08-21-2011 08:14 PM
I am trying to rebuild my (windows SBS 2003) server. I rebuilt the whole box and installed Backup Exec 11d. The install failed - no files were installed. Now it won't install the files at all no matter what I do, repair, reinstall, uninstall, etc. Can someone tell me how to get around this? This is rather urgent. Thanks.
Solved! Go to Solution.
08-22-2011 06:04 AM
Fine example of the detriments of sleep deprivation. I had typed 'System Login Account' where I should have typed the name of the USER in that role. Thank you everyone for your patience and guidance.
08-21-2011 09:31 PM
Hi,
Please try steps from the followin document to manually uninstall BE 11d.
http://support.veritas.com/docs/287320
regards,
tech29
08-21-2011 10:04 PM
You should also search for the bkupinst.htm on the C; drive and check it for what the installation errors are.
08-21-2011 11:13 PM
Hi,
Where exactly does it fail? While installing SQL Express? .Net?
If you have an AV installed, disable it and try the installation again...and I assume you have enough disk space available for the installation?
Thanks!
08-22-2011 03:33 AM
As I finally found in the log file and a matching solution on the support pages. So I did get by that and the installation went smoothly. SQL Server was not installed properly. I was able to inventory and catalog tapes for the restore I am TRYING to do.
Following thse instructions:
http://www.symantec.com/business/support/index?page=content&id=TECH17613
Now I am hung up on the credentials required to run a restore in Windows 2003 Server DSRM. All the services start with the system logon account and Backup Exec launches but when I try to run the restore I get:
http://www.symantec.com/business/support/index?page=content&id=TECH48893
This is the error but I am trying to restore AD on Windows SBS Server machine in directory services restore mode (DSRM)
I anyone has ideas, I am open. I have tried to set the dsrm account as the Backup Exec login account as well as the system logon account, niether works - although I can log into the server in DSRM without issue.
08-22-2011 03:53 AM
OK, so BE 11d is now installed correctly...which version are you running? rev. 6235 or rev. 7170? If rev. 6235 upgrade to rev. 7170 and patch your media server. Push-install the updates out to any remote servers and then try the restore again....
08-22-2011 04:07 AM
I'll dig up a v7170 and patch things up. We'll see. You don't think this has anything to do with the lack of AD (and AD users) when in DSRM? Thanks for your help. Its been a long night.
08-22-2011 04:31 AM
Frank,
Have you tried this :
How To Reset the Directory Services Restore Mode Administrator Account Password in Windows Server 2003
08-22-2011 04:53 AM
After following all the instructions (and several hours), I got to 24 but the restore blows up with the errors described above. It seems to be an issue with AD and the accounts related to it and not being available in DSRM
08-22-2011 06:04 AM
Fine example of the detriments of sleep deprivation. I had typed 'System Login Account' where I should have typed the name of the USER in that role. Thank you everyone for your patience and guidance.