01-29-2014 05:17 AM
Hi
i have a customer with Backup Exec 2010 and Caso and 2 DataDomains from EMC
and 2 Media Servers.
Now the customer wants to upgrade to 2012 because
he wants to update ESX/vCenter to version 5.5
1) Could you tell me what i have to looking for, or if there are any kind of guides (upgrade guides)for this process?
2) Or could you also tell me: will this undertaking be supported with BUE 2012 and VMware 5.5?
3) How will the CASO be upgraded?
Best regards
Lucas
Solved! Go to Solution.
01-29-2014 05:34 AM
Hello Lucas,
Please check these technotes for each question
1) Could you tell me what i have to looking for, or if there are any kind of guides (upgrade guides)for this process?
--> http://www.symantec.com/docs/HOWTO73273 : About upgrading from previous versions of Backup Exec
http://www.symantec.com/docs/TECH180232 : Backup Exec 2012 Upgrade Guide.
2) Or could you also tell me: will this undertaking be supported with BUE 2012 and VMware 5.5?
--> Yes. With SP3 of BE 2012 Vmware5.5 is supported
3) How will the CASO be upgraded?
--> http://www.symantec.com/docs/TECH178278 : Upgrading to Central Administration Server Option 2012
http://www.symantec.com/theme.jsp?themeid=backup-exec-2012
Thanks,
-Sush...
01-29-2014 05:34 AM
Hello Lucas,
Please check these technotes for each question
1) Could you tell me what i have to looking for, or if there are any kind of guides (upgrade guides)for this process?
--> http://www.symantec.com/docs/HOWTO73273 : About upgrading from previous versions of Backup Exec
http://www.symantec.com/docs/TECH180232 : Backup Exec 2012 Upgrade Guide.
2) Or could you also tell me: will this undertaking be supported with BUE 2012 and VMware 5.5?
--> Yes. With SP3 of BE 2012 Vmware5.5 is supported
3) How will the CASO be upgraded?
--> http://www.symantec.com/docs/TECH178278 : Upgrading to Central Administration Server Option 2012
http://www.symantec.com/theme.jsp?themeid=backup-exec-2012
Thanks,
-Sush...
01-29-2014 05:38 AM
Great ansers!
Just one thing: What is the max. support level, which our customer
could buy? (with fast reaction times, e.g.business critical, basic support etc.)
What for support types are available for BUE2012? (not v-Ray-Edition)
Best regards
Lucas
01-29-2014 05:42 AM
Hello Lucas,
It is Business Critical Services. Please check the following link for all the Support Fundamentals:
http://www.symantec.com/support/support_fundamentals.jsp?inid=us_sc_flyout_resources_support
Regards,
-Sush...