Solved: Backup Exec 2010 and NetApp Restore error: 0xe000f...

DavidItlantian · ‎04-27-2014

Hi All,

I'm trying to restore VEEAM Backup files from tape and redirecting the files to a NetApp SAN but am getting the error message in the title.

The Symantec service account has been give local administrator access on the SAN and the trusted hosts on the SAN have been set to allow all:
trusted.hosts *

I've also tried using a local NetApp admin account but i'm still getting the access is denied message when trying to save to, or select the SAN as a restore point.

See below output from SGMON:

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BENGINE: [04/28/14 09:03:42] [0000] [32724] [server] - Queried Device: \\BKP-01\E$
BENGINE: [04/28/14 09:03:42] [0000] [32724] [server] - Exit SetTargetDeviceName - deviceName: [\\san-01\tape$]
BENGINE: [04/28/14 09:03:42] [0000] [32724] [loops] - NDMPAgentConnector:SetupConnection(): Data Server = BKP-01
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - ndmpConnectEx: 'BKP-01' resolves to the local machine itself. So, we will try and connect to a loopback address ...
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - ndmpConnectEx : Control Connection information: A connection was established between end-points [::1]:51563 and [::1]:10000.
BEREMOTE: [04/28/14 09:03:42] [0000] [15556] [ndmp\ndmpcomm] - ndmpRun: Control connection accepted : connection established between end-points [::1]:10000 and [::1]:51563
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpsrvr] - sslOpen() : Opening SSL for: 00000000E2C3070F
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpclient] - NDMP version 3 connection CONNECTED
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpsrvr] - sslOpen(): certinfo = 00000000E2CDF07F ; sslConn = 00000000E2C1361F
BENGINE: [04/28/14 09:03:42] [0000] [32724] [loops] - NDMPAgentConnector::AuthenticateClient(): Using SSPI authentication with SLA/DLA as a fallback
BENGINE: [04/28/14 09:03:42] [0000] [32724] [loops] - NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): Attempting SSPI authentication...
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpclient] - connectClientAuth(): agent is on local loopback, skipping SSL connection...
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - NDMP_SSPI: InitializeSecurityContext status 0x00090312 in 0 out 55
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpcomm] - NDMP_SSPI: AcceptSecurityContext status 0x00090312 in 55 out 220
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - NDMP_SSPI: InitializeSecurityContext status 0x00000000 in 220 out 88
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpcomm] - NDMP_SSPI: AcceptSecurityContext status 0x00000000 in 88 out 0
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpcomm] - NDMP_SSPI: Security Package Name: NTLM
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpcomm] - NDMP_SSPI: client authenticated as backupexec
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpcomm] - CreateAnonymousSID: sid is S-1-5-7
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpcomm] - IsUserAnonymous() returns FALSE
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - NDMP_SSPI: client authenticated with server
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpsrvr] - ndmpdConnectClientAuth(): agent is on local loopback, skipping SSL connection...
BEREMOTE: [04/28/14 09:03:42] [0000] BECryptoInit: BECrypto non-FIPS mode successfully enabled.
BENGINE: [04/28/14 09:03:42] [0000] BECryptoInit: BECrypto non-FIPS mode successfully enabled.
BENGINE: [04/28/14 09:03:42] [0000] [32724] [loops] - NDMPAgentConnector::ConnectAuthUseSSPIasDefault(): SSPI authentication success.
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpsrvr] - Resolve Device Name for: \\san-01\tape$
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [fsys\shared] - FS_ResolveDevName: [\\san-01\tape$]
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [fsys\mb2] - MB2-Resolve returned 1
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [fsys\notes2] - Notes Agent:CLNFileSystem::ResolveDeviceName
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [fsys\adc] - ADC_ResolveDeviceName: pid = 33612, checking \\san-01\tape$
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [beutil] - ApplyRegExp(): Invalid input (\\cbr-san-01\tape$). Parsing Failed.
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [beutil] - GoodEvName(): Invalid EV device (\\san-01\tape$).
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [beutil] - ApplyRegExp(): Invalid input (\\san-01\tape$). Parsing Failed.
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [beutil] - GoodEvName(): Invalid EV device (\\san-01\tape$).
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [beutil] - Input Error (e000fe23) for Type: (43)
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [fsys\ev] - EVM_ResolveDeviceName: Function Enter
