Application: Backup Exec 10d for Windows Servers 10.1.5629
Platform: Windows Server 2003 R2 Standard Edition
Tape Drive: HP DAT72 Drive C7438A
Backup Exec Updates Applied:
Service Pack 2
Hotfix 43
Hotfix 46
Hotfix 45
Latest Veritas Tape Drivers
http://seer.support.veritas.com/docs/284707.htm
Problem Description:
Backup Exec 10d running on a Brand new HP ML350 with on-board SCSI controller for the HP DAT72 Drive. (Separate RAID Controller for Disks).
Have removed/updated both the Tape Drive and Backup Exec sooooo many times now im stuck with the below problem, please can anyone help? I thought I could get telephone support from Veritas/Symantec with this, but not without a cost! Anyway.... can anyone help with the below? U'll be given a God status!
Tape device has been detected by Backup Exec and the relevant drivers installed,
Driver Provider: Symantec Corporation
Driver Date: 23/06/2006
Driver Version: 5.1.23.0
Prior to this of course was the latest HP drivers, 1.5.32.
Device is there and viewable under All Devices with correct information etc.
But... and here is the problem folks....
As soon as I do anything with the Device, i.e run an Inventory, Eject, Backup etc... the job just keeps running, and running, and running doesn't actually stop unless I stop it myself. Also in the Event Viewer I get these two messages, they seem fairly generic to me, but maybe the "Aha" for someone reading this?? (I hope so!).
Under Application Log -
Date: Date
Time: Time
Type: Error
User: N/A
Computer: Server Name
Source: Backup Exec
Category: Devices
EventID: 33152
Description:
Adamm Mover Error: GetDriveInfo Failure!
Error = ERROR_IO_DEVICE
Drive = "HP 1"
{F29FDA30-E512-4FD3-893F-EA7575C9443E}
Media = ""
{00000000-0000-0000-0000-000000000000}
Read Mode: SingleBlock(0), ScsiPass(0)
Write Mode: SingleBlock(1), ScsiPass(1)
Under System Log:
Date: Date
Time: Time
Type: Error
User: N/A
Computer: Server Name
Source: Lsi_scsi
Category: None
EventID: 11
Description:
The driver detected a controller error on \Device\Raidport0
Now the Application Log Error (event id 33152) comes up every 1-2 seconds when something is running in Backup Exec. And so does the event 11.
Ive run the SGMON utility and pasted the outputted log below for an Inventory run for about 3 minutes before I cancelled it, as it would have just kept running! Don't know if this is useful for anyone...? -
Capturing to C:\Program Files\VERITAS\Backup Exec\NT\logs\SGMon.log
beserver: 12/18/06 12:20:27 20 Auto Clear Alerts Query
beserver: 12/18/06 12:20:40 -1 SQLLog(1930):AgeSession m_threadMap: SessionThreadID:350, CurrentThreadID:1100
beserver: 12/18/06 12:21:28 20 Auto Clear Alerts Query
beserver: 12/18/06 12:21:29 -1 Job Manager: LoadJob() request completed
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - Parent = NULL , Entity = MACHINE
pvlsvr: 12/18/06 12:21:34 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = MACHINE_ENTITY_TYPE
EntityGuid = {082AB79C-1C97-4EAF-B097-078C1E52CA1D}
EntityName = ""
EntityFlags = 0x00008000
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - hr = 0x0
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - Parent = NULL , Entity = DEVICE_POOL
pvlsvr: 12/18/06 12:21:34 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = DEVICE_POOL_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = ""
EntityFlags = 0x00008000
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - hr = 0x0
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - Parent = MACHINE , Entity = DRIVE
pvlsvr: 12/18/06 12:21:34 PvlEntityDatabase::QueryEntity()
ParentEntityType = MACHINE_ENTITY_TYPE
ParentEntityGuid = {082AB79C-1C97-4EAF-B097-078C1E52CA1D}
EntityType = DRIVE_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = ""
EntityFlags = 0x00008000
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - hr = 0x0
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - Parent = MACHINE , Entity = BACKUP_TO_DISK
pvlsvr: 12/18/06 12:21:34 PvlEntityDatabase::QueryEntity()
ParentEntityType = MACHINE_ENTITY_TYPE
ParentEntityGuid = {082AB79C-1C97-4EAF-B097-078C1E52CA1D}
EntityType = BACKUP_TO_DISK_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = ""
EntityFlags = 0x00008000
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - hr = 0x0
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - Parent = MACHINE , Entity = DRIVE_POOL_DRIVE
pvlsvr: 12/18/06 12:21:34 PvlEntityDatabase::QueryEntity()
ParentEntityType = MACHINE_ENTITY_TYPE
ParentEntityGuid = {082AB79C-1C97-4EAF-B097-078C1E52CA1D}
EntityType = DRIVE_POOL_DRIVE_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = ""
EntityFlags = 0x00008000
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - hr = 0x0
