10-01-2013 06:08 AM
Hi,
I'm trying to restore a folder from a users archive mailbox. The source is a Exchange GTR backup and the folder should be restored in the original location (the users archive mailbox). The restore job is running for a few minutes and fails with the following error:
10-01-2013 06:13 AM
I hope you have the remote agent on the exchange server upgraded, you need to push install the remote agent again on the exchange server so it is at the same service pack level.
Are you performing a redirect restore ?
10-01-2013 06:21 AM
Also, have you already updated BE media server and the remote agents with SP2
10-01-2013 06:42 AM
You can verify that the remote agent on the exchange server/s "all agents on all servers in the DAG if your using a DAG must be upgraded to the current version" by browsing the the following location C:\Program Files\Symantec\Backup Exec view the properties of beremote under the general tab verify that the versioning is the same on all machines 14.0.1798.1244. if it is not please update and attempt the restore again. if your still seeing failure you can attempt to perform a redirected restore to the origional mailbox location.
10-01-2013 06:51 AM
I'm not performing a reditect restore. I'm restoring to the original location.
The version of the beremote is 14.0.1798.1244
I will give the redirect a try.
10-01-2013 06:54 AM
Are you running a DAG... and if so did you verify the version of Beremote is the same for all boxes
10-01-2013 07:04 AM
Is the account you are using to run a restore have a mailbox not hidden from GAL. Also make sure if the account is configured as a System Logon Account.
Thanks
10-03-2013 01:18 AM
Both the BE 21012 media server and the remote agent on the Exchange server have been upgraded to SP2.
10-03-2013 01:20 AM
We are not running a DAG.
10-03-2013 01:52 AM
The mailbox of the restore account is not hidden. This account is the system logon account.
10-03-2013 02:11 AM
How do i specify the archive mailbox to redirect to in Backup Exec 2012?
10-03-2013 12:05 PM
If you are doing a redirect restore to a different mailbox then make sure you use the display name of the mailbox rather than alias name.
Thanks
10-04-2013 03:09 AM
If i use the diplay name the restore is succesfull. But when i check the Job History nothing seems to be restored. I also noticed that BE tries to restore to a store in which the archive mailbox does not reside.
I included a snapshot of the redirect screen with the display name of the mailbox to redirect to. Maybe something is missing??
10-10-2013 05:35 AM
With SGmon i create a log of the archive items restore and noticed the following:
10-10-2013 05:43 AM
Could you upload the complete log file.
10-10-2013 06:59 AM
Here is the log file.
10-10-2013 08:01 AM
This log doesn't seem to show the exact issue. Did you enable logging on Exchange server. If so, please post that log.
Suggest you to open a support ticket as it might need some advanced debugging to get get to the root of this issue.