Backup Completed with Exceptions

I installed BackupExec 11d (11.0 Rev 6235) on a Windows Small Business Server 2003 to perform daily backup. I discovered that all the backup performed lately completed with exceptions. The exceptions are mainly the program is unable to open item from the Trend Micro folder (the Antivirus software we installed), C:\WINDOWS\system32\wins\winstmp.mdb, F:\CPS\Journals\Inbound\.keeper, and F:\CPS\Journals\Outbound\.keeper. Is this not normal? And is the backup considered successful? Will I be able to restore my server with this backup? Is there anyway to prevent these exceptions?
 
The details of the exceptions are as follows,
 
Backup- C: Unable to open the item C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files\Content.IE5\QPKR6NQD\taskpane[1] - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbAcntMang.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbAcntMang.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbAcntMang.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbCfwLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbCfwLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbCfwLog.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbClientCfg.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbClientCfg.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbClientExtra.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbClientExtra.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbClientExtra.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbClientInfo.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbClientInfo.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbConf.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbConf.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbConf.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbDCSInfo.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbDCSInfo.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbDCSInfo.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbIDSLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbIDSLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbIDSLog.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbMetaAlert.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbMetaAlert.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbMetaAlert.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbNSBoxCfg.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbNSBoxCfg.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbNSBoxCfg.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_ClientCfg.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_ClientCfg.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_ClientCfg.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_ClientInfo.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_ClientInfo.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_DeviceInfo.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_DeviceInfo.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_DeviceInfo.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_EventLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_EventLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_EventLog.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_InterfaceStatus.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_InterfaceStatus.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_InterfaceStatus.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_IPSStatus.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_IPSStatus.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_MsgEventLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_MsgEventLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_MsgEventLog.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_MsgScanLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_MsgScanLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_OppHistory.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_OppHistory.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_OppViolation.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_OppViolation.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_ScanStat.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_ScanStat.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_Statistics.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_Statistics.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VASLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VASLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VASLog.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VAStatus.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VAStatus.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VASummary.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VASummary.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VirusLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VirusLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VulToMalware.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbPMC_VulToMalware.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpecialLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpecialLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpecialLog.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpywareCount.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpywareCount.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpywareItem.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpywareItem.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpywareItem.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpywareLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbSpywareLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbVirusCount.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbVirusCount.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbVirusLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbVirusLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\dbVirusLog.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\db_NetworkVirusLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\db_NetworkVirusLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\db_VARiskLevelMap.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\db_VARiskLevelMap.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\db_VARiskLevelMap.fpt - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\db_VASLog.cdx - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\db_VASLog.dbf - skipped.
Unable to open the item C:\Program Files\Trend Micro\Security Server\PCCSRV\HTTPDB\db_VASLog.fpt - skipped.
Unable to open the item C:\WINDOWS\system32\wins\winstmp.mdb - skipped.
Backup- F: DataUnable to open the item F:\CPS\Journals\Inbound\.keeper - skipped.
Unable to open the item F:\CPS\Journals\Outbound\.keeper - skipped.

Message Edited by tstay on 04-22-200707:48 PM

7 Replies

Re: Backup Completed with Exceptions

If you are not using AOFO then yes this is normal. The files are in use, therefore Backup Exec can not access them.
It is still a successful backup.
To avoid the errors you can use AOFO, or exclude the directories from your backup.
 
Let me know if that doesn't answer your questions.
 
Patty
 

Re: Backup Completed with Exceptions

Thank you for the reply.
 
I looked under the Use Advanced Open File Option, there are 4 options for me to choose (Auto, Symantec, Veritas,Windows). Which should I choose? What is the difference?

Re: Backup Completed with Exceptions

 
The default is Auto, this is what I would recommend.
The difference is what writer the snapshot will use.
 
Shadow Copy Components will always use VSS, Microsoft's writer.  This can not be changed.
 
Patty
 

Re: Backup Completed with Exceptions

I tried AOFO last night on 2 backup jobs. Both I selected the Automatic option. 1 completed with exceptions, the other failed. Generally, the error messages that I've got are as follows,
 
Job ended: Tuesday, April 24, 2007 at 6:39:59 PM
Completed status: Failed
Final error: 0xe0008516 - Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.
Final error category: System Errors
For additional information regarding this error refer to link V-79-57344-34070
 
V-79-57344-34110 - AOFO: Initialization failure on: "Microsoft Information Store". Advanced Open File Option used: Microsoft Volume Shadow Copy Service (VSS).
Snapshot provider error (0xE0008516): Resources specified for snapshot do not have any valid data on them. Check if files were deleted or renamed.
Check the Windows Event Viewer for details.
Backup- DH
V-79-57344-34110 - AOFO: Initialization failure on: "C:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\C:
V-79-57344-34110 - AOFO: Initialization failure on: "D:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\D:
V-79-57344-34110 - AOFO: Initialization failure on: "E:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\E:
V-79-57344-34110 - AOFO: Initialization failure on: "F:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\F:
V-79-57344-34110 - AOFO: Initialization failure on: "G:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\G:
V-79-57344-34110 - AOFO: Initialization failure on: "H:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\H:
V-79-57344-34110 - AOFO: Initialization failure on: "I:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\I:
V-79-57344-34110 - AOFO: Initialization failure on: "J:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\J:
V-79-57344-34110 - AOFO: Initialization failure on: "K:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
 

Backup- \\DH\K:
V-79-57344-34110 - AOFO: Initialization failure on: "L:". Advanced Open File Option used: Symantec Volume Snapshot Provider (VSP).
AOFO: The required module VSPAPI.dll cannot be found. The Advanced Open File Option may not be properly installed. Reinstall this option, restart the computer, and then run the job again.
I think both backups failed. What should I do?

Re: Backup Completed with Exceptions

You will need to install the AOFO option on the remote servers.
This will load the filter driver that allows the backup to run with AOFO.
 
Hope this helps.
 
Patty
Highlighted

Re: Backup Completed with Exceptions

How do you install the AOFO option on the remote servers? I only installed the agent. By the way, it's not a server, it's actually a PC running on XP Professional that we are trying to backup.

Re: Backup Completed with Exceptions

I have also discovered that after selecting AOFO, say if I backup my server on 26 April 2007 evening, the data that is recorded on the the tape is up to 25 April 2007. Why is it so?