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - Parent = MACHINE , Entity = CHANGER
pvlsvr: 12/18/06 12:21:34 PvlEntityDatabase::QueryEntity()
ParentEntityType = MACHINE_ENTITY_TYPE
ParentEntityGuid = {082AB79C-1C97-4EAF-B097-078C1E52CA1D}
EntityType = LIBRARY_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = ""
EntityFlags = 0x00008000
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Query() - hr = 0x0
beserver: 12/18/06 12:21:34 -1 ActiveState::doDispatch( :( 'Inventory Drive 00002'
beserver: 12/18/06 12:21:34 17 CJobManagerBO::Query QUERY_JOBSETUP_MONITOR
beserver: 12/18/06 12:21:34 -1 LocalSvr, runTask():{5f1f648d-3bf8-4026-a585-cbe60061f8a2}
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Get() - Parent = NULL , Entity = DEVICE
pvlsvr: 12/18/06 12:21:34 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = DEVICE_ENTITY_TYPE
EntityGuid = {F29FDA30-E512-4FD3-893F-EA7575C9443E}
EntityName = ""
EntityFlags = 0x00000000
beserver: 12/18/06 12:21:34 12 AdammAdminBO::Get() - hr = 0x0
beserver: 12/18/06 12:21:34 11 LocalSvr, RunTask: EngineHandedJob SUCCESS, jobid:{5f1f648d-3bf8-4026-a585-cbe60061f8a2}.
beserver: 12/18/06 12:21:36 -1 UtilityJobThread - started
beserver: 12/18/06 12:21:36 12 AdammAdminBO::Query() - Parent = NULL , Entity = MACHINE
pvlsvr: 12/18/06 12:21:36 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = MACHINE_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = ""
EntityFlags = 0x00000000
beserver: 12/18/06 12:21:36 12 AdammAdminBO::Query() - hr = 0x0
pvlsvr: 12/18/06 12:21:36 AdammSession::Execute( ADAMM_SESSION_EXECUTE_SESSION_SET_JOB_INFO )
Session = {870712A9-478E-4CC1-849C-FAE585E502BD}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
beserver: 12/18/06 12:21:36 -1 Start Inventory
pvlsvr: 12/18/06 12:21:36 AdammSession::Execute( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {870712A9-478E-4CC1-849C-FAE585E502BD}
Device = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
beserver: 12/18/06 12:21:39 17 CJobManagerBO::Query QUERY_JOBSETUP_MONITOR
pvlsvr: 12/18/06 12:21:39 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
beserver: 12/18/06 12:21:41 -1 Client requested key.
beserver: 12/18/06 12:21:41 -1 Client 'SR0003DJL' connected('','DJL\administrator'): 0x157eab8
pvlsvr: 12/18/06 12:22:01 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
pvlsvr: 12/18/06 12:22:23 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
beserver: 12/18/06 12:22:28 20 Auto Clear Alerts Query
beserver: 12/18/06 12:22:40 -1 SQLLog(1931):AgeSession m_threadMap: SessionThreadID:ebc, CurrentThreadID:13ec
beserver: 12/18/06 12:22:40 -1 SQLLog(1932):AgeSession m_threadMap: SessionThreadID:f10, CurrentThreadID:13ec
beserver: 12/18/06 12:22:40 -1 SQLLog(1933):AgeSession m_threadMap: SessionThreadID:1100, CurrentThreadID:13ec
beserver: 12/18/06 12:22:40 -1 SQLLog(1934):AgeSession m_threadMap: SessionThreadID:14a4, CurrentThreadID:13ec
beserver: 12/18/06 12:22:40 -1 SQLLog(1935):AgeSession m_threadMap: SessionThreadID:17dc, CurrentThreadID:13ec
beserver: 12/18/06 12:22:40 -1 SQLLog(1936):AgeSession m_threadMap: SessionThreadID:17e4, CurrentThreadID:13ec
pvlsvr: 12/18/06 12:22:46 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
pvlsvr: 12/18/06 12:23:08 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
beserver: 12/18/06 12:23:29 20 Auto Clear Alerts Query
pvlsvr: 12/18/06 12:23:30 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
pvlsvr: 12/18/06 12:23:52 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
pvlsvr: 12/18/06 12:24:14 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
beserver: 12/18/06 12:24:29 20 Auto Clear Alerts Query
pvlsvr: 12/18/06 12:24:36 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
beserver: 12/18/06 12:24:40 -1 SQLLog(1937):AgeSession m_threadMap: SessionThreadID:f78, CurrentThreadID:1070
beserver: 12/18/06 12:24:40 -1 SQLLog(1938):AgeSession m_threadMap: SessionThreadID:13ec, CurrentThreadID:1070
pvlsvr: 12/18/06 12:24:58 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
pvlsvr: 12/18/06 12:25:20 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
beserver: 12/18/06 12:25:30 20 Auto Clear Alerts Query
bengine: 12/18/06 12:25:40 DeviceManager: timeout event fired
bengine: 12/18/06 12:25:40 DeviceManager: processing pending requests
bengine: 12/18/06 12:25:40 DeviceManager: going to sleep for 900000 msecs
beserver: 12/18/06 12:25:42 -1 ActiveState::doCancel( 'DJL\administrator', 1 :( Inventory Drive 00002
pvlsvr: 12/18/06 12:25:42 PvlEntityDatabase::UpdateEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = SESSION_ENTITY_TYPE
pvlsvr: 12/18/06 12:25:42 PvlEntityDatabase::UpdateEntity() : SUCCESS!
