Backup Exec 2010 Won't Recognize New Barcodes

[DonChico]

We are running BE 2010 with a Qualstar tape library using Quantum Ultrum LTO5 tapes.  The library sees all the tapes with barcodes that start with four zeros:  Example (000043L5).  We just added 5 new tapes with barcodes starting with higher numbers and only 3 zeros: Example (000110L5).  After importing the new media, BE is not seeing the new barcodes but does recognize the new media if I manually inventory the slots and will also let me manually label the media.  Why won't it recognize the new barcodes?

[CraigV · Accepted solution]

Hi,

Check your barcode rules and make sure they are correct...

Check the link below for further reference:

http://www.symantec.com/business/support/index?page=content&id=TECH92890

Also make sure you're using the Symantec drivers for your tape drive to rule out anything if you're using the manufacturer's drivers for whatever reason.

Thanks!

[pkh]

I don't know about Quantum libraries, but for HP libraries, there is a setting in the library which states how many characters of the barcode label is recognised.  Access your Quantum library using the Web interface and see whether you can find a similiar setting.  If there is such a setting, you should change it to 8 characters.  You might want to consult your Quantum vendor on this matter.