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Backup Exec 15 Service crashes when trying to add vcenter server

ArcAtlantic
Level 2

Having an issue trying to add vcenter 6.0 server to Backup Exec 15.  When tring to add the server, an error pops up about communication failer and the Backup Exec Remote Agent for Windows on BE 15 server stops.

 

If the Application logs I get 2 errors Event ID 1000 and 259.  Google searching, I found a post simular where it was suggested to replace libcurl.dll file from BE 15 with the file from BE 2014.  How ever I am still not able to add vcenter server to BE15.  Currently all backups a runninng via the local agent installed in all VM's

Vcenter server has the latest BE agent installed and vmtools installed.

 

Event ID 259

A process crash has been detected.

Faulting application: beremote.exe 14.2.1180.1162
Faulting module: vmwaretools.dll 6.1.15.511
Fault offset           0x4150fe
Exception code         0xc0000005.

 

Event ID 1000

Faulting application name: beremote.exe, version: 14.2.1180.1162, time stamp: 0x55943f99
Faulting module name: vmwaretools.dll, version: 6.1.15.511, time stamp: 0x5551a550
Exception code: 0xc0000005
Fault offset: 0x00000000004150fe
Faulting process id: 0xc3c
Faulting application start time: 0x01d0db55522320a7
Faulting application path: C:\Program Files\Symantec\Backup Exec\beremote.exe
Faulting module path: C:\Program Files\Symantec\Backup Exec\vmwaretools.dll
Report Id: c83570f6-4771-11e5-80fa-0cc47a0b6176
Faulting package full name: 
Faulting package-relative application ID: 

 

I created a test server with BE2014 and was able to add vcenter server to it and was success in runnin a backup.  

5 REPLIES 5

CraigV
Moderator
Moderator
Partner    VIP    Accredited

...Feature Pack 1 for Backup Exec 15 is out, so make sure you are on it:

https://support.symantec.com/en_US/article.TECH228725.html?

lmosla
Level 6

If you are already FP1, here is a KM and solution for this issue: http://www.symantec.com/docs/TECH231861

ArcAtlantic
Level 2

@CraigV Yes FP1 is already installed.

 

@Imosla Renaming file does not allow me to add vCenter server to BE for VM based backups.

 

After renaming file and trying to add vCenter server I get the following error the server was unable to complete the requested operation.  Failed to retrieve root level item from agent.  Possible cause: Failed to load the vmwaretolls library and procedures.

obviously because I renamed the file.  Also note Libcurl.dll is still from BE2014 if that makes a difference.

VJware
Level 6
Employee Accredited Certified

As per the above KB article -

Agent for VMware Virtual Infrastructure (AVVI) based backups of VMware virtual machines will not work after renaming vmwaretools.dll to vmwaretools.dll_old. Run remote agent based backup to protect VMware virtual machines.

Pls log a formal support case. Thanks.

ArcAtlantic
Level 2

Unfortunately we only qualify for free support on the forms with Not For Resale edition.  BE15 was purchased from Techsoup.org