmpProcessRequests
08/15/06 12:25:06 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:06 ndmp_recv_msg
08/15/06 12:25:06 ndmp_readit: len:4000
08/15/06 12:25:06 ndmp_process_messages: processing message 0xf317
08/15/06 12:25:06 ndmpdBEWSBrowseScanEnd:
08/15/06 12:25:06 ndmpdBEWSBrowseScanEnd: setting dataSetHandle
08/15/06 12:25:06 ndmpdBEWSBrowseScanEnd: dataSetHandle complete
08/15/06 12:25:06 ndmpdBEWSBrowseScanEnd: making the handle available
08/15/06 12:25:06 ndmpdBEWSBrowseScanEnd: freeing the dataSetHandle
08/15/06 12:25:06 Detach from \\CLUSTER03
08/15/06 12:25:06 ndmpdBEWSBrowseScanEnd: ERROR: NDMP_NO_ERR
08/15/06 12:25:06 ndmpSendReply: message:0xf317
08/15/06 12:25:06 ndmp_writeit: len:32
08/15/06 12:25:06 ndmpFreeMessage: message:0xf317
08/15/06 12:25:06 ndmp_process_messages: no more messages in stream buffer

Then if you browse the virtual server name:

08/15/06 12:25:14 Received connection from 10.0.0.2
08/15/06 12:25:14 ndmpRun: Control Connection Accepted : connection established between IP 10.0.0.46, port 10000 and IP 10.0.0.2, port 3951
08/15/06 12:25:14 ndmpCreateConnection
08/15/06 12:25:14 ndmpdConnectionHandler: received connection(720).
08/15/06 12:25:14 ndmpSendRequest: message:0x502
08/15/06 12:25:14 ndmp_writeit: len:40
08/15/06 12:25:14 sent seq#: 1 msg: 0x502
08/15/06 12:25:14 ndmpProcessRequests
08/15/06 12:25:14 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:14 ndmp_recv_msg
08/15/06 12:25:14 ndmp_readit: len:4000
08/15/06 12:25:14 ndmp_process_messages: processing message 0x900
08/15/06 12:25:14 ndmpdConnectOpen: protocol_version:3.
08/15/06 12:25:14 ndmpSendReply: message:0x900
08/15/06 12:25:14 ndmp_writeit: len:32
08/15/06 12:25:14 ndmpFreeMessage: message:0x900
08/15/06 12:25:14 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:14 ndmpProcessRequests
08/15/06 12:25:14 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:14 ndmp_recv_msg
08/15/06 12:25:14 ndmp_readit: len:4000
08/15/06 12:25:14 ndmp_process_messages: processing message 0x901
08/15/06 12:25:14 ndmpdConnectClientAuth: auth_type:BEWS.
08/15/06 12:25:14 Successfully impersonated VSTRADING\Administrator
08/15/06 12:25:14 WhoAmI( ) reports: VSTRADING\Administrator
08/15/06 12:25:14 ndmpSendReply: message:0x901
08/15/06 12:25:14 ndmp_writeit: len:32
08/15/06 12:25:14 ndmpFreeMessage: message:0x901
08/15/06 12:25:14 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:14 ndmpProcessRequests
08/15/06 12:25:14 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:14 ndmp_recv_msg
08/15/06 12:25:14 ndmp_readit: len:4000
08/15/06 12:25:14 ndmp_process_messages: processing message 0xf270
08/15/06 12:25:14 ndmpdPropSet:
08/15/06 12:25:14 ndmpdPropSet properties before:
08/15/06 12:25:14 ndmpdPropSet properties after:
08/15/06 12:25:14 NDMP_PROP_PEER_PRODUCT_TYPE=BEWS
08/15/06 12:25:14 NDMP_PROP_PEER_OS_TYPE=NT
08/15/06 12:25:14 NDMP_PROP_PEER_PROTOCOL_VERSION=5.1
08/15/06 12:25:14 UTILITY_PARTITION_OEMIDS=��
08/15/06 12:25:14 SPS_SERVER_LIST=
08/15/06 12:25:14 ndmpSendReply: message:0xf270
08/15/06 12:25:14 ndmp_writeit: len:32
08/15/06 12:25:14 ndmpFreeMessage: message:0xf270
08/15/06 12:25:14 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:14 ndmpProcessRequests