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [beutil] - ApplyRegExp(): Invalid input (\\san-01\tape$). Parsing Failed.
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [fsys\ev] - EVM_ResolveDeviceName: Invalid device name (\\san-01\tape$). Parsing Failed.
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [fsys\ev] - EVM_ResolveDeviceName: Function Exit
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [fsys\ntfs] - Not valid device name : \\san-01\tape$
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpsrvr] - Device Name: \\san-01\tape$('san-01' '14' '3' '5' '0')
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpsrvr] - sslClose() : Closing SSL for: 00000000E2C3070F
BENGINE: [04/28/14 09:03:42] [0000] [32724] [loops] - NDMPAgentConnector::EndConnection(): Data Server = BKP-01
BENGINE: [04/28/14 09:03:42] [0000] [32724] [loops] - In CustomReordereBSD.
BENGINE: [04/28/14 09:03:42] [0000] [32724] [server] - Enter RestoreMessageHandler::GetMachineName
BENGINE: [04/28/14 09:03:42] [0000] [32724] [server] - Exit GetMachineName - Machine name: [san-01]
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpcomm] - NDMP_SSPI: reverted to user SYSTEM
BENGINE: [04/28/14 09:03:42] [0000] [32724] [server] - Enter RestoreMessageHandler::GetMachineName
BENGINE: [04/28/14 09:03:42] [0000] [32724] [server] - Exit GetMachineName - Machine name: [san-01]
BENGINE: [04/28/14 09:03:42] [0000] [32724] [loops] - NDMPAgentConnector:SetupConnection(): Data Server = san-01
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [BESocket] - @@@@@@@MyCloseSocket called with sockfd = 1580(0x62c) retval = 0
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\tpfmt] - FreeFormatEnv( cur_fmt=0 )
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\tpfmt] - FreeFormatEnv( cur_fmt=0 )
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpsrvr] - sslClose() : Closing SSL for: 00000000E2C3070F
BEREMOTE: [04/28/14 09:03:42] [0000] [33652] [ndmp\ndmpsrvr] - sslClose() : certinfo = 0 ; sslConn = 0
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - Could not resolve the "bews-ndmp" or the "ndmp" service, error code: 10109, using port 10000
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - ndmpConnectEx: Querying the neighbour advertisement cache to discover information on 'san-01' ...
BENETNS: [04/28/14 09:03:42] [0000] [27812] NRDS API - client connected.
BENETNS: [04/28/14 09:03:42] [0000] [27812] NRDS API - client disconnected.
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpcomm] - ndmpConnectEx : Control Connection information: A connection was established between end-points 10.9.10.159:51565 and 10.9.10.201:10000.
BKUPEXEC: [04/28/14 09:03:41] [0035] [Info] VSN received: type = ACTJOBEX_UPDATE
BKUPEXEC: [04/28/14 09:03:41] [0035] [Debug] VSN is an ADD
BKUPEXEC: [04/28/14 09:03:41] [0035] [Debug] VSN added to queues
BKUPEXEC: [04/28/14 09:03:41] [0035] [Info] VSN received: type = SCHJOB_UPDATE
BKUPEXEC: [04/28/14 09:03:41] [0035] [Debug] VSN is a MODIFY
BKUPEXEC: [04/28/14 09:03:41] [0035] [Debug] VSN added to queues
BKUPEXEC: [04/28/14 09:03:41] [0035] [Info] VSN received: type = CATALOG_UPDATE
BKUPEXEC: [04/28/14 09:03:41] [0035] [Debug] No handler registered for this VSN - ignoring
BENGINE: [04/28/14 09:03:42] [0000] [32724] [ndmp\ndmpclient] - NDMP version 4 connection CONNECTED
BKUPEXEC: [04/28/14 09:03:42] [0035] [Info] VSN received: type = CATALOG_UPDATE
BKUPEXEC: [04/28/14 09:03:42] [0035] [Debug] No handler registered for this VSN - ignoring
BENGINE: [04/28/14 09:03:43] [0000] [32724] [ndmp\ndmpcomm] - ERROR: 4 Error: Connection has not been authorized
BENGINE: [04/28/14 09:03:43] [0000] [32724] [ndmp\ndmpcomm] - ERROR: 4 Error: Connection has not been authorized
BENGINE: [04/28/14 09:03:43] [0000] [32724] [ndmp\ndmpclient] - *** getLastNDMPError Calling to get last NDMP Error.
BENGINE: [04/28/14 09:03:43] [0000] [32724] [ndmp\ndmpcomm] - ERROR: 4 Error: Connection has not been authorized
BENGINE: [04/28/14 09:03:43] [0000] [32724] [ndmp\ndmpclient] - getAuthenticationError: ERROR returning: 0x4, 4
BENGINE: [04/28/14 09:03:43] [0000] [32724] [loops] - NDMPRAHostRestoreEngine::ConnectToDataServer() failed. Error = 0xE0008488.
BENGINE: [04/28/14 09:03:43] [0000] [32724] [loops] - NDMPHostRestoreEngine:ConnectToDataServer() failed for machine cbr-san-01. Skipping BSDs for this machine.
BENGINE: [04/28/14 09:03:43] [0000] [32724] [server] - Removing 'Restore 00100' from status update list
BENGINE: [04/28/14 09:03:43] [0000] [32724] [server] - Updating status for: 'Restore 00100' (0x18 0x0)
BENGINE: [04/28/14 09:03:43] [0000] [32724] [server] - Status for: 'Restore 00100' updated
BENGINE: [04/28/14 09:03:43] [0000] [32724] [server] - Merging of BE / VSR Job Logs not necessary for this Type of Job
BENGINE: [04/28/14 09:03:43] [0000] [32724] [server] - Ending job 'Restore 00100' with error status (-536805847)

