Backup Exec 2012 SP1 crash after upgrade from BE 2010 R3

[gmenzelr]

Upgrade BE2010 R3 with DLO to DLO 7 and BE2012 and SP1. Upgrade work fine, update .net 4.0 and all security patches from microsoft. When call Management Console crash beserver.exe

Errors are:

Application: beserver.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 00000000012644EC

An exception occured starting remoting services for Backup Exec Management Service:

ERROR: LocalizedException:

ERROR:   Message: Unable to retrieve the requested BackupServerSettings.

ERROR:   Reason: Unknown reason: 0x000006BA.

ERROR:   Stack:    at BackupExec.Management.Components.ServerData.ServerDataManager.ThrowServerDataGeneralException(String objectName, String sMessageID, Object[] messageArgs, UInt32 rc)

   at BackupExec.Management.Components.ServerData.ServerDataManager.InternalGetBackupServerSettings()

   at BackupExec.Management.Components.Job.JobManager.OnServerActivated()

   at BackupExec.Management.Server.Activation.Init()

   at BackupExec.Management.Server.ServerCommon.Start()

Aplicación con errores beserver.exe, versión 14.0.1798.105, marca de hora 0x4fa3de95, módulo con errores beserver.exe, versión 14.0.1798.105, marca de tiempo 0x4fa3de95, código de excepción 0xc0000005, desplazamiento con errores 0x00000000003844ec, Id. de proceso 0x%9, hora de inicio de la aplicación 0x%10.

[CraigV]

Hi,

Open up Add/Remove Programs and run a repair of BE.

Also check and make sure that no antivirus is blocking the BE services for whatever reason. If they are, you can put in exclusions for those services.

Thanks!

[gmenzelr]

I try to repair installation but installer get error because service (Backup Exec Server) crash randomly. I exclude Symantec directory from McAfee Viruscan 8.7

Still crashing:

Aplicación con errores beserver.exe, versión 14.0.1798.105, marca de hora 0x4fa3de95, módulo con errores beserver.exe, versión 14.0.1798.105, marca de tiempo 0x4fa3de95, código de excepción 0xc0000005, desplazamiento con errores 0x00000000003844ec, Id. de proceso 0x%9, hora de inicio de la aplicación 0x%10.

Application: beserver.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 00000000016D44EC

[CraigV]

...try stopping the services first, and then running a repair. Stop your AV while you do it.

[gmenzelr]

Still crashing. When deinstall services start and event viewer show:

Aplicación con errores MsiExec.exe, versión 4.5.6002.18005, marca de hora 0x49e02783, módulo con errores ntdll.dll, versión 6.0.6002.18541, marca de tiempo 0x4ec3e855, código de excepción 0xc0000374, desplazamiento con errores 0x00000000000acb17, Id. de proceso 0xfd0, hora de inicio de la aplicación 0x01cd3ff617c22a99.

[Robert_Eriksson]

I have the same problem after upgrading to 2012!

Application: beserver.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code c0000005, exception address 00000000727B8193

---------------------------

Faulting application name: beserver.exe, version: 14.0.1798.105, time stamp: 0x4fa3de95

Faulting module name: iplops.dll, version: 14.0.1798.105, time stamp: 0x4fa3de38

Exception code: 0xc0000005

Fault offset: 0x0000000000068193

Faulting process id: 0x1950

Faulting application start time: 0x01cd40b0ac2a0a67

Faulting application path: C:\Program Files\Symantec\Backup Exec\beserver.exe

Faulting module path: C:\Program Files\Symantec\Backup Exec\iplops.dll

Regards

Robert

[BillB_of_the_BE]

An issue has been seen where you're not being told to restart your system after install when you should and some pending install operations aren't completed.  Try restarting the system to see if the problem goes away.

Hope this helps,

Bill

[CraigV]

...you might want to uninstall SP1...there seems to be an issue with it.

[Robert_Eriksson]

Hi

Restarded a few times but the problem always comes back at 4am.

I will uninstall SP1 today and see what happens tonight.

Thank you!

regards

Robert

[Robert_Eriksson]

I also forgot to tell you have uninstalled Backup Exec and reinstalled it but the problem came back.

And changed Database maintenance to 12pm as it was set to 4am and I thought that was the problem, but it still crashes at 4am.

So removing SP1 is the next step...

//r

[Sush---]

Check this technote which has a workaround for the issue if the crash is on iplops.dll :

http://www.symantec.com/docs/TECH190472 : Backup Exec server service crashes 4 AM after installing Backup Exec 2012 Service Pack 1

Thanks,

-Sush...

[Robert_Eriksson]

Hi

When will there be a fix for this? Im running backup 24/7 so... I will still have failing backups.

regards
Robert

[EliasA]

The issue identified in this thread about SP1 does not affect every user of SP1, while I understand it is affecting those that have posted here (and a few other posts on SymConnect). Please check out this technote for the current work around: http://www.symantec.com/docs/TECH190313 (if you are hitting the serdll.dll error).
We have also had many users indicate that a repair operation from Add/Remove of Backup Exec and a reboot resolved the issue for them.

Please keep checking the technote over the next 2 days for the solution to be posted.

[Robert_Eriksson]

Hi

Any news on TECH190472?

Regards
Robert

[gmenzelr]

From Support send this link:

http://www.symantec.com/docs/TECH190537

Applied and BE work fine. BESERVER.EXE finally run

[EliasA]

I wanted to send out a note to everyone on this thread that we are in the process of uploading SP1a to the Symantec Live Update Servers. I'm expecting this update to be available for download through Live Update around 7pm EST (6/12/2012).