10-09-2014 06:48 AM
Hi all,
Full scenario:
We did a P2V since the hardware was outdated.
Everything remained the same, IP, name, the lot.
Offcourse we uninstalled Backup Exec since we'd need a physical machine to use the tape robot.
What we did was
For some reason the notifications aren't sent out anymore, the jobs won't chain anymore like they used to, sometimes they do, sometimes they don't..
Main issue, or worst error is, no backup at all..
Error:
"Woensdag - Excluding ABNSQL01 -- The job failed with the following error: The network connection to the Backup Exec Remote Agent has been lost. Check for network errors."
Job log:
Job ended: donderdag 9 oktober 2014 at 9:53:42
Completed status: Failed
Final error: 0xe00084f8 - The network connection to the Backup Exec Remote Agent has been lost. Check for network errors.
Final error category: Resource Errors
For additional information regarding this error refer to link V-79-57344-34040
I have no more ideas left...
The error makes no sense at all, there is no loss of connectivity..
What to do?
Thanks in advance
Note: we did not copy over the catalogs to the ML G6 server, just the config files etc..
Note2: all remote agents are on the same version as the backup exec server + also disabled symantec endpoint protection on the backup exec server, read somewhere this might also cause this issue...
Solved! Go to Solution.
10-09-2014 08:02 AM
Hi LunAds,
If I understood your environment correctly, you have installed Backup exec 2010 R3 SP4 on a Win Server 2012 Standard. However, Backup Exec 2010 R3 (With any Service Pack) is not supported to be installed as the media server on Win Server 2012 (any edition).
Please check the link:
Backup Exec Support for Windows Server 2012 and 2012 R2
http://www.symantec.com/docs/TECH196108
This may or may not be directly related to your errors/issues, but the correct issue can only be diagnosed if we are running Backup Exec in a compatible environment.
Thanks!!
10-09-2014 06:49 PM
10-10-2014 12:41 AM
Hi LunAds,
Yes, the better option would be to install BE 2014 on your Win Server 2012. However, you don't have to uninstall BE 2010. You just need to upgrade BE 2010 directly to BE 2014 (Trial Version = 60 Days) and accomplish what you need.
Few steps to perform as safety measures:
Note: Upon successful upgrade you can delete the Data and Catalogs folder which you copied at the temporary location.
Thanks!!
10-11-2014 04:22 AM
So, I've completely reinstalled the server to Win2008 R2 std.
I've split up all jobs, per server, per day.
Error:
I will now apply this soluition:
http://www.symantec.com/business/support/index?page=content&id=TECH160574
And re-run the job now.
10-09-2014 07:58 AM
run a repair of the Backup Exec installation from Programs and Features .
10-09-2014 08:02 AM
Hi LunAds,
If I understood your environment correctly, you have installed Backup exec 2010 R3 SP4 on a Win Server 2012 Standard. However, Backup Exec 2010 R3 (With any Service Pack) is not supported to be installed as the media server on Win Server 2012 (any edition).
Please check the link:
Backup Exec Support for Windows Server 2012 and 2012 R2
http://www.symantec.com/docs/TECH196108
This may or may not be directly related to your errors/issues, but the correct issue can only be diagnosed if we are running Backup Exec in a compatible environment.
Thanks!!
10-09-2014 01:38 PM
@sym-crazy: yes, you're correct.
Hmm.
What would be my best bet?
The ML G6 is a temporary server.
Our customer wants to use the older ML G5 within 1 month as backuper server.
The reason we are the G6 as temporary is that the customer wants the old ML G5 to stay intact for 1 month, in case we have to revert the P2V and so on...
So, the way I see it, I have 2 options:
What would be my best bet?
The reason we still need a physical server is for the backup robot and yes.. unfortunately a fax... (GFI faxmaker).
Which is also making trouble, probably 'cuz of the server 2012...
10-09-2014 06:49 PM
10-10-2014 12:13 AM
is there a limit in the amount of agents you can use in the BE2014 trial?
Because that will likely be the fix for us then, since its a 60 day trial.
10-10-2014 12:15 AM
10-10-2014 12:18 AM
Install the 2014 trial, then you don't have to reinstall the entire server.
10-10-2014 12:21 AM
Trial is basically the same as the full version, it is only limited in time
10-10-2014 12:41 AM
Hi LunAds,
Yes, the better option would be to install BE 2014 on your Win Server 2012. However, you don't have to uninstall BE 2010. You just need to upgrade BE 2010 directly to BE 2014 (Trial Version = 60 Days) and accomplish what you need.
Few steps to perform as safety measures:
Note: Upon successful upgrade you can delete the Data and Catalogs folder which you copied at the temporary location.
Thanks!!
10-10-2014 01:12 AM
10-10-2014 01:49 AM
Let LunAds decide what he wants to choose...all these are suggestions. Finally it's him to decide and opt.
10-10-2014 02:27 AM
Since it's a temporary server, I'd would have done this:
After 1 month, reinstall their old ML 350 G5 and then get everything back on 2008.
Boss made me now reinstall the G6, which is a lot of time for a server which will only run for a month.
But thanks for the advice.
I'll get back here if the backup won't run.
10-11-2014 04:22 AM
So, I've completely reinstalled the server to Win2008 R2 std.
I've split up all jobs, per server, per day.
Error:
I will now apply this soluition:
http://www.symantec.com/business/support/index?page=content&id=TECH160574
And re-run the job now.
10-11-2014 11:27 AM
..in future, please include the link from the TN where you copied and pasted from. Otherwise you're plagiarising by passing off an official Symantec TN as your own...
http://www.symantec.com/docs/TECH67296
Thanks!
10-13-2014 12:38 AM
Backup success!
Can be closed!
Thanks!
10-13-2014 02:24 AM
...you need to mark the thread that helped you find the solution in orer for that person to be recognised for it.
Thanks!
10-13-2014 02:31 AM
Marked all posts that helped :)
10-13-2014 02:44 AM
Thanks very much!
10-29-2014 07:57 AM
Still 1 more problem, made new thread:
please read:
https://www-secure.symantec.com/connect/forums/be-2010-r3-sp4-not-detecting-tapeloader-after-changing-tapes