08/15/06 12:25:14 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:14 ndmp_recv_msg
08/15/06 12:25:14 ndmp_readit: len:4000
08/15/06 12:25:14 ndmp_process_messages: processing message 0x108
08/15/06 12:25:14 ndmpdConfigGetServerInfo:
08/15/06 12:25:14 ndmpSendReply: message:0x108
08/15/06 12:25:14 ndmp_writeit: len:104
08/15/06 12:25:14 ndmpFreeMessage: message:0x108
08/15/06 12:25:14 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:14 ndmpProcessRequests
08/15/06 12:25:14 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:14 ndmp_recv_msg
08/15/06 12:25:14 ndmp_readit: len:4000
08/15/06 12:25:14 ndmp_process_messages: processing message 0xf315
08/15/06 12:25:14 ndmpdBEWSBrowseScanBegin:
08/15/06 12:25:14 ndmpdBEWSBrowseScanBegin: Created dataSetHandle
08/15/06 12:25:14 ndmpdBEWSBrowseScanBegin: Created dataSetHandle->browseObject
08/15/06 12:25:14 ndmpdBEWSBrowseScanBegin: malloc'd uchar_ary
08/15/06 12:25:14 ndmpdBEWSBrowseScanBegin: MapDsTypeToAuthBits complete
08/15/06 12:25:14 ndmpdBEWSBrowseScanBegin: DeasciifyAndDecrypt complete
08/15/06 12:25:14 ndmpdBEWSBrowseScanBegin: coppied uname and pwd
08/15/06 12:25:14 DS_OpenSelectionService
08/15/06 12:25:14
SMSAPIShim: Couldn't load BESMDR.DLL. No SMS support is loaded.
08/15/06 12:25:15 SQL2_FindDrives - a default SQL Service is installed on CLUSTER03.
08/15/06 12:25:15 Opened CurrentVersion registry key.
08/15/06 12:25:15 Retrieved CurrentVersion data.
08/15/06 12:25:15 SQL2_FindDrives - the default SQL Service appears to be SQL 2000.
08/15/06 12:25:15 Found MSSQL.1 in the registry for MSSQLServer
08/15/06 12:25:15 isClusterOK returning 0
08/15/06 12:25:15 SQL2_FindDrives - Sorry, not cluster OK.
08/15/06 12:25:15 Device Shadow?Copy?Components Dle platform 2 major version 5 minor version 2 build 3790
08/15/06 12:25:15 AddESE_DLEs( )
08/15/06 12:25:15 first load attempt of esebcli2.dll failed: The specified module could not be found.
08/15/06 12:25:15 second load attempt failed from path = 'esebcli2.dll': The specified module could not be found.
08/15/06 12:25:15 third load attempt failed from path = '': The specified module could not be found.
08/15/06 12:25:15 Looking for esebcli2.dll in sysetm path
08/15/06 12:25:15 never found EseBcli2.dll
08/15/06 12:25:15 esebcli2.dll not loaded
08/15/06 12:25:15 DeviceIOControl() Failed with error: 21
08/15/06 12:25:15 DeviceIOControl() Failed with error: 21
08/15/06 12:25:15 DeviceIOControl() Failed with error: 21
08/15/06 12:25:15 DeviceIOControl() Failed with error: 21
08/15/06 12:25:15 DeviceIOControl() Failed with error: 21
08/15/06 12:25:15 DeviceIOControl() Failed with error: 21
08/15/06 12:25:15 Utility Partition/Partition's found on this system.
08/15/06 12:25:15 Informational: Cps root device creation using default Cps library mechanism when creating device 'Cont?Prot?Srv' in CPS::DetermineRootCpsComponent:705
08/15/06 12:25:15 Informational: Cps library not available. Not creating Cps root device 'Cont?Prot?Srv' in CPS::DetermineRootCpsComponent:709
08/15/06 12:25:15 ENTER DPM::FindDrives
08/15/06 12:25:15 ENTER DPM::IsServicePresent
08/15/06 12:25:15 DPM: Failed OpenService
08/15/06 12:25:15 DPM: Service is present:
08/15/06 12:25:15 EXIT DPM::IsServicePresent
