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Backup Exec 16 - disk consolidation - redo files found in backup host

Elarkin
Level 2

I am unable to consolidate disk after veritas backup. Error is An error occurred while consolidating disks: msg.fileio.lock. The consolidate disk was not there before the backup. When i check the datastore i see in the folder for the backup server there are .redo files belonging to the two servers requesting disk consolidation. images attached vshpere -datastore.jpgvsphere.jpg

3 REPLIES 3

sbora
Level 6
Employee Accredited Certified

Did the backup exec server reboot during backup?

Is the BE server alos a VM? Are you using hotadd method for backin up the VM's?

In BE server under disk management do you see these disks listed?

 

Did the backup exec server reboot during backup?   No 

Is the BE server alos a VM? Are you using hotadd method for backin up the VM's?  Yes it is 

In BE server under disk management do you see these disks listed? There were not showing, but when i rebooted the BE Server they showed up under disks in VSphere, they are both exchange data drives.

On bootup of the BE server the services will not start, can you tell me what account you are using to run your BE services ?

Thank you for your advise on this issue.

sbora
Level 6
Employee Accredited Certified

We have seen similar issue on another customer setup where BE server rebooted during the backup (hotadd method and BE was also on a VM).

In that case customer worked with VMware support. They dettached the disks from BE server (disk management) and later removed it from vsphere console for BE server.

For remote VM's they create a snapshot and deleted it which fixed the issue on remote VM's. 

I will recommend you to consult VMware support before following these steps as these were followed with VMware support.