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Backup Exec 2010 R2 Mac Snow Leopard Agent

Dear all,

i am new in thie forum and hope to find an answer for my problem.

I just installed the new Backup Exec Agent on our Snow Leopard Server using the Backup Exec 2010 R2 version. The installation worked fine without errors. Only the Group "admin" was not added to the snow leopard server. So i added the group manually described in the Admin Guide. The only problem is the short term name of the group is "backup" because the short term name "admin" is already in use.
I have got the problem that i can not add the snow leopard server to the management server with the error, wrong username or password. Is this becaus of the short term name "bacup"? Is it possible to use/configure a different group on the snow leopard server.

Hope anyone can help me
Regards
Patrick
3 Replies

What do you get as error

What do you get as error message: does it show you "kGotAuthenticationFailure"
or 
"Authentication failed" message right below the password dialog in red.

You should be authenticating with the directory admin account. diradmin and the password that is associated with it. In snow leopard the directory utility was moved to /System/Library/CoreServices.

Please post with as much information as you can if it doesn't resolve the issue

I tried to authenticat using

I tried to authenticat using the diradmin user from our Management Server without success. The error message i get on the Management Server is (itranslaed it from german actually we`ve got an german Management Server):

During discovering of the XXXXXX Server an error occured. The given authentification login account is not valid. Be shure you are using the correct usename and password and try again.

I also changed the password for the diradmin user with passwd in order to be shure using th correct password.

Here you can see the logfiles of the installation:

installrams.log:

VxIF::Info:: Entering Installer:Smiley Tonguerompt_for_target_systems
VxIF::Info:: Entering Installer::check_system_names
VxIF::Info:: Exiting Installer::check_system_names
VxIF::Info:: Entering Installer::initial_target_systems_check
VxIF::Info:: Entering Entered Installer::validate_target_host
VxIF::Info:: Entering ProductHelper::is_os_supported
VxIF::Info:: Exiting Installer::validate_target_host rc  1
VxIF::Info:: Entering RALUSDarwin::check_system_names
VxIF::Info:: Exiting Installer::initial_target_systems_check
VxIF::Info:: RALUS is not licensable.
VxIF::Info:: Entering ProductHelper::get_product_packages
VxIF::Info:: Entering ProductHelper::get_product_packages_ordering
VxIF::Info:: Entering CPICommon::check_for_required_spaces
VxIF::Info:: Entering SpaceMgr::check_for_required_spaces
VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages
VxIF::Info:: Entering ProductHelper::get_product_packages_ordering
VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product_packages
VxIF::Info:: Entering CPICommon::check_packages_on_media
VxIF::Info:: Entering CPIDarwin::get_native_package_file
VxIF::Info:: Entering ProductHelper::get_package_location
VxIF::Info:: Entering ProductHelper::get_package_compression_type
VxIF::Info:: Entering ProductHelper::get_package_compressed_filename
VxIF::Info:: Checking ./RALUS/rpms/Darwin/VRTSralus.tar.gz on .
VxIF::Info:: Checking /var/root/Agent/RALUSx86/pkgs/Darwinx86/VRTSralus.tar.gz on .
VxIF::Info:: Entering ProductHelper::get_package_compressed_filesize
VxIF::Info:: Entering ProductHelper::get_package_location
VxIF::Info:: Entering ProductHelper::get_package_compressed_filename
VxIF::Info:: Entering SpaceMgr::calculate_required_spaces_for_product_patches
VxIF::Info:: Raising /var space by 7406 for largest copied package
VxIF::Info:: /var + 7406 = 9506
VxIF::Info:: return Available if Mounted equals /tmp
VxIF::Info:: return 476387812 if / equals /tmp
VxIF::Info:: return 396036204 if /Volumes/Work equals /tmp
VxIF::Info:: return 292811076 if /Volumes/Archiv equals /tmp
VxIF::Info:: return 5269393644 if /Volumes/Time equals /tmp
VxIF::Info:: No /tmp volume on XXXXXXXXXXXXX
VxIF::Info:: adding 1000 KB required to / = 2100
VxIF::Info:: return Available if Mounted equals /opt
VxIF::Info:: return 476387812 if / equals /opt
VxIF::Info:: return 396036204 if /Volumes/Work equals /opt
VxIF::Info:: return 292811076 if /Volumes/Archiv equals /opt
VxIF::Info:: return 5269393644 if /Volumes/Time equals /opt
VxIF::Info:: No /opt volume on XXXXXXXXXXXXX
VxIF::Info:: adding 42000 KB required to / = 44100
VxIF::Info:: return Available if Mounted equals /usr
VxIF::Info:: return 476387812 if / equals /usr
VxIF::Info:: return 396036204 if /Volumes/Work equals /usr
VxIF::Info:: return 292811076 if /Volumes/Archiv equals /usr
VxIF::Info:: return 5269393644 if /Volumes/Time equals /usr
VxIF::Info:: No /usr volume on XXXXXXXXXXXXX
VxIF::Info:: adding 1000 KB required to / = 45100
VxIF::Info:: return Available if Mounted equals /var
VxIF::Info:: return 476387812 if / equals /var
VxIF::Info:: return 396036204 if /Volumes/Work equals /var
VxIF::Info:: return 292811076 if /Volumes/Archiv equals /var
VxIF::Info:: return 5269393644 if /Volumes/Time equals /var
VxIF::Info:: No /var volume on XXXXXXXXXXXXX
VxIF::Info:: adding 9506 KB required to / = 54606
VxIF::Info:: return Available if Mounted equals /
VxIF::Info:: return 476387812 if / equals /
VxIF::Info:: / on XXXXXXXXXXXXX requires 54606 KB and has 476387812 KB available
VxIF::Info:: Exiting CPICommon::check_for_required_spaces
VxIF::Info:: Installing RALUS on XXXXXXXXXXXXX...
VxIF::Info:: Entering RALUSDarwin:Smiley Tonguere_product_install
VxIF::Info:: Entering RALUSDarwin::_ralus_darwin_shutdown_ralus
VxIF::Info:: Default init script path set to: /Library/StartupItems/VRTSrams
VxIF::Info:: Entering RALUSCommon:Smiley Tonguere_product_install
VxIF::Info:: Entering RALUSCommon::_ralus_is_root_user
VxIF::Info:: Target OS name: Darwin
VxIF::Info:: Checking for 'root' user during install via: /usr/bin/id -un.
VxIF::Info:: Results: root.
VxIF::Info:: Entering RALUSCommon::_ralus_is_BELS_installed
VxIF::Info:: Target OS name: Darwin
VxIF::Info:: Entering RALUSCommon::_ralus_is_port_10000_in_use
VxIF::Info:: Target OS name: Darwin
VxIF::Info:: Check for Port 10000 on Target Server using: netstat -an | grep .10000
VxIF::Info:: Entering RALUSCommon::_ralus_migrate_MediaServers
VxIF::Info:: Target OS name: Darwin
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering ProductHelper::get_product_packages_ordering
VxIF::Info:: Entering CPICommon::install_product_packages
VxIF::Info:: Entering CPICommon::compute_package_status
VxIF::Info:: Entering CPICommon::check_for_existing_package
VxIF::Info:: Entering CPIDarwin::get_instpkgvers
VxIF::Info:: Found version not installed
VxIF::Info:: Exiting CPICommon::check_for_existing_package
VxIF::Info:: Exiting CPICommon::compute_package_status
VxIF::Info:: Entering CPICommon::check_for_patches
VxIF::Info:: Entering CPICommon::check_for_os_patches
VxIF::Info:: Entering CPICommon::check_for_required_os_patches
VxIF::Info:: Installing package VRTSralus 13.0.4164 on XXXXXXXXXXXXX.
VxIF::Info:: Entering CPICommon::copy_files_to_target_host