08/15/06 12:25:15 DPM: DPM Service not present
08/15/06 12:25:15 EXIT DPM::FindDrives return=
08/15/06 12:25:15 FS_ResolveDevName
08/15/06 12:25:15 FS_CreateTempDLE
08/15/06 12:25:15 0 = 1
08/15/06 12:25:15 1 = 1
08/15/06 12:25:15 2 = 1
08/15/06 12:25:15 3 = 1
08/15/06 12:25:15 4 = 1
08/15/06 12:25:15 5 = 1
08/15/06 12:25:15 6 = 1
08/15/06 12:25:15 Informational: MSNetCreateTempDLE status 5 returned by NetServerGetInfo
08/15/06 12:25:15 7 = 0
08/15/06 12:25:15 Error 0 on NetShareEnum of \\SQLSERVER, level 2
08/15/06 12:25:15 \\SQLSERVER is clustered
08/15/06 12:25:15 \\SQLSERVER is not a node name
08/15/06 12:25:15 Clustered drives on \\SQLSERVER
08/15/06 12:25:15 Q:
08/15/06 12:25:15 Y:
08/15/06 12:25:15 V:
08/15/06 12:25:15 X:
08/15/06 12:25:15 W:
08/15/06 12:25:15 Z:
08/15/06 12:25:15 T:
08/15/06 12:25:15 U:
08/15/06 12:25:15 S:
08/15/06 12:25:15 R:
08/15/06 12:25:15 N:
08/15/06 12:25:15 M:
08/15/06 12:25:15 O:
08/15/06 12:25:15 P:
08/15/06 12:25:15 NTFS_SurrogateCalling: SQLSERVER
08/15/06 12:25:15 Error getting clustered disks mounted by Windows Disk Mgr.
08/15/06 12:25:15 O: is owned, adding logical drive(s)
08/15/06 12:25:15 O:
08/15/06 12:25:15 P: is owned, adding logical drive(s)
08/15/06 12:25:15 P:
08/15/06 12:25:15 N: is owned, adding logical drive(s)
08/15/06 12:25:15 N:
08/15/06 12:25:15 M: is owned, adding logical drive(s)
08/15/06 12:25:15 M:
08/15/06 12:25:15 All clustered drives:
08/15/06 12:25:15 O:
08/15/06 12:25:15 P:
08/15/06 12:25:15 N:
08/15/06 12:25:15 M:
08/15/06 12:25:15 Not enumerating local drives: this is not a node
08/15/06 12:25:15 Creating DLEs:
08/15/06 12:25:15 \\SQLSERVER\M:
08/15/06 12:25:16 \\SQLSERVER\N:
08/15/06 12:25:16 \\SQLSERVER\O:
08/15/06 12:25:16 \\SQLSERVER\P:
08/15/06 12:25:16 SQL2_SurrogateCalling - Sorry, DLE not Windows NT.
08/15/06 12:25:16 ENTER DPM::SurrogateCalling
08/15/06 12:25:16 ENTER DPM::IsServicePresent
08/15/06 12:25:16 DPM: Failed OpenService
08/15/06 12:25:16 DPM: Service is present:
08/15/06 12:25:16 EXIT DPM::IsServicePresent
08/15/06 12:25:16 DPM: DPM Service not present
08/15/06 12:25:16 EXIT DPM::SurrogateCalling return=
08/15/06 12:25:16 Attach to \\SQLSERVER
08/15/06 12:25:16 ndmpSendReply: message:0xf315
08/15/06 12:25:16 ndmp_writeit: len:904
08/15/06 12:25:16 ndmpFreeMessage: message:0xf315
08/15/06 12:25:16 ndmp_process_messages: no more messages in stream buffer
08/15/06 12:25:16 ndmpProcessRequests
08/15/06 12:25:16 ndmp_process_messages: reply_expected:FALSE
08/15/06 12:25:16 ndmp_recv_msg
08/15/06 12:25:16 ndmp_readit: len:4000
08/15/06 12:25:16 ndmp_process_messages: processing message 0xf317
08/15/06 12:25:16 ndmpdBEWSBrowseScanEnd:
08/15/06 12:25:16 ndmpdBEWSBrowseScanEnd: setting dataSetHandle
08/15/06 12:25:16 ndmpdBEWSBrowseScanEnd: dataSetHandle complete
08/15/06 12:25:16 ndmpdBEWSBrowseScanEnd: making the handle available
08/15/06 12:25:16 ndmpdBEWSBrowseScanEnd: freeing the dataSetHandle
08/15/06 12:25:16 Detach from \\SQLSERVER
08/15/06 12:25:16 ndmpdBEWSBrowseScanEnd: ERROR: NDMP_NO_ERR
08/15/06 12:25:16 ndmpSendReply: message:0xf317
08/15/06 12:25:16 ndmp_writeit: len:32
08/15/06 12:25:16 ndmpFreeMessage: message:0xf317
08/15/06 12:25:16 ndmp_process_messages: no more messages in stream buffer

