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Backup Exec 2012 Service Pack 1a Released

Turls
Level 6

Backup Exec 2012 SP1a has been released today. Backup Exec 2012 Service Pack 1a will replace/supercede the previously released Backup Exec 2012 Service Pack 1.

Here is a TECHNOTE that contains a list of known issues and enhancements resolved with Backup Exec 2012 revision 1798 Service Pack 1a.

120 REPLIES 120

zak2011
Level 6

Hi Swathi,

Thanks for the update regarding the service pack1a. Can i go ahead and install it since previous experience caused a lot of issues for me.

Thanks!

EliasA
Community Manager
Community Manager
Employee CPEP

Hi Zak2011, yes you can.  Run the installation through Live Update on your Media server.  Look forward to hearing your feedback on it.

cord
Level 4

We have one Media Server and 5 Agent Managed Windows Server all backing up with Client Side Deduplication. All was working well until I installed SP1 and then started getting the BE Server Service Stopping problem.

I installed SP1a on the Media Server, Rebooted it, then used the Media Server to update the 5 Agent Managed Servers and then rebooted each of them. The first 4 Jobs ran successfully. However, that last 2 Jobs failed as a result of the BE Server Service stopping again.

From my Media Server running Windwos Server 2008 R2 Standard SP1 64-Bit OS, here is a summary of the Applications Event Logs in order

1) 06-12-12, 9:50 PM

APPLICATION ERROR EVENT ID 1000

Faulting application name: beserver.exe, version: 14.0.1798.105, time stamp: 0x4fa3de95
Faulting module name: ntdll.dll, version: 6.1.7601.17725, time stamp: 0x4ec4aa8e
Exception code: 0xc0000374
Fault offset: 0x00000000000c40f2
Faulting process id: 0x1160
Faulting application start time: 0x01cd48fb8e6edb29
Faulting application path: C:\Program Files\Symantec\Backup Exec\beserver.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: 9806b164-b502-11e1-a2f9-782bcb5ba6ef

2) 06-12-12, 9:50PM

Windows Error Reporting EVENT ID 1001

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: beserver.exe
P2: 14.0.1798.105
P3: 4fa3de95
P4: StackHash_d6da
P5: 6.1.7601.17725
P6: 4ec4aa8e
P7: c0000374
P8: 00000000000c40f2
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beserver.exe_8ac3644693cdae73d1928902191485dd3ff6c50_15171f55

Analysis symbol:
Rechecking for solution: 0
Report Id: 9806b164-b502-11e1-a2f9-782bcb5ba6ef
Report Status: 4

3) 06-12-12, 9:50PM

Windows Error Reporting EVENT ID 1001

Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: beserver.exe
P2: 14.0.1798.105
P3: 4fa3de95
P4: StackHash_d6da
P5: 6.1.7601.17725
P6: 4ec4aa8e
P7: c0000374
P8: 00000000000c40f2
P9:
P10:

Attached files:

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_beserver.exe_8ac3644693cdae73d1928902191485dd3ff6c50_15171f55

Analysis symbol:
Rechecking for solution: 0
Report Id: 9806b164-b502-11e1-a2f9-782bcb5ba6ef
Report Status: 0

4) 6-12-12, 10:59PM

Backup Exec Management EVENT ID 0

Failed to configure ApplicationHA Console with the Backup Exec media server for Auto Recovery as a Backup Exec certificate could not be issued to the ApplicationHA Console.Check Backup Exec Root Certificates. ApplicationHA Console may not be properly configured or may be giving an improper CSR.

Can someone please advise on this as I have not had a good backup since I had originally installed SP1 on 06-09-12.

 

EliasA
Community Manager
Community Manager
Employee CPEP

cord -

Do you have any crash dumps that may have occurred?  They can be found here (default location)c:\program files\symantec\backup exec\BEDBG).

It would be helpful to also to also gather VxGather logs: http://www.symantec.com/business/support/index?page=content&id=TECH70884

If you can DM your contact infomration, I'll have someone give you a call to work with you on resolving this issue.

cord
Level 4

Please be advised that I e-mailed to you the crash dump files.

EliasA
Community Manager
Community Manager
Employee CPEP

Thanks - I just emailed you back.

EliasA
Community Manager
Community Manager
Employee CPEP

Shawn (cord) - Based on the log files we received, it appears that SP1a isn’t installed on that server.The binaries that are noted on the system at the time of the crash are not the newly updated files included in the Service Pack 1a release.  Can you run Live Update again and ensure you have SP1a installed and let us know.

cord
Level 4

My live Update is not working so I manually downloaded "BE1798RSP1_x64bit.exe" and ran as admin on my media server and then rebooted. I then updated all agent managed servers from my media server

Here is the error I am getting when I try to run live update. It says it connects and downloads but errors out on the install

LU1825: This update tried to run an application as part of its installation, but the application failed to run.  The update may have gotten corrupted.  Try to get this update again the next time you run LiveUpdate.  Click here for more information on this error

EliasA
Community Manager
Community Manager
Employee CPEP

Looks like you are downloading the original SP1, based on the filename you noted.  Go to this technote link: http://www.symantec.com/business/support/index?page=content&id=TECH186717&cache=refresh

This is for SP1a, notice the filename has SP1a in it.

cord
Level 4

Looks like the link I downloaded from Symantec's website was not correct. The URL I used to download SP1a was http://www.symantec.com/business/support/index?page=content&id=TECH186717

I re-checked this site and it looks like the link as changed. I am proceeding with downloading the correct version.

Would still like to get my Live Update to work though

EliasA
Community Manager
Community Manager
Employee CPEP

Cord - Just following up with you on how the SP1a is going?  I also understand that you are working with one of our engineers about the Live Update issues.  Please let me know if I can be of any further assistance or help fascilitate anything further.

MRM
Level 2
Employee

Cord, can you identify the type of disk controller in use?

Also, please share the IP configuration.

I suspect a combination of issues....IP config, disk IO controller etc...

 

 

zak2011
Level 6

I I have also had to install SP1 a manually as live update keeps failings. Every time i try using live update to download sp1a , it says corrupted.

no-hoper
Level 2

Has anybody successfully downloaded the new service pack 1a and has it working? I do not want to download load it myself untill i can see that it works.

EliasA
Community Manager
Community Manager
Employee CPEP

Zak - this could be caused by LiveUpdate and needing to clear the cache.  Here is how:  http://www.symantec.com/business/support/index?page=content&id=TECH68334

 

Mr_Wiki
Level 4

Does this require a reboot?

Brian_Brophy
Level 2
Employee

"Does this require a reboot?"

Yes, you will be required to reboot.

cord
Level 4

Could get Live Update to work. Manually downloaded SP1a and installed onto my Media Server again. (1st time, I believe the Symantec did not have the correct file connected to the URL for download. As long as the file name is says "SP1a" you should be goog.

After installing onto my Media server, rebooted. Then used Media server to update all agent managed servers. Then Backups started working with no more BE Server Service Stopping problems.

aimyatim2012
Not applicable

Hi Team,

I also get thefile corrupted on the SP1 live update BE2012.

Actuallty I'm facing some issue under storage it still hung at "discovering devices"....is there any solition?

Previously our disk as at Z: drive and online; but now after we change to drive E:; now is shown discovering devices.

Fall back also still the same...is there any bugs in BE2012 or else?

Tq