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Any help would be appreciated.

Regards

David

pkh · ‎04-28-2014

Did you disable NDMP on the NetApp?

Although this is more related to backing up a NetApp, you might want to see whether any of these suggestions help.

https://www-secure.symantec.com/connect/forums/netapp-san-not-able-backup#comment-8352731

View solution in original post

pkh · ‎04-28-2014

Did you disable NDMP on the NetApp?

Although this is more related to backing up a NetApp, you might want to see whether any of these suggestions help.

https://www-secure.symantec.com/connect/forums/netapp-san-not-able-backup#comment-8352731

Colin_Weaver · ‎04-28-2014

Just to confirm pkh's point

1) Share level (CIFS) restores on a filer or NAS that in itself supports NDMP do need the NDMP Protocol to be disabled in the same way that you must do in order to backup over CIFS from such a device.

2) If you are trying to restore data actually using the NDMP option then the data MUST have been backed up with the NDMP Option as well.

3) At least one of the relatively recent versions of OnTap did cause problems for CIFS backups and restores in that even with the NDMP Option disabled some kind of response was being returned to a Port 10,000 request. The solution to this was either use a software firewall on the BE media server to block outbound requests to 10,000 against only the IP addresss of the NetApp, although I believe this was eventually fixed by installing an updated version of OnTap. (make sure you look at our HCL/SCL documents if updating OnTap)

CraigV · ‎04-28-2014

...simple solution if you have the disk space locally on the media server is to restore to disk, and then copy to the NetApp.

Thanks!

DavidItlantian · ‎04-29-2014

Thanks Colin/pkh,

I'm certain that the data wasn't backed up using the NDMP option.

I've disabled NDMP on the NetApp and will get back with the results soon.

The Symantec community is awesome by the way =)

David

DavidItlantian · ‎04-29-2014

Hi Craig,

Unfortunately, I don't have enough disk space on the media server :(

Thanks

David

DavidItlantian · ‎05-08-2014

Hi Guys,

It looks like this has done the trick.

Thanks for the info. I'm really liking the symantec help community.

Regards

David

VOX

Backup Exec 2010 and NetApp Restore error: 0xe000fe29 - Authentication failed on connection to the server. Make sure that the user account has the appropriate permissions and that the password was typed correctly.