07-30-2019 11:32 AM
We have backup exec Version 20.4 Rev. 1188 installed on a Windows Server 2012 R2 server. Our primary file server is a QNAP TVS-EC2470U-SAS-RP.
Currently, we use NFS shares for the company to be able to access the files. We would like to be able to backup the data on the QNAP with backup exec, but I can't seem to find a way to do so. When I tried to run the backup, I got the following error:
V-79-57344-3844 - The Backup Exec server was unable to connect to the Remote Agent on machine QNAP.***.***.COM. The Backup Exec server will use the local agent to try to complete the operation. V-79-57344-65277 - Snapshot Technology: Initialization failure on: "\\QNAP.***.***.COM\ShareName". Snapshot technology used: No. Remote Agent not detected on QNAP.***.***.COM.
I cannot seem to figure out how to fix this but would like to do it as soon as possible to get our backups on track. Any help would be appreciated.
Solved! Go to Solution.
07-30-2019 12:44 PM
Most NAS devices do not support installing a BE agent on them, so you just have to backup without the agent and accept the job exceptions.
07-30-2019 12:44 PM
Most NAS devices do not support installing a BE agent on them, so you just have to backup without the agent and accept the job exceptions.
07-31-2019 03:46 AM
The errors should be seen as warning (that cannot be disabled).
The backup should proceed if backup job is configured correctly.
Please see this TN for detailed instructions to backup NAS/CIFS:
https://www.veritas.com/content/support/en_US/article.100008169.html
08-01-2019 09:07 AM
I saw the exceptions and missed the part that it had actually completed the backup regardless of the exceptions. First day back from vacation. Thank you!
08-01-2019 09:08 AM - edited 08-01-2019 09:09 AM