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Backup Exec 12 DLO Desktop agent (ver. 3.1.338.6801) compatibility with Outlook 2007 hotfix package (Outlook-en-us.msp): February 24, 2009

Jyrki
Level 3
Hi,

I made test with that very good performance hotfix (same like upcoming Sp2 for Office 2007).

While testing I see error messages when DLO agent start.

"Symantec DLO Desktop Agent has encountered a problem and needs to close. We are sorry for the inconvenience."

"Error signature   AppName: dloclientu.exe   AppVer: 3.1.338.6801     ModName: unknown     ModVer: 0.0.0.0     Offset: 52202920"

I exclude *.pst file from backup, but error still exist.

Anybody have idea?

Regard,
Jyrki
21 REPLIES 21

Double_D
Level 4
Hi,

I have downloaded the hotfix for 32 bit Windows computers (not the servers version), but it won't install.

matty_nyc
Not applicable
I've downloaded and installed the hotfix but the error still comes up. What is the resolution here? What am I missing?

my desktop version is DLO 338B61a
The server version is 12.0 Rev. 1364
DLO server version is 3.1 Rev. 3.38.61a

server installed updates
service pack 3
hot fixes:
317974
319698
317908
324963
323893 <- this is supposed to fix the issue
318576
329863
329505
329072
334733
336718

after reading the article, my file dates in my DLOAgent share are all wrong.
http://seer.entsupport.symantec.com/docs/323893.htm
I guess the install share hasn't been updated, all the file dates should say 6/16/2009, mine are all 1/9/2009
how do you update the install share? its not working no matter how I install this hotfix.