Backup Error failed through VCenter but success through ESXi

[ThomasTse]

Hi all,

Backup Exec 2010 R3 SP4  is installed on Windows 2008 R2.

There are totally 4 nodes of ESXi, namely E1, E2, E3 and E4

E1 / E2 - ESXi 4.1 u2

E3 / E4 - ESXi 4.1 u3

vCenter - version 4.1 @ WinXP

Problem encountered:

- we cannot backup VM @ E3 / E4 while we can backup VM @ E1 / E2 through VC

Error Messages:

V-79-57344-38277 - Unable to open a disk of the virtual machine.

VixDiskLib_Open() reported the error: You do not have access rights to this file

- for additional information we can backup VM @ E3 / E4 via ESXi

Can anyone suggest what action we should take to solve the problem we cannot backup VM@ E3 / E4 through VC ?

Regards,

Thomas

[Siddhant_Saini]

Hello Thomas,

Please follow the steps mentioned in the following article: http://www.symantec.com/docs/TECH129572

[pkh]

ESX 4.1 Update 3 is not supported.  BE 2010 R3 only support up to ESX 4.1 Update 2.  See the SCL below

http://www.symantec.com/business/support/index?page=content&id=TECH137682&key=15047

If you want support for ESX 4.1 Update 3, then you need to upgrade to at least BE 2012 SP3. See the SCL below

http://www.symantec.com/business/support/index?page=content&id=TECH175581&actp=search&viewlocale=en_US&searchid=1328840673344

[ThomasTse]

Just wonder why I can backup directly through ESXi 4.1 u3 (not supported in SCL) but not vCenter 4.1 (supported in SCL)? Should we match both vCenter and ESXi's version to backup successfully?

[pkh]

When something is not supported, it may or may not work as expected

[ThomasTse]

A big sorry that I give out wrong information that customer already used 2012 SP4.......
 

[pkh]

In that case you should update the vCenter

[ZeRoC00L]

Your error says: VixDiskLib_Open() reported the error: You do not have access rights to this file

Are you creating a SAN or NBD transport method backup ?