Backup Exec 2010 R3 pops up logon account selection while trying to connect to Ubuntu Server

[MTV]

Hello,

I just upgraded toBackupExec  2010R3 on a Win 2k8 R2  virtual machine with no problem. I currently have a dozens Ubuntu Servers I need to backup.I have installed a Ubuntu server 12.04 as a test machine. I have installed the RALUS (remote agent for linux servers) version 5204.4 on the linux server with the help from following link https://www-secure.symantec.com/connect/forums/how-install-backupexec-2010-agent-debian-ralus. Everything went well.

When trying to creat a job from the BackupExec Media server I receive the following "logon Account Selection" pop up windows:

I  can successfully

• ping the Media server from the Ubuntu server and vice versa.
• logon to the Ubuntu server with username: root and with the same password set in the logon account selection
• start VRTSralus service

Output of ralus.cfg

I may have missed something somewhere and I can't just seem to figure it out? Any help will be appreciated.

[CraigV · Accepted solution]

Hi,

It's not a connectivity problem...it appears that your versionof Ubuntu 12.04 is not supported by BE 2010 R3. You can confirm this on the link below:

http://www.symantec.com/business/support/index?page=content&id=TECH137682

Might be worth your while adding this in as an Idea on the section below:

https://www-secure.symantec.com/connect/backup-and-recovery/ideas

Thanks!