01-22-2019 12:30 AM
Is anyone aware of any issue that can cause issues with establishing trust between the server and RALUS on SuSe Linux Enterprise Server 11 SP1?
I cannot add any of my SLES11 SP1 systems, when I click Add Server in the server GUI, fill in the appropriate data the GUI reports "Inserting Server" and then hangs, eventually after 20 to 30 mins. it times out with "Backup Exec cannot establish a trust because an SSL connection cannot be setup. You can...."
I cannot get any trust established, tried with different accounts, deleting certs, reinstalling s/w etc.
My other variants of Linux work fine.
I'm running RALUS 1188.1863.SP3 and Server 20.3 rev 1188
Thanks.
01-22-2019 02:30 AM
If you are only seeing the issue with your SLES servers, maybe focus on what is different about those when compared to the other Linux servers that are working - firewall etc.
Failing that, I would suggest opening a support case for further investigation.
01-23-2019 04:35 AM
I have a support case open hopefully they can help resolve.
01-29-2019 12:24 AM
Support cannot help as they request remote session which is not possible.
01-29-2019 01:43 AM
OK, but that does not mean they cannot help. There are other ways, apart from a remote session, to work on this ...
01-31-2019 03:25 AM
That is what I hoped for....
02-01-2019 03:55 AM
If you can provide me your case number, I'll look into this for you.