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Backup Exec 10d SP4 will not install

KACJR
Level 3

Greetings to the well of knowledge...

I have 10d running on a 2003R2 server (an environment I inherited when I was hired as IT manager).  I am trying to install SP4.  It seems to install fine up to the point where it wants to configure Veritas Backup Exec at which point it rolls back the installation and terminates.  We do not run Veritas Backup Exec, so how can I install this SP without having to go through the Veritas process?

Regards,
Ken Carter
IT Manager
TILL, Inc.

 

1 ACCEPTED SOLUTION

Accepted Solutions

VJware
Level 6
Employee Accredited Certified

Per the log errors, it seems you have installed BEDB on a remote SQL instance.

Try this ~

Copy the osql.exe and bcp.exe and bcp.rll files, typically located in the \Program Files\Microsoft SQL Server\80\Tools\Binn directory on the remote SQL server to the \Program File\Veritas\Backup Exec\NT folder of the Backup Exec server and then run the install of the Service Pack.

 

EDIT*

If the above doesn't work, try this then ~

Add to the environment variable the variable name PATH on the media server, a UNC path to the SQL server's OSQL.EXE, typically \\<servername>\D$\Program Files\Microsoft SQL Server\80\Tools\BINN.
 
To add the Environment variable, perform the following:
1. Right click on 'My Computer'
2. Select Properties
3. Select the Advanced tab
4. Select Environment Variables
5. Click on New under System Variable if the Path variable does not exist.
6. Create the Path variable as follows:
a. Variable Name: PATH
b. Variable Value: \\<servername>\D$\Program Files\Microsoft SQL Server\80\Tools\BINN
 

View solution in original post

8 REPLIES 8

CraigV
Moderator
Moderator
Partner    VIP    Accredited

Hi Ken,

 

It's probably some legacy entry that references Veritas, even though Symantec owned it by this stage.

If there is an antivirus installed on that server, stop it, and then run the installation again.

Thanks!

KACJR
Level 3

Antivirus was killed before doing the install.

K

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...any error messages in Event Viewer or the Alerts tab within BE?

KACJR
Level 3

Nope, nothing at all.

VJware
Level 6
Employee Accredited Certified

See if this KB helps ~ http://www.symantec.com/business/support/index?page=content&id=TECH50267

If not, pls post the install log file.

KACJR
Level 3

As requested, the install log is attached.

 

VJware
Level 6
Employee Accredited Certified

Per the log errors, it seems you have installed BEDB on a remote SQL instance.

Try this ~

Copy the osql.exe and bcp.exe and bcp.rll files, typically located in the \Program Files\Microsoft SQL Server\80\Tools\Binn directory on the remote SQL server to the \Program File\Veritas\Backup Exec\NT folder of the Backup Exec server and then run the install of the Service Pack.

 

EDIT*

If the above doesn't work, try this then ~

Add to the environment variable the variable name PATH on the media server, a UNC path to the SQL server's OSQL.EXE, typically \\<servername>\D$\Program Files\Microsoft SQL Server\80\Tools\BINN.
 
To add the Environment variable, perform the following:
1. Right click on 'My Computer'
2. Select Properties
3. Select the Advanced tab
4. Select Environment Variables
5. Click on New under System Variable if the Path variable does not exist.
6. Create the Path variable as follows:
a. Variable Name: PATH
b. Variable Value: \\<servername>\D$\Program Files\Microsoft SQL Server\80\Tools\BINN
 

KACJR
Level 3

Editing the PATH environment variable did the trick!  Thank you!