08-04-2015 08:16 PM
Hi,
I am trying to migrate BE2012 server to BE15.
Thanks
08-04-2015 08:28 PM
See this document
http://www.symantec.com/docs/TECH216807
08-04-2015 08:36 PM
Is this issue happen is a MUST while upgrade to BE15 from BE 2012 / 2010 ?
Thanks
08-04-2015 08:42 PM
You encountered the problem, didn't you?
08-04-2015 10:09 PM
yes... encountered while upgrading from BE2012
08-04-2015 10:22 PM
This was a known issue encountered during an upgrade to BE 2014. However, if using BE 2014 SP1 or higher (such as BE 15 in your case), ideally, this issue should not have occured during the upgrade.
Secondly, if the upgrade fails, BE should automatically roll back to the older version. If the rollback hasn't happened and if you are unable to follow the KB article mentioned above successfully, pls log a formal support case.
08-04-2015 10:33 PM
Thanks
08-04-2015 10:35 PM
It occured due to the same reason as mentioned in the KB article. As to why it occured even with BE 15, logging a formal support case will help to answer this query.
Start all BE services and check if you are able to access the BE console or not. If yes, check if it lists BE 2012 as the version or not.
08-04-2015 11:28 PM
For roll back, actually i afraid anything corrupted like SQL DB while installation failure.
How to verify it ?
Thanks
08-04-2015 11:38 PM
Just restart the BE services. Hope you made a copy of the Data & Catalog folders prior to attempting the upgrade.