Backup Exec 11d rev6235 SP3 with Windows 7

[abAK]

I need to add a new computer with Windows 7 via LAN to a backup job in Symantec Backup Exex 11d rev6235 SP3 that is installed on a computer with Windows XP. Symantec Backup Agents are installed on the rest of computers (in the same LAN and in the same backup job, also with XP) and the job runs correctly on them, but when I try installing the same Agent on the new computer, it is rejected because of known compatibility issues.

If I need a newer version of the program to be compatible with Windows 7 (e.g. 11d Build 7170), where do I find a contact (e-mail or phone) of a person to whom I can give information of my licencing and upgrading history and who can inform me about possibilities for solving this issue?

[itsmeaffinity]

Hi

Win7 is not compatible with 11d please check link below

 http://www.symantec.com/docs/TECH50180

Upgrade to BE 2010 it is compatible with win7 please check link below

http://www.symantec.com/docs/TECH137682

Thank You

[AmolB]

Win 7 is compatible with B2010 onwards. If you have a valid maintenance then Symantec will 

provide you free upgrade to BE2010R3.

Contact Licensing team http://www.symantec.com/business/support/contact_techsupp_npid.jsp

select appropriate option for the licensing team 

[Kiran_Bandi]

Windows 2007 is supported from BE 2010 onwards.

Refer http://entsupport.symantec.com/docs/324303

So, you need to upgrade to BE 2010 to be able to backup windows 7 client.

How to: Direct upgrade path from Backup Exec 11d, 12.0 or 12.5 for Windows Servers to Backup Exec 2010: http://www.symantec.com/docs/TECH137024

How to contact Symantec licensing department: http://www.symantec.com/docs/HOWTO42310

Regards....