Basically I'm just intrigued to see if the errors we are getting are the same, to give us any further clues. At the startup stage, it all seems similar.

[James_Matthews_]

I did try to browse to the server but it simply doesn't connect to the server so it doesn't add anything to the logs.

[James_Matthews_]

I have installed the remote agent onto a couple of non clustered test servers and I am getting the same errors. Is there a maximum number of remote agents that you can have for one media server?

When I look at the remote server properties i get the following information?

Backup Exec Information
Installed: No
Status: Not Available
Version: Not Available

Remote Agent
Installed: Yes
Status: Running
Version: Not Available.

[Hywel_Mallett]

Interesting that it can't detect the Remote Agent version... Mine is detected OK (10.1.5629.20)
I don't think there's a limit on the number of remote agents you can have.

[tejashree_Bhate]

Hello,

Uninstall the remote agent,reboot the server and then install the remote agent using the following technote and then reboot the server


Alternative local installation method for the Remote Agent for Windows Servers (RAWS) and the Advanced Open File Option (AOFO)

http://support.veritas.com/docs/270066

[James_Matthews_]

I have followed your instructions and reinstalled the remote agent but this has not solved the problem.

I will try to connect to this server from a media server on another site and see if this works.

Any other ideas would be great.

[James_Matthews_]

I have just installed a new backup exec server and with this new server I can see all the agents and servers correctly so the problem must be with our existing media server.

Any ideas as to what we can do to resolve the problem. I don't want to have to rebuild this server as it currently has about 25 backup jobs using three tape libraries and it would take ages to rebuild it.

[James_Matthews_]

Do you have any suggestions to solve this problem. I need to get my backups sorted ASAP so we can go live with our new servers

[Hywel_Mallett]

I don't know what to suggest. Your issue seems different to mine on closer inspection. However, we have the same net results - SQL backups aren't working! :(

[padmaja_rajopad]

Hi,

Since you have mentioned that you cant see the shared drives as well, I would like to know what is the status of the individual nodes?

Are the local drives of the individual nodes displayed correctly..?

Please refer to

Microsoft SQL databases are greyed out and cannot be selected in the backup selection list even though Backup Exec Agent for SQL is installed.


http://support.veritas.com/docs/262233

Regards
Padmaja

[James_Matthews_]

I can't see the local drives on either node or on the virtual servers from my main media server.

From the test media server I can see everything but unfortunately I do not have any tape devices attached to my test server but I have done successfuly backup to disk backups.