Backup EXEC can't add NDMP device

[mmx]

Backup EXEC Server: 14.0 Revision 1798 (64 bit)

In Backup EXEC console--storage , click “configure storage”,  In  “configure storage” wizard dialog, select "NDMP storage", click "next", input EMC NAS(VNX5300)  hostname, port number 10000, login user account "ndmp", click complete. error message"The requested operation is not supported "。

NAS：

[nasadmin@VNX5500unified sbin]$ server_devconfig server_2 -list -scsi -nondisks
server_2 :
               Scsi Device Table
name                addr         type  info
jbox2               c80t0l1      jbox  HP MSL G3 Series 8.60
ttape1              c96t0l0      tape  HP Ultrium 5-SCSI Y65W
gk01                c0t0l0       disk  1 053207000020FCN00135200023
gk161               c16t0l0      disk  1 053207000020FCN00135200023
tape1               c80t0l0      tape  HP Ultrium 5-SCSI Y65W

[nasadmin@VNX5500unified ~]$ server_param server_2 -facility NDMP -info -all
server_2 :
name                    = maxProtocolVersion
facility_name           = NDMP
default_value           = 4
current_value           = 4
configured_value        =
user_action             = none
change_effective        = immediate
range                   = (2,4)
description             = Set the max NDMP version used

Backup EXEC adamm.log:

[6108] 02/18/14 13:55:50.915 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3a373750
[6108] 02/18/14 13:55:55.853 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3a373750
[7800] 02/18/14 14:07:28.932 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3a48a020
[6076] 02/18/14 14:18:30.983 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3af58a10
[1700] 02/18/14 14:37:27.038 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3a22b400
[1700] 02/18/14 14:37:41.481 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3a461750
[6636] 02/18/14 14:44:53.153 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3a461750
[2072] 02/18/14 14:52:30.169 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3a461750
[2072] 02/18/14 14:53:20.175 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3af590b0
[5856] 02/18/14 15:03:50.403 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3af590b0
[8188] 02/18/14 15:03:59.553 DeviceIo: log message id:0x0 DEBUG: The process id for NDMP service is 0x3af590b0

[mmx]

[pkh]

Did you install the licence for the NDMP option on the media server?

[Siddhant_Saini]

I'd request you to install the latest updates associated to Backup Exec 2012. Please refer to the following link to get more details on it: http://www.symantec.com/business/support/index?page=content&id=TECH195037

[Larry_Fine]

What version of VNX are you using?  Is it listed on the BE HCL?

[Colin_Weaver]

Just to add to this VNX 8.1 is not supported yet - although not sure what error condition you might see if you have 8.1 and try to use BE with it.

[mmx]

Thank you, install the latest BE Server version (2012 SP3) to solve this problem, I would like to ask a question, EMC NAS backup type is DUMP or VBB?
DUMP and VBB What's the difference?

[CraigV]

...the OP clearly stated it was a VNX5300 which is on the HCL.

Thanks!

[Siddhant_Saini]

Backup Exec only supports the Dump type of Backup for EMC NAS devices. Refer to http://www.symantec.com/docs/TECH51276 . One of the major difference between DUMP and VBB(also known as NVB (NDMP Volume Backup)) is that for DUMP you can create exclusions(select specific files and directories that you do not want to include in the backup job) but If you select VBB as the backup method, exclusions are ignored.

[mmx]

thank you, sidd3009. but Backup EXEC versioin is 14.0 Revision 1798 (64 bit).
Currently two kinds of backup types I have done a test,
VBB speed at about 40M / s ,DUMP speed at about 90M / s.
The KB(http://www.symantec.com/docs/TECH51276) has a new update thing?

[Siddhant_Saini]

It applies to all the versions from Backup Exec 11d and above. With the kind of speed you are getting for DUMP(and its support with Symantec), I'd suggest you go for the DUMP type backups. 

[mmx]

Thank you for your answer