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Backup Exec 16 Fails to Backup System State on Windows 2012R2

Currently experiencing an issue while attempting to backup our Windows 2012 R2 Servers using Backup Exec 16. Trying to do a full system backup using the Backup Exec Service Account which has been granted the following User Rights:

Act as part of the Operating System

Create a Token Object

Backup Files and Directories

Restore Files and Directories

Manage audit and security logs

Logon as a Batch Job

Logon as a Service

Member of the Local Administrators Group

I have also configured AOFO to use Microsoft Software Shadow Copy Provider and deselected Enable single instance backup for NTFS volumes, Back up files and directories by following juntion points and mount points, and Back up files and directories by following symbolic links but we still receive the following errors:

Job ended: Friday, July 21, 2017 at 9:41:21 AM
Completed status: Failed
Final error: 0xe0008488 - Access is denied.
Final error category: Security Errors

For additional information regarding this error refer to link V-79-57344-33928

 

Errors
Click an error below to locate it in the job log
Backup- \\XXXXXXXXXXXXXXXX\C:V-79-57344-41488 - Due to one or more errors in \\XXXXXXXXXXXXXXXX\C:, this backup cannot be used for conversion to virtual machines, Simplified Disaster Recovery (SDR), or a complete online restore.

V-79-57344-33928 - Access is denied.

Access denied to directory ProgramData\Microsoft\Windows\SystemData\S-1-5-18\.

Directory \\XXXXXXXXXXXXXXXX\C:\ProgramData\Microsoft\Windows\SystemData\S-1-5-18 was not found, or could not be accessed.

None of the files or subdirectories contained within will be backed up.

V-79-57344-33928 - Access is denied.

Access denied to directory System Volume Information\RemoteVss\.

Directory \\XXXXXXXXXXXXXXXX\C:\System Volume Information\RemoteVss was not found, or could not be accessed.

None of the files or subdirectories contained within will be backed up.


 

Exceptions
Click an exception below to locate it in the job log
Backup- \\XXXXXXXXXXXXXXXX\C:Unable to open the item \\XXXXXXXXXXXXXXXX\C:\System Volume Information\tracking.log - skipped.

Unable to open the item \\XXXXXXXXXXXXXXXX\C:\Windows\Resources\Themes\aero\VSCache\AeroLite.msstyles_1033_96.mss - skipped.

Backup- \\XXXXXXXXXXXXXXXX\E:Unable to open the item \\XXXXXXXXXXXXXXXX\E:\System Volume Information\tracking.log - skipped.

I have also looked at the vssadmin list writers on the server and all report no errors and stable

Anyone have a solution so I can get a successful full backup including the System State?

2 Replies

Re: Backup Exec 16 Fails to Backup System State on Windows 2012R2

You need a domain admin account to backup the system state

Re: Backup Exec 16 Fails to Backup System State on Windows 2012R2

DId you correct the issue?