Backup Exec 12 error V-79-57344-34029

[klpang2015]

Encounter backup error while backup. Every 2 day, backup exec will backup whole server data, 1st backup process will complete successful. When perform 2nd backup on same data catridge (LTO3), will encounter error code V-79-57344-34029.  Try with brand new data catridge also encounter same scenario during 2nd bakcup in progress.

Below is the job log details on error part

Backup- D: DATAPART1
Storage device "IBM 2" reported an error on a request to write data to media.
Error reported:
The request could not be performed because of an I/O device error.
V-79-57344-34029 - A hardware error occurred.
A selection on device C: was skipped because of previous errors with the job.
A selection on device E: was skipped because of previous errors with the job.
A selection on device [Server Name] Partition was skipped because of previous errors with the job.
A selection on device Shadow?Copy?Components was skipped because of previous errors with the job.

Backup- XYZ
Storage device "IBM 2" reported an error on a request to read data from media. Error reported: Incorrect function. V-79-57344-34030 - An invalid command was sent to the storage device.

Verify
Storage device "IBM 2" reported an error on a request to read data from media. Error reported: Incorrect function. V-79-57344-34030 - An invalid command was sent to the storage device.

In DELL OpenManage Server Administrator Page, there is no connection error on the LSI Logic 1020/1030 Ultra320 SCSI Adapter.

Below is the Backup Exec information.

Symantect Backup Exec 12 for windows Server

Media server : Version 12.0 Rev 1364

Adminsitration Console : Version 12.0 Rev 1364

Desktop and Laptop Option : Version 3.1 Rev 3.38.61a

Installed update : Service Pack 5, Hot fix 358179 & Hot Fix 155482

Kindly advise

[CraigV]

Download the IBM tape utility and run the diagnostic checks against the drive to rule out hardware errors. You should also check the tape statistics and make sure there are no Hard Write Errors on the tapes which could cause issues with backups.

Thanks!​

[VJware]

Check the adamm.log and the Event Viewer logs as well for any device-related errors.

What is the OS of the BE media server ? And are you using Symantec drivers for the tape drive ?

[pkh]

What is the OS of your media server?

[pkh]

What is the OS of your media server?

[klpang2015]

Windows Server 2008 

[VJware]

Just 2008 or 2008 R2 ? If 2008 R2, then it is not supported with BE 12.x as media server.

If 2008, have you ran vendor diagnostics against the tape storage ?

Have you installed Symantec drivers for the tape drive and MS driver for the changer (if any) ?

Any hardware events logged in system log ?

[klpang2015]

Just Windows Server 2008 only. 

Is there any diagnostics tool against the tape storgae?  I'm using DELL power vault. 

Below is the event log 

Storage device "IBM 2" reported an error on a request to write data to media.

Error reported:
A tape read/write error has occurred.  This is usually caused by dirty read/write heads in the tape drive.  Clean the tape drive, and then try the job again.  If the problem persists, try a different tape.  You may also need to check for problems with cables, termination, or other hardware issues.
. 

 For more information, click the following link: 
http://eventlookup.veritas.com/eventlookup/EventLookup.jhtml

[VJware]

First, try using a cleaning tape to clean the drive.

If the error still crops up, choose the appropriate tool either from the vendor's site or from https://support.symantec.com/en_US/article.TECH176521.html

[klpang2015 · Accepted solution]

Noted. Thanks for your advise. Will cleaning it with cleaning tape first and try to backup it again.