Backup Exec 2010 R3 - Job stop and do nothing.

[GrzegorzNw]

Hello

We are using Backup Exec 2010 R3 to backup Microsoft Exchange 2007.

When job makes snapshot processing:

1. First Storage Group - is ok

2. Second Storage Group - is ok

3.   SOURCE: exchange server\D:    (backup of drive D:)

      DESTINATION: Media created 2015-02-19 .....

      CURRENT DIRECTORY:    \MessageTracking

      CURRENT FILE: MSGTRKM20150219-1.LOG      ( this is a Exchange Message Tracking Log )

Job stops and do nothing. It's waiting and waiting on this file. I must cancel job because it will be waiting for infinity.

What can i do whith this ? 

[VJware]

Pls do ensure Advanced Open File option isn't enabled for the Exchange backup job.

[GrzegorzNw]

Hello

Advanced Open File option is disabled.

Advanced Open File

Use Advanced Open File Option: No

Microsoft Exchange

Exchange Server backup method:	Full - Database & Logs (flush committed logs)
Mailbox backup method:	Full - Back up messages - Reset archive bit

[VJware]

Try creating a new backup which has only the D:\ as backup selections and keep AOFO on. If running any AV, set it to exclude from scanning the BE processes. Does this backup complete successfully ?

Secondly, do NOT enable Mailbox backup method. This is not recommended and instead enable GRT.

[GrzegorzNw]

GRT is enabled.

Preform consistency check - enabled

Continue with backup if consistency fail - enabled

[VJware]

Have you ran a backup job of just the D:\ with AOFO on as suggested earlier ?

[VJware]

Does the native Windows backup of the D:\ volume complete successfully ?
 

[GrzegorzNw]

I tried to enable AOFO for all job - nothing change, backup stop and waiting for infinity.

Only for D:  - I will try later.

[GrzegorzNw]

I checked native windows backup - I did it without any problems.

[VJware]

Ok, so Windows backup completes successfully.

Create a new backup job from Backup Exec with AOFO on and only for D:\ volume. Does this complete successfully now ?

[GrzegorzNw]

I have created new backup job only for D:\ volume without AOFO.

It also did without any problems.

[VJware]

Great. Now setup two backup jobs.

1) Without AOFO and select only the Exchange Information Store and their DBs.

2) With AOFO on and select the C:\, D:\, System State etc of the Exchange server.

Do ensure these backup jobs do not conflict with their run timings and all should be good.

[GrzegorzNw]

Both of these jobs did without any problems.

But my orginal backup job scheduled to do everyday still stop and waiting, waiting waiting.....

[VJware]

Ideally, you should be splitting off the Exchange Information Store & its DBs from the rest of the drives since Exchange resource does not require AOFO whereas the drives requires AOFO.

I would recommend to keep these two new jobs and remove the original job.
 

[GrzegorzNw]

It's strange because 3 months ago backup was doing perfect - without any problems.

We didn't change anything and now backup freezing and waiting for infinity.