VxIF::Info:: Entering CPICommon::uncompress_files_on_target_host
VxIF::Info:: Uncompressing /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar.gz on host XXXXXXXXXXXXX.
VxIF::Info:: Extracting /var/tmp/vxif/RALUS/VRTSralus/VRTSralus.tar on host XXXXXXXXXXXXX.
VxIF::Info:: Entering CPICommon:Smiley Tonguere_package_patch_install
VxIF::Info:: Entering ProductHelper:Smiley Tongueackage_base_installer
VxIF::Info:: Entering CPIDarwin::install_native_package
VxIF::Info:: Getting build_version file
VxIF::Info:: Entering CPICommon::check_for_existing_package
VxIF::Info:: Entering CPIDarwin::get_instpkgvers
VxIF::Info:: Found version not installed
VxIF::Info:: Exiting CPICommon::check_for_existing_package
VxIF::Info:: /bin/cp -L -Rp /var/tmp/vxif/RALUS/VRTSralus//opt/VRTSralus/build_version /var/SYMCif/RALUS/VRTSralus_build_version
VxIF::Info:: Adding the package /bin/cp -L -Rp /var/tmp/vxif/RALUS/VRTSralus/* /
VxIF::Info:: /bin/echo /var/SYMCif/RALUS/VRTSralus_TOC.txt >> /var/SYMCif/RALUS/VRTSralus_TOC.txt
VxIF::Info:: Add the build version information to the TOC /bin/echo /var/SYMCif/RALUS/VRTSralus_build_version >> /var/SYMCif/RALUS/VRTSralus_TOC.txt
VxIF::Info:: Exiting CPIDarwin::install_native_package - success
VxIF::Info:: Entering CPIDarwin::get_instpkgvers
VxIF::Info:: Found version 13.0.4164
VxIF::Info:: VRTSralus successfully added to XXXXXXXXXXXXX
VxIF::Info:: Entering ProductHelper:Smiley Tongueackage_base_installer
VxIF::Info:: Entering CPICommon:Smiley Tongueost_package_patch_install
VxIF::Info:: Entering ProductHelper:Smiley Tongueackage_base_installer
VxIF::Info:: Entering CPICommon::cleanup_temporary_directory
VxIF::Info:: All packages for RALUS successfully installed on XXXXXXXXXXXXX.
VxIF::Info:: Exiting CPICommon::install_product_packages
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::get_product_version
VxIF::Info:: Entering RALUSDarwin:Smiley Tongueost_product_install
VxIF::Info:: Entering RALUSDarwin::_ralus_darwin_do_init_scripts
VxIF::Info:: Default init script path set to: /Library/StartupItems/VRTSrams
VxIF::Info:: Creating /Library/StartupItems/VRTSrams via: mkdir /Library/StartupItems/VRTSrams.
VxIF::Info:: Creating RAMS StartupItems Folder was successful.
VxIF::Info:: Creating /Library/StartupItems/VRTSrams/VRTSrams via: cp /opt/VRTSralus/bin/VRTSralus.init /Library/StartupItems/VRTSrams/VRTSrams.
VxIF::Info:: Copying new initialization script was successful.
VxIF::Info:: Change file permissions /Library/StartupItems/VRTSrams/VRTSrams via: chmod 544 /Library/StartupItems/VRTSrams/VRTSrams.
VxIF::Info:: vxif_dor result:
VxIF::Info:: Creating /Library/StartupItems/VRTSrams/StartupParameters.plist via: cp /opt/VRTSralus/bin/StartupParameters.plist /Library/StartupItems/VRTSrams/StartupParameters.plist.
VxIF::Info:: Copying new RALUS StartupParameters.plist was successful.
VxIF::Info:: Change file permissions /Library/StartupItems/VRTSrams/StartupParameters.plist via: chmod 544 /Library/StartupItems/VRTSrams/StartupParameters.plist.
VxIF::Info:: vxif_dor result:
VxIF::Info:: Entering RALUSDarwin::_ralus_darwin_change_group_owner
VxIF::Info:: Result for 'chown -R root:wheel /opt/VRTSralus' :
VxIF::Info:: Result for 'chown -R root:wheel /private/etc/VRTSralus' :
VxIF::Info:: Result for 'chown -R root:wheel /private/var/VRTSralus' :
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: Entering RALUSCommon::create_product_install_config
VxIF::Info:: Entering RALUSCommon::create_configfiles
VxIF::Info:: Entering RALUSCommon::get_product_title
VxIF::Info:: RALUS successfully configured on XXXXXXXXXXXXX
VxIF::Info:: RALUS successfully installed on XXXXXXXXXXXXX
VxIF::Info:: RALUS has been successfully installed on all target hosts.VxIF::Info:: Local System: OSX-Server
---------------------------------------------------------------------------------------------------------------------------------------------------------

installrams902080456.response

#
# Installation Context
#
[context]
TASK = install
PROGRAM = installrams
PRODUCT =
USESSH = 0
SYSTEMS = XXXXXXXXXXXXX
NOCONFIG =
UPI = RALUS
HOST = RALUS
###############################################
#
# installrams configuration values:
#
[config]
------------------------------------------------------------------------------------------------------------------------------------------

Is there a logfile on the Snow Leopard Server in order to see any authentification issues?

It looks like it is working

It looks like it is working now. The mistake i obviously did was i used the login creditail like this:

"ip adress of the server"\username this seems to be wrong. I tried using only "username" without "ip adress of the server"\ and it looks like ist is working. I can now browse the Snow Leopard Server from the management server.

I used the account member of the group admin i added after the installation of the agent on the Snow Leopard Server. the diradmin account did not work. Perhaps this is because the Directory Service is running but not in use and therefore perhaps not configured correctly. Actually i am not very confirm in Directory Services with Snow Leopard.

Nevertheless it seems it is working now. I will post tomorrow if the backup job was running successfully.