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Backup Exec 20.3 and RALUS on SLES 11 SP1 hanging on "Inserting Server"

netcomsecure
Level 3

Is anyone aware of any issue that can cause issues with establishing trust between the server and RALUS on SuSe Linux Enterprise Server 11 SP1?

I cannot add any of my SLES11 SP1 systems, when I click Add Server in the server GUI, fill in the appropriate data the GUI reports "Inserting Server" and then hangs, eventually after 20 to 30 mins. it times out with "Backup Exec cannot establish a trust because an SSL connection cannot be setup. You can...."

I cannot get any trust established, tried with different accounts, deleting certs, reinstalling s/w etc.

My other variants of Linux work fine.

I'm running RALUS 1188.1863.SP3 and Server 20.3 rev 1188

Thanks.

 

6 REPLIES 6

criley
Moderator
Moderator
Employee Accredited

@netcomsecure

If you are only seeing the issue with your SLES servers, maybe focus on what is different about those when compared to the other Linux servers that are working - firewall etc.

Failing that, I would suggest opening a support case for further investigation.

I have a support case open hopefully they can help resolve.

Support cannot help as they request remote session which is not possible.

criley
Moderator
Moderator
Employee Accredited

@netcomsecure

OK, but that does not mean they cannot help. There are other ways, apart from a remote session, to work on this ...

That is what I hoped for....

criley
Moderator
Moderator
Employee Accredited

@netcomsecure

If you can provide me your case number, I'll look into this for you.