beserver: 12/18/06 12:25:42 11 LocalSvr, RunTask: EngineHandedJob, SUCCESS TaskID:{5f1f648d-3bf8-4026-a585-cbe60061f8a2}. nReval:0x0.
pvlsvr: 12/18/06 12:25:42 AdammSession::MediaUtilityThreadProc( ADAMM_SESSION_EXECUTE_INVENTORY_READ_MEDIA_HEADER )
Session = {EB70FEC7-6651-4D2A-924C-15818F651550}
Job = {5F1F648D-3BF8-4026-A585-CBE60061F8A2}, "Inventory Drive 00002"
Drive = {F29FDA30-E512-4FD3-893F-EA7575C9443E}, "HP 1"
Slot = 0000
Side = 0000
beserver: 12/18/06 12:25:48 -1 End Inventory
beserver: 12/18/06 12:25:48 -1 UtilityJobThread - catalog
beserver: 12/18/06 12:25:48 -1 UtilityJobThread - log file
beserver: 12/18/06 12:25:48 12 AdammAdminBO::Query() - Parent = NULL , Entity = DRIVE
pvlsvr: 12/18/06 12:25:48 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = DRIVE_ENTITY_TYPE
EntityGuid = {00000000-0000-0000-0000-000000000000}
EntityName = ""
EntityFlags = 0x00000000
beserver: 12/18/06 12:25:48 12 AdammAdminBO::Query() - hr = 0x0
beserver: 12/18/06 12:25:48 12 AdammAdminBO::Get() - Parent = NULL , Entity = DRIVE
pvlsvr: 12/18/06 12:25:48 PvlEntityDatabase::QueryEntity()
ParentEntityType = NULL_ENTITY_TYPE
ParentEntityGuid = {00000000-0000-0000-0000-000000000000}
EntityType = DRIVE_ENTITY_TYPE
EntityGuid = {F29FDA30-E512-4FD3-893F-EA7575C9443E}
EntityName = ""
EntityFlags = 0x00000000
beserver: 12/18/06 12:25:48 12 AdammAdminBO::Get() - hr = 0x0
beserver: 12/18/06 12:25:49 -1 UtilityJobThread - status
beserver: 12/18/06 12:25:49 -1 UtilityJobThread - EndJob:canceled
beserver: 12/18/06 12:25:49 17 JobManager::HandleEndJob() called
beserver: 12/18/06 12:25:49 -1 UtilityJobThread - end
beserver: 12/18/06 12:25:49 -1 ActiveState::doEndEvent( :( 'Inventory Drive 00002'
pvlsvr: 12/18/06 12:25:49 AdammSession::Release()
Session = {870712A9-478E-4CC1-849C-FAE585E502BD}
beserver: 12/18/06 12:25:49 17 JobManager::DoJobCompletionTasks(Inventory Drive 00002): GetFinalJobStatus()=1
beserver: 12/18/06 12:25:49 17 JobManager::DoJobCompletionTasks() Handling normal JOB_STATE_ERROR
beserver: 12/18/06 12:25:49 17 JobManager::DoJobCompletionTasks() Creating canceled job alert
beserver: 12/18/06 12:25:49 18 Alert Job Cancellation, Notify: No, EventLog: Yes, Trap: No
beserver: 12/18/06 12:25:49 17 JobManager: Flagging 'Inventory Drive 00002' for deletion
beserver: 12/18/06 12:25:49 -1 ActiveState::doEndEvent( :( CJobManager::DoJobCompletionTasks() returned 0x0
beserver: 12/18/06 12:25:49 -1 Registered virtual array rowset(11): Client:SR0003DJL, Type:MD_OBJTYPE_JOBHISTORYVIEW
beserver: 12/18/06 12:25:49 17 CJobManagerBO::Query QUERY_JOBSETUP_MONITOR
I've tried finding out as much as I could on these forums and on the Net in general Im sure Ive tried just about everything! PLEASE HELP! :(