Backup Exec 2010, 2014 & 15 Upgrade - Deduplication Option no longer licensed still broken...

[deejerydoo]

This was first identified as a problem when doing an in-place upgrade of Backup Exec, from 2012 to 2014 (I expect it will have been an issue between 2010 and 2012 too, due to the similar code bases).

This article describes the issue and gives the fix: https://www-secure.symantec.com/connect/forums/backup-exec-upgrade-2012-2014-deduplication-option-er...

This issue suggests a packaging bug for the product that hasn't been fixed for several generations of the product. Backup Exec is creating a registry sub key for PureDisk even if you do not sect the Deduplication Option to be installed. Any future, in place, upgrades of the product detect this key and assume you are using/trying to use an unlicensed feature.

The fix given in the above (now locked) article still works.

[dfeifer]

Thank you for this. I had the same exact issue as the OP from the other thread. On the plus side it does not appear that the puredisk entry in the registry was repopulated after the 15 upgrade. Though, we will have to see what the future service packs and updates do.