12-01-2015 07:01 AM
I recently had the problem of replacing the Cleaning Tape and having all scheduled cleaning jobs fail because Backup Exec 15 did NOT recognize the new tape. It would only recognize the old tape and kept applying this to the new tape.
This is a glitch that needs to be addressed and to the best of my knowledge has not been. And since I couldn't find a full solution that worked on the forums or online, I'm posting here to detail what I found to work. It seems like a lot but it's actually really quick. The longest part is waiting for the Inventory to run.
This is also uber detailed for all level of users and while some steps seem excessive, I found them necessary in order to make it work. Hopefully someone experiencing the same problem will find this helpful.
Steps:
12-01-2015 07:11 AM
12-01-2015 08:10 AM
having all scheduled cleaning jobs fail
how did the cleaning jobs fail? what was the error message?
what library are you using?
did you export the old cleaning tape? or did you remove it manually?
12-01-2015 08:33 AM
@Larry Fine:
The cleaning job failed due to the system failing to recognize the new cleaning tape. The exact error message was:
Final error: 0xe0008234 - Library Error - attempt to clean a drive in a library with expired or bad cleaning media.
This particualr library is an EXABYTE 1 Robotic Library. And no, I did not export the old cleaning tape I did it manually.
@pkh:
That's an alternative, a valid one for sure, but the point of this post was to educate people on updating the cleaning tape if they are having problems getting a new cleaning tape recognized.
To do a barcode label is either more cost (labels) and/or time to produce a barcode label (printer / file setup).
For me and many others, it's just simplier to replace the tape, click some buttons, and run a quick scan.
12-01-2015 09:02 AM
12-01-2015 09:47 AM
For me and many others, it's just simplier to replace the tape, click some buttons, and run a quick scan.
A scan doesn't do much if you aren't using bar codes and the same slots are still occupied (regardless of the content, data or cleaning).
An inventory job of a cleaning cartridge will actually cost you one cleaning cycle of that cartridge.
12-01-2015 09:52 AM
The cleaning job failed due to the system failing to recognize the new cleaning tape. The exact error message was:
Final error: 0xe0008234 - Library Error - attempt to clean a drive in a library with expired or bad cleaning media.
This particualr library is an EXABYTE 1 Robotic Library. And no, I did not export the old cleaning tape I did it manually.
Since you stated that the cleaning cartridge had been replaced, I am assuming that that error message was NOT the result of the cartridge being inserted into the tape drive and then the tape drive reporting to BE that the cartridge was expired.
What I suspect happened was that the counter that BE keeps about the number of times that a cleaning cartridge has been used hit the upper limit (the default is 20). You then replaced the tape without BE's knowledge. Then when you attempt to clean, BE still thought that the cleaning cartridge had been used the max number of times.
Solutions/workarounds/advice:
BTW, not that it matters to this discussion, but I don't think that I see your library on the BE 15 HCL.
12-01-2015 04:56 PM
As an aside, you would find that the returns from the operation efficiency of using barcode labels far outweigh the cost and time to implement them. For example, it only take a few seconds to update the library status using scan if you are using barcode labels versus half an hour to inventory an entire library if you are not using barcode labels.