Hello ,
I would suggest few steps that you could check
1) Firstly check the drivers for the tape drive. The drivers should be from Symantec and not from OEM. If you have a stand alone tape drive the tape driver publisher should be Symantec. If your using a Robotic Library the medium changer should be from Microsoft. Reinstall the drivers from symantec if they are not from symantec.
2) If the drivers are in place. Try performing the power cycle for backup exec server and tape drive. Shut down the Tape Drive first,Shut down the BE server, release the flea power,start the tape drive,then start the BE Server. Check with the status of the tape drive.
3) Also check with the firmware for the tape drive. It should be updated.
4) Open the beutility.exe from the installation directory. Check if the server shows paused or running. It should say running. If its paused right click the server name and click of pause agian. It should unpause it putting the server in running mode.
5) I would like to know whats the status of the drives from the Web console for the tape drive. Or you can also check from the tape drive console for any errors.
See if the above steps mentioned work.
