I'm trying to restore a folder from a users archive mailbox. The source is a Exchange GTR backup and the folder should be restored in the original location (the users archive mailbox). The restore job is running for a few minutes and fails with the following error:
I hope you have the remote agent on the exchange server upgraded, you need to push install the remote agent again on the exchange server so it is at the same service pack level.
Are you performing a redirect restore ?
You can verify that the remote agent on the exchange server/s "all agents on all servers in the DAG if your using a DAG must be upgraded to the current version" by browsing the the following location C:\Program Files\Symantec\Backup Exec view the properties of beremote under the general tab verify that the versioning is the same on all machines 14.0.1798.1244. if it is not please update and attempt the restore again. if your still seeing failure you can attempt to perform a redirected restore to the origional mailbox location.
If i use the diplay name the restore is succesfull. But when i check the Job History nothing seems to be restored. I also noticed that BE tries to restore to a store in which the archive mailbox does not reside.
I included a snapshot of the redirect screen with the display name of the mailbox to redirect to. Maybe something is missing??
With SGmon i create a log of the archive items restore and noticed the following:
This log doesn't seem to show the exact issue. Did you enable logging on Exchange server. If so, please post that log.
Suggest you to open a support ticket as it might need some advanced debugging to get get to the root of this issue.