Backup Exec 15: The operation failed because the vCenter or ESX server reported a problem creating or accessing more files needed.

[pfcITAdmin]

Hello, I need some help

I'm tryin to Backup a Virtual Server using a Virtual Based backup but I'm not being succesful. There images below display the errors I am getting.

Job Log shows this...

I tested the credencials and everything seems fine. The Credencial Ststus is succesful and the State shows Online as you can see below 

I also have the correct version of Backup Exec Remore Agent Utility Installed, Under Security tab, I can see that the truct was established between the server where Backup Exec 15 is installed and the Remote server I am trying to backup. 

What can I do here?

Thank you.

[lmosla]

Hi pfclTAdmin,  it may be an issue with a VSS writer conflict.  refer to this KB http://www.symantec.com/docs/TECH129724

[CraigV]

Check the TN below too:

https://support.symantec.com/en_US/article.TECH174797.html

THanks!

[pfcITAdmin]

When I run the cmd command: vssadmin list providers only one writer is displayed as you can see below. Should I go ahead and Install the VMware Snapshot Provider or the Symantec VSS Provider. Would they work better than the generic Microsoft Software Copy provider?

CrainV, I can not find the Snapshot Menager. I'm using backup exec 15 trying to back a virtual ESXi 5.5.0 Server. Where would I go to delete the old snapshots? The article did not provide me with enough details.

Free free to ask any questions and share new ideas.

Thanks

[CraigV]

VM snapshots are deleted within VMware. You need to check there for orphaned snapshots. Just choose the Automatic option in AOFO and let BE do the necessary.

[pfcITAdmin]

I went to the Snapshot Manager of the VM I'm trying to backup and I don't see any snapshots...the list is blank as you can see below.

 

[CraigV]

type: vssadmin list writers and see if that particular writer is stable. If not, restart the server.

[pfcITAdmin]

VSS writer are all stable

[VJware]

Are you able to take a manual snapshot of the VM via the VI / vSphere client itself ? Uncheck the 1st option (snapshot VM's memory) and check the 2nd one (quiesce) and then try taking and deleting the snapshot of the affected VM.

[pfcITAdmin]

I believe I found the problem and it's associated with VMware. One of the Datastores my virtual server is associated with is out of space.

When I try to take a manual snapshot and I uncheck the 1st option and check the 2nd. This is the error message I get...

 

How do I delete the snapshots of the affected VM?

[CraigV]

...you'll be able to view snapshots in VMware. Just check your version and ask this question on the VMware forums.

[pfcITAdmin]

Will Do.

But I'm really confused about the snapshots, when I browse the contents of the Datastore and select the targer server I can see that the snapshots were taken today shortly after 9AM today. No backups are scheduled for this volume at this time because they fail. How are the snapshots taken?

[VJware]

There may be a scheduled task within VMware itself configured for automatic snapshots.

[pfcITAdmin]

Is there a way to make Backup Exec backup the volumes from snapshots taken by VMware instrad of trying to take brand new snapshots for a Virtual Based Backup?  

Looks like the snapshots have been taken, why can backup Exec just use those to run the job? 

[VJware]

No there isn't. Afaik, not just BE but any other VADP-based backup software also wouldn't.