09-06-2012 06:21 AM
Hello Everybody,
I have a seriouse issue backing up my exchange 2010 with Backup exec 2012.
When I perform a backup in the first place I received those error:
Only Mails-Full -- The job failed with the following error: A failure occurred querying the Writer status. Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during prepare snapshot operation (8).
Only Mails-Incremental -- The job failed with the following error: A failure occurred querying the Writer status. Writer Name: Exchange Server, Writer ID: {76FE1AC4-15F7-4BCD-987E-8E1ACB462FB7}, Last error: The VSS Writer failed, but the operation can be retried (0x800423f3), State: Failed during prepare snapshot operation (8).
Base to some discussion from symantec faq, I restart the mail store service and perform a backup. The job run but stuck at 50 Gb for about 20 hours and the status is loding media. The backup job was running perfectly fine with a good speed, but after 50 Go it goes to the state loading. Please see picture below of the status.
Wainting for an idea
09-06-2012 06:54 AM
Run "vssadmin list writers" command on the exchange server to check the exchange writer status. If the writer is in failed status, reboot the Exchange server and re-run the job. Also check if Windows operating system and Exchange application is fully patched.
Hope this helps.
Thanks,
Riyaj
09-06-2012 07:15 AM
Hello Riyaj,
I run VSSadmin on Exchange server and no error. Only Exchange writer give status Waiting for completion. Result is
09-06-2012 07:17 AM
Run "vssadmin list writers" on the exchange server directly after a failed backup !
09-06-2012 11:31 AM
On the backup server I have 1 error:
09-06-2012 11:57 AM
Rebooting the exchange server will get the VSS writers back in good shape, this is the first thing to try.
09-06-2012 12:50 PM
I already try it many times, but the problem still occur. What is the next solution?
Problem occur during backup, before I start the backup, VSS are in stable state, but during the backup, if the job state goes in loading media, VSS writer goes wrong.
Please advise.
09-06-2012 01:28 PM
in CMD run vssadmin list providers
if you have another provider apart from microsoft then you can select to use the other provider in backup exec as above
09-07-2012 12:05 PM
Thank you for the reply Frotack,
The only provider I have on the 3 servers is Microsoft Shadow copy
Here is the result:
09-07-2012 05:30 PM
Try re-registering the VSS dll's
http://www.symantec.com/docs/TECH70486
09-10-2012 11:21 AM
Hello PKH,
I have a Windows SRV 2008 R2 and the link you sent mentioned to not applied to an WIN SRV 2008 R2.
Please advise.